Friday, February 18, 2011

For Bloggers, Now May Be the Time to Start Tweeting

Connect Twitter GoogleTo tweet or not to tweet has been a question bloggers have had to ask themselves pretty much since the dawn of Twitter.

The main question is whether or not the time, effort and energy spent on creating and nurturing a Twitter profile is justified by the benefit one gets out of it. It’s always been a tough question and one where the answer heavily depends on the blogger, their niche and their audience.

Howver, with an update to Google’s “Social Search” feature today, Twitter just received a potential boost in terms of its usefulness. Now Twitter can not only be a way to communicate with your friends, family and readers, but now it might also directly impact your site’s position in Google itself.

Perhaps most interesting of all though is that, at this time, Facebook “likes” are not having the same impact as Twitter, meaning that, for the moment at least, Twitter is the only social network that can directly affect your Google ranking, other than Google’s built-in network.

So, if you haven’t been using Twitter because you didn’t see the point, now there may be one to give you a reason to start.

How it Works

SEO experts have long speculated that tweets affect search engine ranking, something that was confirmed in December of last year, but the impact seemed to be of dubious value, making other factors more vital to focus on.

However, today’s changes to social search have the potential, especially for your followers and their connections, to greatly boost your presence.

The reason is that, for logged in users who have connected their Twitter or other accounts to their Google Account, relevant links that were tweeted by the people they follow will be sprinkled in with the regular results, often bringing sites to the front page that would not have been there otherwise.

This means that, if you blog about microphones and tweet out your links, any follower of yours who searches for information on mics will, very likely, see your page high up in the results with an icon indicating who it is from.

It is also likely, though not confirmed, that these results may also help your Google ranking in broader searches, especially if Google sees that your followers find what they are looking for at your links.

In short, Twitter could become something of a proving ground for new content, letting webmasters show Google that their content is right for the search results and that, in turn, could be a powerful shortcut or boost to Google success.

How to Take Advantage of It

The good news is that, to take advantage of it, you really don’t have to do much of anything. All that you have to do is have a Twitter account, work to grow your presence and tweet out your content.

However, if you want to see results from the people you follow in Google, you have to connect your Google Account to your Twitter account, instructions for which are in the original Google post on the upgrades.

Bear in mind that this is a new Google feature that is being rolled out over time and may not be available until next week, depending on when your account has it activated.

But how big will the impact of this new feature be? That remains to be seen but there are several reasons to be wary abou spending too much time investing in your Twitter presence because of it.

Reasons to be Wary

As great as getting an immediate Google boost for relevant searches sounds, it’s crucial to remember that it only applies for the people who have connected their Twitter (or other relevant account) to their Google account and are following you.

Most likely, even if you have a large number of Twitter followers, that’s going to be a fairly small pool of people. The odds of them searching for content relevant to your links are, in truth, fairly small.

Still, those who do perform such searchers, click your links and find useful may, in turn, give your site a boost across broader Google results. It is unclear if that will happen and the issue of how Google interprets user data into its rankings is hotly contested, but it still seems that getting clicks and lasting visitors from Google is better than being ignored or sending visitors right back to the results page.

In short though, the benefits will likely be limited to a very small subset of your Twitter followers but, it is at least conceivable that it could have an impact across the broader results because of it.

However, it’s still up to individual bloggers to decide if it is worth taking part in, meaning that we are more or less back where we started on the “to tweet or not to tweet” debate.

Bottom Line

Once again, it’s up to bloggers to decide, individually, if it is worthwhile to invest the time and energy in setting up and maintaining a Twitter account. All that has changed is that now there is a new SEO benefit to factor in, even if the announcement back in December probably has a larger in the long run.

What is clear is that the search engines are taking Tweets much more seriously and, if you’re a webmaster interesting in maximizing the SEO potential of their site, then having an active and prominent Twitter account just makes sense.

Still, it is a lot of time and effort and there are many other factors that may be more important. So the decision is up to you, but if you’ve been on the fence about the benefits of tweeting for your site, now may be the best time to start.

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Waiter? There’s a Social Media Spammer in my Google SERPs!

I’ve never been a big fan of adding as many “friends” to my social networks as possible. Why add unwanted noise to my socially-connected world?

Well, I’m now even more glad that I’ve been selective with who I friend and follow because Google just shoved everyone into my search results.

First, social search results will now be mixed throughout your results based on their relevance (in the past they only appeared at the bottom). This means you’ll start seeing more from people like co-workers and friends, with annotations below the results they’ve shared or created. So if you’re thinking about climbing Mt. Kilimanjaro and your colleague Matt has written a blog post about his own experience, then we’ll bump up that post with a note and a picture:

To be fair, Google’s not just forcing these new social results on me–I have to connect my networks with my Google profile–but if you’ve connected your accounts, and not been selective in your friends, you’re about to see a lot more avatars in your SERPs. And Google’s about to get even more aggressive in getting you to connect your social networks:

In addition, if our algorithms find a public account that might be yours (for example, because the usernames are the same), we may invite you to connect your accounts right on the search results page and in your Google Account settings:

Now, here’s where it gets interesting. If we accept that the days of everyone seeing the same ten blue links are over, and, we accept that spammers are still going to want to try and get their craptent in front of you; what do you think is going to happen? My guess? Spammers are going to do their best to weasel their way into your social network so that they can push their content higher up in your search results?

Of course, Google’s not confirming that “shared” content will be given a boost in its search results:

So is Google using social signals to alter the actual results? Yes and no. In some cases they are, in some cases they’re not, Cassidy says. He declined to get into specifics, noting that it was a part of their special sauce. But he did say that there are several things that the algorithm now takes into account from a social perspective on top of all the other more traditional signals.

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Google, Social, and Facebook: One Ring Does Not Rule Them All

Screen shot 2011-02-17 at 11.01.57 AM.png

When I read Google announcements like this one, An update to Google Social Search, I find myself wondering why Google doesn't just come out and say something like this: "We know social search is important, and we're working on it. However, we don't think the solution lies in working only with Facebook, because, to be honest, we think social media is bigger than one company, one platform, or one "social graph." We've got a bigger vision for what social means in the world, and here it is."

Wouldn't that be great?

Because honestly, I think the company does have a bigger vision, and I think it's rooted in the idea of instrumentation and multiples of signals (as in, scores if not thousands of signals understood to be social in nature). In other words, there is not one "ring to rule them all" - there is no one monoculture of what "social" means. For now, it appears that way. Just like it appears that there's one tablet OS. But the world won't shake out that way - we're far too complicated as humans to relegate our identity to a single platform. It will be distributed, nuanced, federated. And it should be instrumented and controlled by the individual. At least, I sure hope it will be.  

Google might as well declare this up front and call it a strategy. In that context, it might even make sense to do further Facebook integration in the near term, as one of many signals, of course. Google already uses some limited Facebook data (scroll down), but clearly has decided to not lean in here (or can't come to terms with Facebook around usage policies). Clearly the two companies are wary of working together. But it's my hope that over time, whether or not they do should be a moot issue.

Why? Because I view my Facebook data as, well, mine. Now, that may not really be the case, but if it's mine, I should be able to tell Google to use it in search, or not. That's an instrumentation signal I should be able to choose. Just like I can chose to use my Facebook identity to log into this blog, or any number of other sites and services. It should be my choice, not Facebook's, and not Google's either.

Switch the control point to the customer, and this issue sort of goes away. I have a longer post in me about "social clothing" - came up on a phone call with Doc Searls yesterday - and hopefully when I get to that, this might make a bit more sense....

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Thursday, February 17, 2011

SMB’s Optimistic But Still Struggle With Economy and Marketing

SMB’s are an interesting group. Many of these people are just regular folks. Most are not true business people in the sense that they went to business school and have applied rigid business principles to their business. Many don’t have marketing teams, on staff PR people or any of the niceties that make talking about Internet marketing and social media marketing much easier if the audience is a Fortune 500 that has employees that aren’t spending their own money on services.

As a result they rely a lot on relationships, street smarts, networking savvy and a sometimes oversized portion of optimism. I say oversized only because they have to keep hoping that things will get better or else they can lose the will and, quite plainly, not have the resources to keep the doors open.

One of the companies that is tied to these folks, MerchantCircle, has produced its fifth Merchant Confidence Index for Q1 2011 and the results paint a picture that is typical SMB: cold harsh reality living right next store to hope and optimism. Here are some of the results from the survey.

How would you rate today’s economy compared to the past twelve months?

About 62% of those surveyed said the economy is the same or weaker today then it has been over the past 12 months. Enter the SMB Optimist’s Club!

How do you expect sales revenue to change over the next 3 months?

57% feel that their sales will improve somewhat or significantly in the coming months. This is where you have to love the SMB because in one breath they say that conditions in the overall economy are not so hot but they feel that it will break in the coming months.

When it comes to marketing it looks like it won’t be the thing that helps that sales increase happen!

75% of the respondents said that their current level of marketing spend will either remain the same or decline. If you work with SMB’s on a regular basis the ‘news’ that their marketing spend will remain the same is not a good thing. SMB’s tend to spend money on marketing when they have it rather than actually having a budget for it. In this economy, many don’t have it so remaining the same in their spend could be a euphemism for “we aren’t spending much this year either”.

The hope for this group comes in the form of social media which is still perceived as a near no cost option for them to get the word out. That perception holds until the realization that the cost of time, people resources and knowledge are indeed ‘expenses’ can be a bit of a buzz kill but it sure beats spending cold hard cash on Yellow Page ads.

What are the ways that these folks are promoting their businesses? The following list is the percentage of SMB’s who said they will be using these particular outlets to promote their business

Facebook – 70.3%
Google – 66.2%
LinkedIn – 58.2%
Google Places – 51.4%
Yahoo – 49.2%
Yahoo Local – 45%
Twitter – 39.8%
Citysearch – 39.7%
Yellowbook – 39.3%
Superpages.com – 33.3%
Bing – 33.2%
Yelp – 32.2%
Facebook Places – 32.2%
YouTube – 26.8%
YP.com – 25.6%
Ask.com – 19.9%
MySpace – 19.2%
Foursquare – 8.7%
Groupon – 6.6%
LivingSocial – 5%
Gowalla – 3.4%
Bizzy – 2.5%

Aside from the largest players it’s pretty interesting to see that the cooler the service is perceived to be by the Silicon Valley technorati the less it is used by the common man. Is there an Internet reality divide developing where the hip and cool come up with toys for the hip and cool while the masses just look for things that might actually work to help them?

So how do you react to these findings? Do you see it differently? Where are we on the mass adoption scale for location-based services and the like? Is that kind of talk just for the VC crowd to get all hyped up about? Are findings like this something to be concerned about regarding a bubble in the Internet space?

Let’s hear your thoughts and opinions. It’s good because it gives us something to do during a slow news day!

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Wednesday, February 16, 2011

TweetDeck: Now With Longer Tweets

Bigger is always better, right? That’s the idea behind Deck.ly, a new service from TweetDeck that allows you to Tweet as long as you like. In the two weeks since the service has been active, 1.35 million extended Tweets have been posted to the program, like the one below from Tony Robbins.


But isn’t allowing you to tweet over the limit, counter to the whole point of Twitter? I get that sometimes you need a few extra characters, but one of their most popular deck.ly Tweets is like the first chapter from a novel. Can this even be considered a Tweet?

TweetDeck reports that many Twitterattis are up in arms over this development. I’m not really sure why. If you don’t like the service, don’t use it but the naysayers may grow in number as TweetDeck moves forward with its plan:

The other motivation behind Deck.ly was to experiment with generating revenue from various types of TweetDeck-specific ad-targeting on the deck.ly landing pages.

Each deck.ly link takes you off Twitter to a page that looks very much like a single post on a blog. Here, you can see all the comments on the post and it’s actually quite nice if you can get past the ugly color scheme. Currently, the pages have a big, empty sidebar which TweetDeck wants to fill with ads. Go for it. Why not? This is another case of people expecting something for nothing. You get the software for free, so buck up and live with a few ads. Click on them sometimes, do your part to keep the service alive.

So far, TweetDeck is showing some nice numbers:

1,350,000 Deck.ly landing pages
1,200,000 visits
850,000 unique visits
1,500,000 page views
1,340,000 unique page views

Some commenters have said that the influx of clicks stem from the fact that people think the deck.ly links are like any other shortened link, so they’re being tricked into clicking. Not really. It clearly says (cont) before the link, so I think people get it. The only problem it may create is that it takes you to another page which, if you’re reading it with a mobile device, can be annoying.

When I first read that TweetDeck was offering a way to write extended Tweets, I thought it was unnecessary and annoying. But, after following the flow of a couple of these Tweets, I’ve changed my mind. What you have here is no different than the blogger who links to her post on her blog and the fact that you can collect comments in one spot is very nice. I think we need to look at this, not as a way of extending the Twitter experience, but as the next step in homogenizing our social media efforts. And the fact that it opens up a new space for advertising is good news for all of us.

What do you think of TweetDeck’s new extended Tweeting program?

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Free Top Ranking Keywords Report from SEO Link Wheelers

seo link wheelersOver the past few months I’ve been getting back into the game I love, and that’s focusing on building web sites and killer content. As much as I love building web sites, it’s never fun to work on the backlinks and social bookmarks it takes to truly get a web site indexed and getting the search engines to love you. With that said, I’ve been looking at a lot of different solutions for link building and bookmarking management.

I remember when I first paid a few hundred dollars for a company to help with building links and getting my site ranked in the search engines. It was complete crap… I rarely ever hear from them and I don’t recall seeing any results. This was around seven years ago, but it’s just a reminder of how horrible the link building industry can be if you don’t know where to go. With so many to choose from, how are you supposed to know where to go? One of the most trusted solutions around is SEO Link Wheelers, and they are actually heavily promoted and used by ShoeMoney as well.

How SEO Link Wheelers does Link Building

There are many different methods for link building, such as article marketing, social bookmarks, backlinks, using anchor text and forum posting. Trading links with other web sites may seem like a good idea, but one way backlinks is where the link juice really flows. Everyone has a different concept on what works best, but SEO Link Wheelers takes a bit of everything and builds actual “link wheels” to increase backlinks to their customers web sites. In addition to backlinks being spread across article directories, blogs, and web 2.0 directories, SEO Link Builders also creates original content and YouTube videos to build quality backlinks.

SEO Link Wheelers gives you a 100% guarantee that any links they build for your web sites will be Dofollow, all content will be relevant, unique, and created 100% by hand. The video below was created by SEO Link Wheelers to give a better understanding on how their service works, and why it’s important to cover all link methods when building the right link wheel for your web site.

What are Your Target Keywords?

Before even jumping into the SEO and backlinking game, you need to take a look at what your web site is ranking for and how you can improve your results. Head over to SEO Link Wheelers and submit your url into the box on their main page. You will quickly see a report with three of your top ranking searching terms. If you want the full list, just click the “Full Report” link and confirm your email, then you will have free access to a report like the one below.

seo link wheelers

This report is an excellent summary of how your web site is listed and ranking in the search engines. You will see up to 100 keywords and rankings, along with the average CPC, traffic volume and the url of your site that is ranked for that search term. This report is completely free to access. You then have the option to choose a link wheel package to improve your rankings.

Building Your Backlinks and Putting It All Together

Taking everything we’ve covered, SEO Link Wheelers will build a link wheel and campaign just for your web site and the keywords you are looking to rank for. With three different packages available, you can choose from 37 links ($379), 74 links ($479) or 119 links ($664). When you first look at these prices, they may seem high to you, but that is because SEO Link Wheelers is actually building a link wheel with original content just for your web site and backlinks… these aren’t just links thrown around on Twitter, Facebook and dead forums. The value in these links is that they are spread across high content sites with pagerank and original YouTube video is also created. You can see a breakdown of what links are included in each package below.

seo link wheelers

At the very least, I highly recommend you head over to SEO Link Wheelers and grab your free report on what search terms are sending you traffic. If you decide to signup for a backlinks package, be sure to use coupon code “ZACJOHNSON” for 12% off your first order with SEO Link Wheelers.

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NBA Social Media All-Stars

all-star1

Professional sports has been one of the industries that has best embraced and utilized social media. Fans now have unparalleled access to their favorite quarterbacks, 1st basemen and point guards, and in turn, athletes get direct access to their fans without having to participate in a staged event. So in honor of the upcoming NBA All-Star weekend (my favorite All-Star event of all professional sports), I chose my NBA social media All-Stars - one from the West and one from the East.

Representing the Western Conference, from the University of Texas and featuring quick Twitter hands, Kevin Durant!

kd_2

By taking one look at Durant’s website, you’ll instantly realize that he not only has a great all-around game on the court but also in interacting with his fans through his various social media platforms. His website features prominent links to his YouTube page, Facebook fan page, Twitter handle and a link to vote him into the All-Star game.

On his Facebook page, which has over 800,000 “likes,” he provides his fans with a behind-the-scenes preview of his new sneakers, posts links to his interviews and encourages his fans to upload pictures of them in his jersey or with his signature sneakers.

Meanwhile, on Twitter, Durant not only regularly replies to his nearly 500,000 followers but he gives his fans a glimpse into what his thoughts are after a tough loss and what he does with his free time, which, not surprisingly, often consists of watching basketball, joking with friends and listening to Jay-Z.

Lastly, Durant takes social media full circle by promoting and inviting fans to in-person events. Durant is hosting a Nike event in Santa Monica on Feb. 17 and fans can RSVP for the event via his Facebook page, and he is even providing a livestream for fans who can’t attend. In addition to all of this, Durant has his own URL shortener, tag cloud and a “partners” Twitter stream that features tweets from his corporate partners.. I would argue that no NBA All-Star has a better presence on social media than this rising superstar.

Representing the Eastern Conference, standing at 6′8″ and better known as King James, LeBron James!

lbj1

Although LeBron is still being criticized for his “Decision” fiasco last summer, he has been trying to make up for his misstep by providing his fans with a wide variety of ways to interact with him. LeBron does a lot of the things that Durant does on Twitter and Facebook but he steps his game up when it comes to providing his fans with inside access to his life beyond basketball. On LeBron’s website, he has a “gift guide” of his favorite things interviews with people in the fashion and music industries, and insight into what he eats and how he stays in basketball shape.

His Facebook page, which has over 5 million “likes,” asks his fans engaging questions to encourage discussion such as “What’s the better Super Bowl snack?” and “What is your favorite Jordan moment?”

Additionally, although his website is graphic heavy, his team made sure that it was accessible via mobile phones, in particular iPhones, which a number of websites from his fellow All-Stars did not take into consideration. LeBron may have some detractors but his social media presence will win over a lot of fans.

Bonus All-Star Honor

Hoopism - Because the NBA has allowed fans to post and edit their own video clips of games and highlights (unlike some other leagues), it has allowed for the emergence of a video visualization of every NBA Slam Dunk Contest video by year and a collection of the NBA’s Greatest Shots, which is organized by where it was taken on the basketball court. If you have the chance, take a look and play around with both gifts from hoopism.com.

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Top Marketing and Sales Execs Jump Ship to Facebook and Twitter

There is always plenty of talk about Twitter and Facebook and their money making potential. Well, actually Twitter’s is more about potential where Facebook is already a considerable success.

Now both are looking to ratchet up their efforts and they have each turned to interesting competitors to get new talent.

As reported by Kara Swisher at BoomTown, Facebook has taken the top Microsoft global advertising executive, Carolyn Everson, and made her VP of Global Sales. Awkward! She was just hired by MS last June after a long search and now has quickly jumped ship exposing some frustration with how Microsoft does business (are you surprised?). Facebook and Microsoft have a pretty serious relationship with Bing powered search results and Microsoft being an investor in Facebook from back in 2007. ‘The Book’ tried to make nice with this statement:

Facebook COO Sheryl Sandberg addressed that issue in a statement:

“Microsoft was one of our earliest partners and is still one of our most valued. We have a long and strong relationship that includes search ads on our site, a social layer on Bing search results and a deep and popular integration with Xbox. They are a leader when it comes to unlocking the power of social for their already popular products and services. We look forward to continuing to expand our relationship with them.”

Isn’t that special? This is just another in a long line of Facebook moves that is followed by a coy flutter of the eyelashes and a completely insincere “Oh, did we do that? We’re sorry!”. Looks like they treat their partners much like their account holders. If they need to screw you, they will and they won’t blink or lose a minute of sleep over it. Heck, it’s just business, right?!

Twitter on the other hand has saved the top marketing executive of Yahoo, Shane Steel, from languishing in a dead end marketing position. I say dead end because Yahoo is still mired in mediocrity and is still calling major cuts a success. All of this while losing market share and respect. If you are Ms. Steel you have to be relieved to be getting off a slow boat and onto a bullet train in Twitter.

All Things Digital reports:

Shane Steele, previously VP of global marketing for Yahoo, started at Twitter today as director of sales marketing. She’ll be reporting to Adam Bain, the company’s president of global revenue, who joined last year from Fox Interactive Media.

Steele is a longtime marketing exec with previous stints at the video ad start-up Tremor Media and Coca-Cola. She comes to Twitter at a time when the company is finally focusing on turning its service into a business.

This is much more challenging role than going to a Facebook because people have been incredibly patient with Twitter and its revenue generating efforts but that patience could go away in a heartbeat. The pressure to perform and to move Twitter from a “Are they making any money at all?” industry mindset to a “See, we knew they were going to be a revenue machine!” mindset is going to be great.

So while the rest of the world tries to figure out how best to use Facebook and Twitter for their business, both social media giants are staffed up to sell something to someone even if it isn’t all figured out just quite yet.

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Twitter for Customer Service? Fortune Puts it to the Test

The answer to a customer service question should always be accurate, as simple as possible while still covering the problem completely and it should arrive in a timely manner.

For most companies, this means running customer service phone lines or responding to email, but some intrepid explorers are giving Twitter a whirl. It’s a logical step, seeing as how people love to use Twitter to complain about companies, so why not use the same method to turn the consumer around?

The folks at Fortune decided it was time to put this new option to the test, so they took their problems to eight companies known to have customer service agents manning Twitter. They dealt with banks, airlines, shopping sites and even got technical assistance for their cable TV. In each case, they delivered the question by Twitter, Phone and through the company website.

Care to guess which method was most effective most of the time? It was our old friend the telephone.

Of the companies tested, only Microsoft, Rubbermaid and Comcast Cable were able to completely solve the problem by Twitter but it wasn’t a short process. It took Comcast twenty minutes and several replies before the rep offered to refresh the box. Seven minutes into a phone call, the reporter got the same result and it took only five minutes when he connected through online chat.

What’s clear from their first hand testing is that poor customer service often stems from a failure to communicate and that’s hard to get around when you only have 140 characters. Simple answers and answers that can be solved through a forwarded link, are really the only kinds of customer service problems Twitter is equipped to deal with. Anything more complicated and the required amount of back and forth posting is simply too great.

Now if you’re thinking, not my end of the company, doesn’t matter. Think again. Poor customer service can undermine everything a good marketer puts out there and it can happen in a flash. We’ve talked about this before and it can’t be emphasized enough. Acquiring a new customer is hard work, keeping that customer is even harder, especially if you have the rest of the company working against you.

As a marketer, you may not be directly responsible for customer service issues, but you should still make it part of your routine to scan social media for problems. Sending a “how can I help you” tweet to an unhappy customer might be all that’s needed to prevent a public blowup. Just make sure that you actually do help them once they contact you or you’ll be compounding the problem.

The other thing we can take away from Fortune’s test is that social media isn’t the solution for everything. Yes, it feels like it’s the key cog in the works these days, but there’s still no substitute for talking to an actual human. Don’t let your social media drive keep you from practicing tried and true marketing and customer service techniques.

Now, let me get that door for you and if you need a place to stay, I can recommend a great hotel where they give you a hot, chocolate chip cookie when you check-in.

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Facebook Won’t Go Steady With Only One Phone

The Mobile World Congress in Barcelona is really heating up. Today, it’s all about Mark Zuckerberg and his plans for mobile phone domination.

For a long time, it’s been rumored that Zuckerberg was backing a Facebook-branded cell phone, but the man says it’s not going to happen. Instead of going steady with only one manufacturer, Facebook is going to play the field, working to develop increased social networking capabilities in all the top brands.

Sticking with the software side of the business seems like a pretty smart move. Facebook may technically be a “tech” company, but electronics is a little out of their line. By spreading the love around, Facebook will further cement their social media domination and that’s gotta be a bigger money maker for them than a warehouse full of phones with a big blue F on the case.

Says Zuckerberg;

“Phones are inherently social devices and the industry is just beginning to discover what’s possible.”

It’s kind of funny, actually. When you think about the fact that phones were initially designed to allow one person to communicate by voice with another. Now it seems that only a small percentage of mobile usage is dedicated to voice calls. We’re all too busy texting, checking email, playing Angry Birds and watching missed episodes of “The Big Bang Theory.”

Right now, iPhone and Android users can access Facebook through an application that allows them to easily connect photos and friends. The Windows 7 phone, however, is more of where the company is headed with Facebook “baked in” to the system allowing for an automatic flow of data from FB to your phone.

Do we really need to be this connected to our social networks? Of course! Have you seen the OnStar commercial where the guy has his car check Facebook to find out if his date enjoyed their evening together? I don’t know. Sometimes I miss the good old days of “reach out and touch someone.”

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Where in Social Media are Young Teens?

Last week, first lady Michelle Obama explained that Facebook is not something her daughters need. More specifically, when asked if Sasha and Malia are on Facebook, Mrs. Obama joked that she’s lucky to be under a lot of constraints, stating the United States Secret Service as one of the obstacles preventing her girls from obtaining a personal Facebook account. I couldn’t help but wonder, how many people share Mrs. Obama’s sentiments? More notably, does parental disapproval affect the way young teenagers use social media?

pew-social-networking-sites

Pew Internet Research released last Wednesday displayed teenagers ages 12-17 ranking in second of all age groups in social networking website usage at 73%, following their 18-29 adult counterparts at 82% .  Over the course of the past three years, Pew Internet Research suggests that the number of teens using these networks has increased overall, while youth activity on Twitter and blogs has significantly decreased.

Within the past year, a total of 8% of teenagers ages 13-17 used Twitter, compared to an overall 7% of adults ages 50-64. This is a significant drop for young teenagers, considering only 47% of these adults use social networking websites. Not to mention, Pew has also conveyed that youth activity on blogs has dramatically decreased in the past two years. Compared to 2006, the amount of teen blogger activity halved in 2010.   This statistic is strengthened by Pew research regarding how frequent of teens comment on blogs. In 2006, 76% of “teen social network users” accounted for commenting on friends’ blogs, whereas only 52% of teens declared doing so in 2010. If young teenagers are not as active on Twitter and blogs, where are they active?

Last July, Candytech’s SocialBakers.com, an analytics outlet specializing in Facebook statistics, released this 2010 infographic revealing the general breakdown of Facebook’s then 500 million Facebook users by region and age.

facebook-500-million

15% of Facebook users were teenagers ages 13-17, totaling to almost 73 million teenagers  using Facebook. What I found most interesting is that when these two studies are compared side by side, the number of teens using Facebook climbed, despite the decrease in Twitter and blog use.  Similarly, the number of young teens who use Facebook has also soared.

As a Digital Strategist and as a word-of-mouth marketer, one must ask, how  are these teenagers using Facebook? In the same Pew study, the amount of teenagers using social networking websites for messaging purposes have steadily risen from 21% in 2006 to 25% in 2010. Teenagers are progressively relying on Facebook as a means of communication and they are increasing as a demographic on  Facebook.  Off the top of my head, I can list robust Facebook campaigns geared towards moms, sports fanatics, families, and frat boys. However,  a compelling Facebook campaign targeting younger teens does not come to mind.

Is it just me? When I was drafting this post, I had wondered what statistics I could find regarding youth teenagers and their use of social media. While these statistics exist, I had found far more data for age groups between 18 and 64. As young teens are becoming increasingly visible on Facebook, we should allocate the time to learn how to reach them as an audience.

In your opinion, should Facebook be integrated into teenage marketing campaigns? If so, how?

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Tuesday, February 15, 2011

Citysearch Enters Daily Deals Fray

It’s getting pretty crowded in the daily deal space these days. Groupon and LivingSocial are big enough and backed by big bucks but the hundreds (maybe thousands) of variations on the theme are making it pretty messy in the deal of the day space.

Today add to the list Citysearch. They are taking a slightly different approach in that they will serve as a deal aggregator. MediaPost reports

Citysearch plans to unveil a daily deals offering and mobile platform Tuesday that automatically pushes coupons to consumers based on location.

As more businesses drive consumers from the Web into physical stores through local coupon campaigns, Citysearch will tap its CityGrid Media advertising network, which includes thousands of advertisers, to aggregate deals. It also signed with Groupon and The DealMap for the same purpose. The company plans to expand its network in the future.

Skyhook will integrate its location engine into the deals by Citysearch for Android. At launch, the mobile application becomes available on Android and iPhone.

As this social media phenomenon of daily deals continues to evolve this will not be the last of many variations on the theme. How Citysearch approaches the space will likely determine its success although, honestly, it is not usually top of mind like it once was for consumer information. Will this type of offering put it back on the map, so to speak?

Despite a crowded field, technology built into Citysearch’s app, which automatically pushes the coupon to the consumer after opting in, could provide the key to success. JP Bedoya, senior director at Citysearch, says the application also relies on “smart type ahead” technology, which makes suggestions on possible places and deals, based on location or topic.

“Smart type ahead” technology, huh?

There will be the opportunity to opt-in for location-based offerings automatically or a user can do the old-fashioned type in their location. Honestly, I sure hope that the mobile identification aspect works better than the desktop locator which gave me deals in a town that is 45 minutes from where I am typing this (and I have never been to but who’s counting).

How much room is there in the daily deal space? What are you interested in with regard to a daily deal offering? Is the Groupon way good enough? Are you looking for as many options as you can handle or is this starting to feel a bit cluttered already?

Your thoughts?

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Behavorial Advertising Takes Another Hit from Washington

This morning, Sen. Al Franken (D-Minn.) was named chairman of a new Judiciary subcommittee for Privacy, Technology and the Law. The list of activities that the committee will oversee is a long one and it includes the collection of information for behavioral advertising and privacy in social networks.

Says Franken:

“The boom of new technologies over the last several years has made it easier to keep in touch with family, organize a community and start a business. It has also put an unprecedented amount of personal information into the hands of large companies that are unknown and unaccountable to the American public. As chairman of this new subcommittee, I will try to make sure that we can reap the rewards of new technology while also protecting Americans’ right to privacy.”

All of this comes only days after two “Do-Not-Track” bills were introduced in Congress.

Jackie Speier, a congresswoman from California introduced the “Do Not Track Me Online Act of 2011.” The act would give the FTC the power to force companies to offer an option that allows consumers to opt-out of internet tracking. A statement from Speier’s office went so far as to say, “Failure to do so would be considered an unfair or deceptive act punishable by law.”

On Thursday, Rep. Bobby Rush reintroduced his privacy bill which would require companies to get consent from any consumer they wished to track.

And that’s not all. Washington watchers say that a few more Representatives and Senators will be submitting their privacy bills over the next week such as Rep. Ed Markey who will introduce a bill specific to online privacy for children.

Privacy on the internet has become an oxymoron and it is about time that the laws caught up to the technology. In the meantime, internet companies are taking it upon themselves to put privacy protections into place with browsers that allow for opting out of tracking and stricter rules regarding the use of collected data.

But with so many government officials spearheading their own agendas it’s hard to imagine that any one of them will succeed in putting a reasonable plan into place. Certainly not any time soon.

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Love Is Indeed A Battlefield

I think Pat Benatar had it right when she sang “love is a battlefield” almost thirty years ago. Love is, and will always be, a space for our hearts’ inner most fears and desires to be won or lost for all to see. Love is just that motivating, inspiring dangerous and sometimes, simply nuts. And Valentine’s Day brings all the vastness of love to a head and often times, leaves some of us out in the cold. That is, until social media showed up.

What with all the social media marketing efforts flying around for Valentine’s Day, such as being able to send loved ones an Angry Birds - themed Facebook valentine or sending a virtual gift from CBS’s Mad Love Facebook Page, it is easy to assume that Valentine’s Day has lost all of its remaining sentimental value. However, I would argue that social media is actually beneficial for all the lovers out there. With tools such as Facebook, TwitterGrouponYelp or even a recent startup (that connects to Facebook to help people find local & gift recommendations that match a loved one’s taste), making plans and sending gifts has become a simplified process. Now, there is really no worry (nor excuse) to not have plans, a gift or even a simple status update to showcase your love for another on Valentine’s Day.

Check out this video from Socialnomics to see just how easy social media has made it for anyone who needs to pull together great Valentine’s Day plans at the last-minute:

Now, if you are single on this heart-filled day, you might wonder “what about me?”, especially given some unsatisfactory results on large dating sites due to fake profilers and high subscription fees. Well, you’re in luck because social media can help you out too.

With all of the personal data available via social networks, it is much easier to leverage the information to establish safer & more reliable dating connections. One such way is through Facebook apps such as Matchmaker from Match.com. Or through dating network sites such as Zoosk and Gelato (the self-proclaimed “Friendfeed of dating”), that both pull in your social media data to help you find a better match. All of these developments, even with one as funny as Grouspawn (where you get $60k if you had a first date with a Groupon coupon that resulted in a baby), will continue to flourish and use social networking & its valuable data to establish great love connections. And if nothing else, at least it could be a great date story to share with your friends over Twitter, Facebook or even Flickr the next day.

So, the next time you are trying to win over a crush’s heart, solidify your love for your significant other or just not feel too lonely on Valentine’s Day, remember that social media is on your side — there to help you make love connections a bit easier to establish.

What do you think? Do social media platforms hinder or help on Valentine’s Day?

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Twitter Makes (More) Money

Speaking at the Mobile World Congress in Barcelona this week, Twitter’s CEO Dick Costolo said that the service is “already making money.” But as the reporter for The Wall Street Journal pointed out, he didn’t specify whether that was income or profit.

Let’s go with profit, as Twitter is now poised to raise the cost of their Promoted Trends from $70,000 to $80,000 a day to a potential $120,000 a day. Since the ad space routine sells out, it sounds like a case of what the market will bear. Now all Twitter has to do is find a way to personalize the delivery so they can sell more than one trend slot a month.

Costolo told conference attendees that Twitter is growing at a “ridiculous rate,” and that more and more, people are using the service to communally celebrate individual events. This certainly was true during the Super Bowl where tweeters broke a record by sending through 4,064 Tweets per second during the final moments of the game. Not that all of the Tweets of the day were about the game. The commercials and the half-time performance accounting for a huge percentage of the day’s chatter.

No doubt there are plenty of people using Twitter, but the Promoted Trends slot has a downside. It can only be seen when using Twitter’s home page. With 40% of Tweets coming from mobile devices and many more people using facilitators such as HootSuite, how many users actually see these Promoted Trends on a daily basis? Apparently, it’s enough people to allow for a generous price hike.

Have you ever clicked on a Promoted Trend? I’ll admit that I had to click on today’s just to see who in the world was promoting a heart shaped pizza.

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Bible Thumping, Brainwashing, and Pimping—Your Keys to Blog Success!

This guest post is by Jason Towne of TopThreeDaily.com.

I’m new to the blogosphere, but thanks to tips from ProBlogger and a few others, I decided to make the plunge and start my own blog. It’s only been a little over a week. The day after my site went live I had nearly 2,000 pageviews and 500 unique visitors. Within the next 24 hours those numbers doubled and then I soon passed 8,000 unique visitors and 20,000 pageviews. In the week that we’ve been up, the site rose over 2.4 million spots on Alexa.

Keep in mind I had no experience whatsoever with blogging, social media, or technology. How did I do it?

Optimizing the WTF? factor

The first and most important thing I did was to research what, and how, blog posts go viral. I began by researching the concept of linkbaiting, starting with ProBlogger’s classic post, and then continued to study Buzzfeed, Popurls, and other sites to get a feel for what gets spread around. One thing I learned is that titles that make people say WTF? are winners. For instance, my first viral article, 6 Bible Thumping Tips that Will Save Your Butt!, only had a chance because the title was so intriguing. I know this because I sent out that exact same article twice, with two inferior titles, and it went nowhere. When I changed the name, it took off like a rocket.

Now that I’ve had several viral articles in a row, I’m confident that a quality title is everything. Here’s a trick that I use.

First, focus on either list posts or how-to guides. Both of those bring amazing results over and over. Second, think of something that’s traditionally considered a “negative,” combine it with a “positive,” and you’ve built instant interest. For instance, “Bible Thumping” is usually used in a derogatory way, but “saving your butt” is a good thing. You could do the same with any negative and any positive. For instance, diseases are bad and money is good. So how about an article titled, 5 Diseases I Would Pay Money To Get. Then go research and find some rare, cool disease that has positive benefits. I would click on that.

Ask yourself this question when considering titles: “Would this title make a person say ‘WTF?’”

Befriending Reddit

Keep in mind that I was new to social media and blogging, so I was working by trial and error. What I’ve learned pretty quickly is that Facebook, Twitter, Digg, and StumbleUpon are great if you already have a presence on those sites. If you’ve been using them for some time and have a lot of friends and followers, then you should definitely submit your stuff. However, if you are a newbie like myself, then Reddit should become your instant best friend.

The reason is that Facebook and Twitter are only as good as the number of friends you have. If you have no friends, then you’re submitting your work to nobody. Digg and StumbleUpon are great if you already have some time put in. I didn’t, and when I submitted my articles to those sites they were seen by absolutely nobody. If you’re new, you’re better off not submitting your stuff to them—let someone else (who is established) eventually do it for you.

However, Reddit is a different story. The great thing about Reddit is that when you submit an article, picture, video, or whatever, it is posted instantly for all Reddit users to see. If they like the title then they click on it, and you’re in business. The better your article/picture/video is, the more they will then share it with their friends, and so it starts to go viral.

Here’s an example. I posted an article called called How Bad Boys Control Women (The Real Jedi Mind Trick) on Digg and StumbleUpon, and it wasn’t looked at even once. Then I posted that same article on Reddit and it blew up. I was swarmed with visitors and it began to spread like wildfire. Reddit gives you the initial chance that all the others just don’t offer.

Browsing the Web

Unless you’re a creative writing machine, you probably can’t write blockbuster linkbait articles every day, so the next-best thing is to browse the web for material. I found lots of good material that was a bit older, but very well written. I then got permission from the author to either repost it on my site in whole or repost part of it with a link back to their site. Since the article was out of favor anyway, everyone agreed. What this did was allow me to create a new post on a cool topic, reword my title, and submit it to Reddit. This gave me a massive pageview boost, and helped the original site the article came from get a new lease on life. Everyone won.

Here’s the best example. I was short on creativity the other day, but I remembered hearing on the radio about the police arresting this pimp and finding his business plan. I tracked it down online, put it in a brief article I wrote, then posted A Pimp’s Actual Hand-Written Business Plan. I then tossed it on Reddit and within 12 hours I had gained 15,000 new pageviews. Pimp = negative, business plan = positive. If you’re still not convinced the title strategy works, go back and take a look at the title of this article. You clicked on it. It works.

Have you tried writing titles like this? What title tactics have worked best for you? And what’s your experience with Reddit? Let us know in the comments.

Jason Towne is a published author and former Hollywood script doctor. He currently runs the best-of-the-web blog, Top Three Daily, which came online on Jan. 26, 2011 and is already starting to have an impact on the blogosphere. Towne is also a freelance article writer, consultant, father, and husband. You can follow his posts through his

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Monday, February 14, 2011

Need More Customers? 5 Ways to Get Them to Know, Like and Trust You

image of couple holding hands

It’s Valentine’s week on Copyblogger! This week’s posts will focus on how to improve reader and customer relationships to grow your business.

Dating and business are both all about forming relationships. You need to get out there and be seen. You need to “romance” potential customers and get them comfortable with what you have to offer.

If you’ve been in business for a while, you’ve probably heard the concept of know, like and trust. Salespeople often talk about it as a lead-generating tactic used before the sale. Good salespeople know that a prospect needs to know, like and trust you before she’s willing to complete the sale. And it’s a key component of good content marketing.

But the most important moment for know, like and trust isn’t before the sale … it’s after.

Creating more love … when it counts

Everything’s all roses and candy during the romantic “does he like me?” courting phase. And any competent salesperson gives “great customer service” before the sale.

It’s what happens the day after that really matters.

Here are five ways know, like and trust works during and after the “transaction” in both business and dating.

(And for any readers who have been striking out romantically, these tips just might come in handy there as well.)

1. Go beyond small talk

I’ve been married for a long time and my husband has given me insights on how scary it is for guys to ask women out on a date. No one likes rejection.

You can go into a lot of bars, but if you actually want a date, eventually you’re going to have to get beyond small talk and ask someone out.

Making small talk in business is easy. You give away all that fabulous cookie content and have a good time chatting up commenters on Facebook, twitter, and your blog.

But eventually you have to ask for the sale. If you don’t, you aren’t in business, you have an expensive hobby. And those don’t pay the mortgage.

2. Don’t mess up the big moment

The person of your dreams says Yes — she actually will go out with you!

You feel fantastic about yourself and walk around like a proud peacock.

Now don’t screw it up. Do not take the object of your affections to a grimy dive bar for your first date. Or to your mom’s basement to watch Biggest Loser.

Go somewhere nice. Make a great first impression.

In business, when someone finally says Yes and clicks the magical Add to Cart button, everything needs to work seamlessly.

A bad shopping cart experience kills sales.

  • Make sure your site looks reasonably professional, with user-friendly design that conveys authority.
  • Check your links. (All of them.) (Especially the Buy ones.)
  • Make sure your online check-out actually takes people through the process quickly and easily.
  • And make sure you’ve got a great support system (this might be you, in the early days) in place to handle transactions that have issues.

3. If things don’t work out, be gracious

So you go on your date and discover, Gee, although the guy does have all his teeth, he’s also got the personality of a Western Conifer Seed Bug.

We’ve all been on bad dates. It happens. When both of you agree that you have nothing in common and it’s time to move on, don’t be a jerk about it.

In much the same way, in your business life, some people who buy your products will hate them. Don’t make them hate you too. Offer a strong money-back guarantee, and be as gracious about returns as you were about the purchase.

4. Don’t lie

Almost every woman I’ve ever met has a story about the guy she dated who didn’t opt to reveal some important facts about himself.

Leaving out important information like “I’m married,” “I just robbed a bank and am on the lam,” or “I’m from the future” is a sure way to ensure a really ugly breakup. Bad idea.

When it comes to your business, you need to deliver on what you promised. If you say you are going to provide 10 Q&A calls in your training program, that means you have to get on the phone 10 times.

Don’t promise stuff you can’t deliver. It’s a sure way to kill trust. Word gets out about that kind of thing.

Sure, sometimes it’s really hard to honor your promises. That’s business. (And love.) Cowboy up.

5. Follow up

Assuming you go on a date, and maybe even more than one, eventually there’s that magic moment where you make the big connection. In the movies, we’d just fade to black here, but I think you know what I mean.

Here’s where know, like, and trust gets really important.

The day after, give her a call. If you don’t, you’ll be branded a schmuck forever.

Wham, bam, thank you ma’am doesn’t work well in business either. No customer wants to feel like a one-night stand.

Yes, you can use marketing techniques upsells and cross-sells, but that’s not the only way to follow up. Don’t underestimate how big an impression you can make just by saying Thank you.

When your customers know you care, they stay customers.

After the sale, the customer who knows, likes and trusts you is far more likely to buy from you again.

That’s how you build a business (or a romantic) relationship that lasts.

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Social Media Week 2011: Facebook Takes Center Stage

Looking back on last week’s Social Media Week 2011,  one thing is clear.  The event that was born in New York in 2009 has certainly secured the title of “Best Newcomer” on the conference circuit. And Ogilvy 360 Digital Influence jumped at the chance to host events in several hub cities including London, San Francisco and New York.

Since February marks Facebook’s seventh birthday, what better way to celebrate in NYC than to host an interactive workshop with partner and Facebook powerhouse Buddy Media? Entitled “It’s 2011…How’s Your Facebook Strategy Doing?” this session brought together the industry’s top experts in branding and platform development to share their experiences.

The half-day work session kicked off with best-in-class case studies from Ford and Starwood Hotels. 360 Digital Influence’s Karen Untereker showcased how Ford became the first automotive manufacturer to unveil a vehicle over 24 hours on Facebook. How? Tips included rolling out photo teasers, serving up fresh content every 30 minutes and hosting live chats with Ford experts to drive lasting engagement and positive word of mouth for the new Ford Explorer as it was launched.

Alyssa Waxenberg of Starwood Hotels & Resorts Worldwide shared tactics that have led to the phenomenal growth of Starwood’s official presence on Facebook - more than 1,000 of its properties have distinct Facebook Pages. Some of her tips for success? Senior-level support, tracking and responding to fan queries around the clock globally and adjusting the in-person Starwood experience based on feedback shared on Facebook. See her presentation here.

A workshop on Facebook would not be complete without hearing the facts straight from the world’s most popular website - Sarah Personette, US Head of Agency Relations at Facebook, presented a “State of the Union” address to the audience in Ogilvy’s Theater. She focused on the fact that every brand needs a customer-centric strategy, whether its using Facebook to deliver customer service or crowd-source around product development. The fact is the web is reorganizing around people,  and so businesses are reorganizing around people - because this approach delivers results.

Some of the latest Facebook numbers around the globe:

  • More than half of Facebook’s 600+ million users return to the site daily
  • In the US, that percentage is even higher: 70% of the 125 million US Facebook users return to the site every day
  • France has 22 million active users, with 65 percent returning daily;
  • The UK has 29 million active users, and Canada has 19 million active users

To wrap up, the event culminated in a panel debate featuring Pepper Evans Roukas of American Express; Beth Colleton of NBC Green Is Universal; Michael Lazerow, CEO Buddy Media and Julio Fernandez, Global Strategies International. Panelists focused on sharing their Facebook experiences and providing practical tips covering topics from fan acquisition and engagement to driving compelling, current content, measurement, effective advertising, and a look ahead to the next 12 months on the platform (spoiler alert: more mobile functionality and measurement were the top of the panel’s wish lists).

Could not attend? See TechCrunch’s report here.

And tell us, what do YOU think the next 12 months hold for Facebook? What will we be discussing with our panelists at SMW 2012?

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