Saturday, October 9, 2010

Organize Gmail and Keep it Under Control with ActiveInbox

Organize Gmail and keep it under control with ActiveInbox.When it comes to organizing my Gmail inbox, I fail horribly. Though I do use a service called OtherInbox to organize my messages, it still does not stop me from letting my messages pile up for days, even weeks. Right now I feel like there’s no hope for it, so I was pretty excited to come across ActiveInbox. It claims to “help you clean out your inbox, build stronger relationships, get work done faster and to never let you forget an important email.” I am currently using it with the Google Chrome browser, but it can also be used with Firefox. You simply need to install a plugin to get it working.

So, ActiveInbox “creates Status labels in Gmail that help you turn emails into tasks.” The labels that you can choose from (to begin with) are pictured below. You will be able to add or remove labels once you finish setting it up.

Create chosen labels in ActiveInbox.Once installed. You will have a new widget on the left sidebar of Gmail. There will also be more option menus (pictured below) for each email message. You will be able to choose a status and category, plus archive any email that you’re done with.

The status corresponds with the labels you picked (pictured above). Emails with a status will then be added to the “To Do” tab in your sidebar. The category menu lets you add the message to your any labels that you’ve already created within Gmail

ActiveInbox menus and sidebar.

With the ability to add statuses to your emails, you can quickly go through all of them, label them and have them out of your actual inbox. You can then access them from the “To Do” section whenever you have the chance.

As far as the other sections, I’ll briefly describe them below.

  • Projects: “Group emails into projects and sub-projects to make them easy to retrieve and to respond to the continuous demands of your day.”
  • Contexts: View emails that require an action (such as call, respond, chat). You can create context labels and apply them to emails.
  • References: “Reference labels identify an email as a type of resource for easier retrieval.”
  • Old: Move old labels that are no longer used here.
  • Labels: This is where you can view any Gmail labels that you’ve created.

Each label that you click on, in any of the areas, will open up all emails with just that label.

There’s really no way I can go into every detail about ActiveInbox; it really has a lot of features and is a bit complex. Honestly, I find it pretty confusing and overwhelming. If you’re a busy person like me, you may not have the time to even deal with ActiveInbox.

I’m sure you could achieve what they’re doing by simply using the Gmail label system, and it will be less confusing. Plus there is also the OtherInbox Organizer, which I currently use and feel does a better job of organizing your inbox — and don’t forget about Gmail’s new priority inbox feature.

There are currently two types of account: ActiveInbox Free and ActiveInbox Plus. The paid account is currently $24.95/year (was $49.95). Not sure how long this sale will last but you may want to act now if this is something that you think is beneficial. You can see the differences between the two types of accounts here.

To learn more, check out their Getting Started Guide.

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Affiliate Marketing Goes Social

couponshareThe folks at Whale Shark Media were kind enough to invite me to join the esteemed Dr. Kate Niederhoffer in engaging some of their partners around how to get the most out of social media.  This sounds like an average assignment right up until the moment that I tell you Whale Shark Media is “rollup” of affiliate sites like CheapStingyBargains, Deals.com and CouponShare and that everyone in the room was an affiliate channel manager in many cases not on their brand’s “social team”.   Not your typical day at the office, but who doesn’t love a challenge?

When I last touched affiliate marketing (providing special, limited time deals to coupon aggregators), it was a 100% siloed channel that the brand never pointed to for fear of cannibalizing their own channels.  This is actually very similar brick & mortar strategies of forcing outlet malls 20+ miles out of cities to not hurt the sales of their full-priced stalwarts.  Additionally, it was 100% transactional - no conversation or insights beyond what triggered transactions.

In preparation for today, I learned that social media has forever changed what it means to build a relationships with a brands deal seekers (who are not necessarily the same as your brand fans).   While there is a whole spectrum of approaches, Kate & I summed them up as follows:

Branded, but Separate: Some brands choose to host separate, branded presences laser-focused on deals.  Dell hosts both a separate “Dell Deals” Facebook fan page for limited-time deals on new systems and  @delloutlet for deals on refurbished equipment that rarely interact with the rest of their social footprint.  Similarly Gap has set up a separate @gapoutlet handle and Facebook fan page for the Gap Outlet brand.  These have the opportunity to not just spew deals, but create content about what their brands deal-seekers potentially care about - “promotions, ideas from our stylists and budget-wise tips” - even if that differs from the motivations of the rest of their buying audience.

Integrated with Primary Brand Presence: Retailer Best Buy has both @BestBuy and @BestBuy_Deals.  The Deals flavor hosts straight deals and no engagement (correctly stated in bio), but the difference  here is that @BestBuy will intermittently point to and promote what is happening in the Deals handle.  This only works if you are comfortable shining a light on your sweetest deals and nodding to the fact that we are all “deal-seekers” in the right context.

Deals Shared by Third Party Voices: The deal sites themselves also have a personality and a knowledge of their users to bring to the table.  Brands who create offers for deal sites and trust in the site’s ability to cultivate their community have much to gain in uptake on their deals.   Who wouldn’t want to chow down on this?

Stuff your face with greatness tonight! Print a coupon for free chips and queso from Chili’s here: http://bit.ly/bvrtrt (@cheapstingy)

As brands go farther and farther into social media and presences proliferate, the need for clear missions, roles and responsibilities will continue to heighten.  The fact that there is no sole “best practice” should be a call to experimentation and optimization for all.  Hopefully the challenge of mixing media aimed at different parts of the funnel will not hold it back.

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CNN Says Shared News Leads to Advertising Engagement

CNN has a nifty new study they call POWNAR which stands for “power of news and recommendation.” For the study they tracked the sharing of news through social networks and they also used eye-tracking and biometrics to study engagement. Told you it was nifty.

First, they took a look at the kinds of news stories that were being shared by the 2300 participants in the study. What they found was that people shared stories in order to “impart knowledge,” which is kind of a given, isn’t it? Only 19% of shared stories were considered breaking news. The 65% majority was ongoing stories with what CNN called “quirky” stories making up the rest. But it’s not crime or politics that is lighting up the virtual airwaves. It’s science, technology, human interest and money-related new stories. Technology is a given seeing as that’s the vehicle we’re using to drive this herd in the first place but I was a little surprised by the others. They also mention “visually spectacular” news, which I take to mean things like fires, floods, snowstorms and UFO’s in the skies around China.

Not so surprising is the fact that 27% of all sharers account for 87% of stories shared. 13 stories a week was the global average for sharing and 26 stories on the receiving end.

Here’s the important part for advertisers. CNN used biometrics and eye-tracking to measure engagement and they found that shared news stories resulted in higher engagement with not only the content but the advertising embedded on the same page. They did this by comparing the results of participants looking at random content. 19% of those surveyed were more likely to recommend a brand that was advertised along with a news story sent to them by a friend. 27% said that they were more likely to find favor with that brand.

This is all well and good but how useful is it really? No matter how much we study it, there is no way to predict what people will share on the internet. One day it’s a serious story about unemployment and then it’s cats wearing tutus dancing on a piano. We’re a fickle lot. And the study talks about the types of stories but what about the types of ads. Does an insurance ad do better than a GAP ad if it’s placed next to a story about a house fire?

The Guardian quoted CNN’s senior vice president of research, Didier Mormesse on this point.

“Though recommended news seems highly unpredictable, we’ve have identified a number of key drivers and key motivations, so we do have some ways of understanding what people share and why they share.”

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Old McDonalds Had a Farm

FarmVille now has its own McDonalds. Sing along with me, “Old McDonalds had a farm, EE-I-EE-I Oy!”

It’s a one day only promotion that will probably lead to a long term ad deal, but where’s the hype in that? Today only, Facebook fans can stop by the McDonalds’ farm to help plant tomatoes and mustard seeds. (Mustard seeds?) When you play, you get rewarded with a  FarmVille McCafe Consumable, “a valuable item (virtual good) that makes game-play easier. The McCafe Consumable delivers energy to players to move about their farms at twice the speed.”

How hysterical is it that overly-caffeinated coffee is the prize on FarmVille. Like they couldn’t have taken this opportunity to promote healthy eating by offering a fresh salad as a reward?

Says Manny Anekal, Global Director of Brand Advertising at Zynga;

“Our mission is to connect the world through games by offering consumers meaningful experiences that enhance their game play. Tens of millions of people play FarmVille daily and this unique campaign with McDonald’s, one of the most recognized brands in the world, further strengthens our commitment to delivering high quality in-game brand experiences.”

I get why McDonalds wants to be a part of Facebook’s biggest game and I get why Zynga wants McDonalds as a client – but what about the game players on Facebook? Will a virtual McCafe drink get them to go to a real McDonalds for lunch instead of to Burger King? I doubt anyone will do a study on it but I’m sure McDonalds will count it as a success when they see the hits on their portion of the game.

What do you think? Brilliant marketing move or a lot of hype for little return?

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Friday, October 8, 2010

Feedlooks: A New, Convenient Way to Read Your RSS Feeds

Feedlooks: A New, Convenient Way to Read Your RSS FeedsFeedlooks is a new RSS reader that focuses on convenience and simplicity. Though it does not offer a lot of complex or advanced features, the quick speed of the site and nicely designed interface makes it a tool worth using.

When you first sign up, you will automatically be subscribed to a few blogs. I’m not sure how the blogs are chosen or if everyone gets the same blogs. I had three entertainment blogs added to my list. You can, of course, remove the blogs if they do not interest you. Your home window (where your folders and feeds are displayed) will also be opened by default.

Feedlooks home window.

You can add new feeds by clicking on the “add feed” button, as well as add new folders by clicking on the plus button (both in the home window). If you already use Google Reader, you can also import your feeds. First you’ll need to download your feeds file to your computer and then upload it to Feedlooks. This can be done in two simple steps right from the Feedlooks site. Under the “More” menu you can also customize the color of the navigation bar (six colors to choose from), change or reset your password and contact the company.

In Feedlooks there isn’t a “mark as read” option.

“Instead of the Read vs. Unread model used in e-mail clients, Feedlooks adopts the much simpler model “New vs. Old”, which is more suited to reading news and feeds. Once you are done checking your posts, simply hit the Refresh button in the Feedlooks toolbar and your current items (New) will be automatically moved to the Archives (Old).”

The neat thing about Feedlooks is that clicking on a feed item opens it in the background of the current tab/window.

Feedlooks top bar view with feeds and folders.

The top navigation bar will remain at the top of the page so that you can go back to your feeds or perform other actions found on the bar.

Feedlooks top bar view without feeds and folders.

From the navigation bar you can:

  • View your RSS feed count
  • Show/hide the home window.
  • Keep the current post marked as new.
  • Refresh your feeds.
  • Go to the previous or next post shown in your home window.
  • Pin/unpin the current post for later reading.
  • Open the current item in new window.
  • Share the post by email, Facebook, Twitter or other sites care of AddThis.
  • View settings.
  • Log out.

The only thing that kind of bugs me about Feedlooks is that since “an item is considered ‘New’ if it has been added to Feedlooks since the last time you checked,” this could create some frustration. See, if you happen to close out or navigate away from Feedlooks by accident or even on purpose (without reading all of your new items), then all of those new items will be archived. Luckily, it’s pretty easy to get to the archived posts, but it can still be a little annoying having all of your new posts out of site just like that. Others may find this very convenient though.

All-in-all I find Feedlooks very useful and see it as a possible replacement (personally) for Google Reader. What do you think?

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Thursday, October 7, 2010

Two Conferences for Serious Online Marketers

In addition to our keynote at BlogWorld this month, I’ll be speaking at two other conferences this fall. If you’re serious about building your business with online content, search marketing, and social media, you’ll want to seriously consider attending one or both.

1. BlueGlass Florida – November 2-3, 2010

BlueGlass Interactive

BlueGlass Internet Marketing Conferences feature the top social media and search marketing industry experts to give you the best in topics, trends, strategies and networking possibilities. The event is produced by BlueGlass Interactive, the powerhouse combination of several top SEO and online marketing firms (including my friends Chris Winfield, Loren Baker, and Greg Boser, plus search and viral marketing ninjas Dave Snyder and Brent Csutoras).

I’ll be speaking on a panel that kicks off the conference called Online PR – The Art of Getting Your Business Talked About along with Peter Shankman and Lisa Buyer. The entire line-up of speakers is fantastic.

Important! If you’d like to save 15% off the conference fee, use copy15 when you register. Hope to see you in Fort Lauderdale.

Register for BlueGlass Florida here.

2. PubCon Las Vegas – November 8-11, 2010

BlueGlass Interactive

PubCon Las Vegas is legendary as a gathering point for serious webmasters to learn, network, and drink themselves silly. Even if you skip the drinking part, PubCon provides some of the best education about online marketing you’ll find at a conference.

This year, I’ll be doing a keynote panel along with New Marketing Labs president Chris Brogan, social media firm UnMarketing president Scott Stratten, and Sevans Strategy founder Sarah Evans. Can one stage hold all that ego?

You’ll have to show up to find out. And you’ll save 20% when you use this code to register online – cb-5671220.

Register for PubCon Las Vegas here.

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"Digital Birth" - By Age 2, 92% of Kids Have an "Online Record"

baby online.jpeg

(image) I'm fascinated by the tracks we leave online, and their implications both in real time (better search results, real time advertising ecosystems, new forms of social behavior etc) and in the long view. Those of you who read my book may recall my epilog, where I opined on the concept of immortality through the Database of Intentions.

This study (via CNet) is fascinating - it shows that nearly every kid in the US has an online record by age two, thanks to parents posting pictures. What I'd really like to see is how many grandparents are online. I sense my father's generation is on the bubble - some percentage of them appear when one searches for their names, but a larger percentage does not. They are the final generation of non digital natives, and it's really only pointing one way in the future - more and more of our lives exist online, and more and more of our social assumptions about who we are and what our value is will as well.

In a sense I kind of mourn for that last generation. It's why I posted about my Dad on his birthday a few years ago, to ensure he had a record.

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Five social media lessons brands can learn from watching baseball

Grab your Cracker Jacks. Get your peanuts. The Fall Classic is right around the corner. It’s playoff time in Major League Baseball. Whether you’re an American League or National League fan, baseball fever is among us. While watching the games yesterday, I came up with the following five social media lessons brands can learn from watching baseball.

1) Best-of-series ─ Division series are best-of-five series and League Championship Series are best-of-seven series. Strategy is important. Managers will look at pitching match-ups and which players are hot. Brands, just like baseball teams, need to strategize. Brands should study their competitors. Don’t only track your results, track the competition too.

2) Playoff roster ─ Once playoffs begin, teams are cut to a 25-man roster. Every player is utilized by the team’s skipper one way or another. Social media is a team effort. A single person from one department can’t do it alone. Input across sectors is a necessity to ensure messaging about the brand is accurate and consistent.

3) Stand out among the competition ─ When the Cubs win, fans sing “Go, Cubs, Go” and Yankees fans sing “New York, New York.” Fans enjoy the games because of the unique stadium experiences offered by the teams. One way brands can engage more with Fans is by offering them unique or exclusive social media opportunities online.

4) Home Runs ─ While a powerful offense can help teams go deep in the playoffs, teams won’t always win just by hitting Home Runs. Every hit counts. Brands, like teams, can’t only rely on the long ball or the Home Run social media program. It’s better to continuously hit singles, doubles and triples throughout the year. Brands need to always think about next steps online because consumers are always watching

5) Rain out ─ Playoff games are never cancelled due to weather (although they may be postponed). Just like playoff baseball, there aren’t any cancellations on the internet. The social media space is always awake. Whether its 12 p.m. or 12 a.m., Monday or Saturday, consumers are always online. Brands should engage seven days a week and analyze popular conversation times with tools such as Tweetstats and Radian6.

Which social media brands have you seen throw a perfect game?

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The Easy-to-Use Tool that Helps You Build a Breakthrough Blog

image of swiss army knife

As a digital branding and marketing agency, our company has encouraged, coached, and cajoled clients over the years on the importance of blogging for building traffic, buzz, and organic search.

We watched some clients grow by leaps and bounds, attracting hundreds of thousands of blog visitors per month.

And we watched others clients stumble along without ever gaining the momentum we were working for.

Of course there are a lot of factors that drive success or failure. But among the blogs that succeeded on a huge scale, we noticed two common factors.

First, the breakthrough blogs had a strong editorial calendar. And second, they used a thoughtful, strategic approach to managing editorial content.

What is an editorial calendar, and why do you need one?

An editorial calendar is just a fancy term for a publishing schedule.

If you blog regularly, you should look ahead at least one month and make some decisions about which posts you want to publish on what dates.

It’s really that simple.

An editorial calendar is the foundation of strategic blogging. That little bit of planning goes a surprisingly long way toward getting the most audience reach from your blog content.

1. An editorial calendar lets you plan ahead

By planning your posts ahead of time, you drive perseverance.

An editorial calendar encourages blogging as a habit, wards off writer’s block, and ensures that you never miss another deadline.

It’s a small, subtle thing, but you’ll be surprised at the difference it makes in your mindset.

2. An editorial calendar adds structure to your creativity

Many bloggers worry that an editorial calendar will straitjacket their creativity. Actually, the opposite is true.

Writing comes to many of us in waves. Struck by a bolt of inspiration, a blogger can write two or three posts in an afternoon.

That’s fine — keep writing about what inspires you. Then use your editorial calendar to publish each post according to a plan that keeps your target audience in mind.

Staring at that blank screen and trying to come up with a topic can be one of the most stressful aspects of blogging.

But you’ll find that when you make those decisions weeks in advance, you actually come up with more and better ideas. You’ll be more creative, not less.

3. You can take a great concept further

An editorial calendar is a powerful tool for maximizing the reach of your content, while removing the pressure of having to generate new concepts for each post.

Say you’ve got a great topic in mind, one you know your readers care a lot about. There’s no reason to blow it all in one day.

Would it make a valuable series, parceled out over a period of time and then gathered into a content landing page? Could you run some interviews or line up some guest posts on the topic? Or go multimedia and round up a few engaging videos or cartoons on the subject?

Whether you write everything yourself or use guest writers, planning ahead lets you group your content more effectively. Once you start looking at your blog a month at a time, you can develop patterns and make sure your content is well-balanced among all the readers you serve.

4. You can be proactive and capitalize on search trends

When you pair planning with a strong foundation in SEO, you start to build your audience highly efficiently.

An editorial calendar helps you pay better attention to key outreach strategies, such as blog post titles and link building. At a more advanced level, you can use it to plan and time posts related to your target audience’s search behaviors.

Capitalizing on search activity can be as simple as timing posts and topics to synch with public holidays or product launches. Or it can be as complex as doing deep keyword analysis and planning content around trending search terms that will deliver maximum traffic to your blog.

Why Stresslimit developed the WordPress Editorial Calendar Plugin

After years of hacking together editorial calendars for our clients, using Excel spreadsheets and Google Docs, we wound up in a long discussion with our close friend (and brilliant engineer) Zack Grossbart.

Beyond our mutual excitement about blogging and the power of editorial calendar strategy, we shared a passion for open source projects and wanted to give back to the WordPress community. We also wanted to develop a tool that would make our lives and coaching our clients more efficient, easier, and simply cooler.

Our clients were excited about the idea of using an editorial calendar. But there was no single tool that enabled us to eliminate “busy work” and free up more time for strategizing and creativity.

We were also in synch with Zack on our love for creating simple, intuitive interfaces that help people manage complex behaviors.

An eight-month collaborative project was born: co-developing, co-designing and re-iterating the WordPress Editorial Calendar.

We’re excited to announce the launch of version 1.0 of our editorial calendar plugin, which is (in our humble opinion) the killer tool for managing and driving the success of any blog — from the small and personal to the large and corporate.

We invite you to take the WordPress Editorial Calendar Plugin for a spin at this link. It’s free, and we think you’re going to get a lot out of it.

Here are some of the things you can do with the plugin

  • See a month’s worth of posts at a glance.
  • Juggle your calendar by simply dragging and dropping posts from day to day.
  • Quickly edit your posts’ titles, contents, and publishing times.
  • Publish posts or manage drafts.
  • Instantly see the status of your posts.
  • More easily manage posts from multiple authors.

And you can do all of that right from the calendar interface itself. It’s simple and intuitive.

No plugin alone can make you a brilliant strategist. But the WordPress Editorial Calendar is a tool that will encourage more strategic habits, thinking, and behavior. Check it out here.

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Social Media Quantity vs. Quality Question Answered

OK, so having a definitive answer that is the beginning and end all is not very reasonable but the headline got your attention, right?

The social media measurement quandary is one that has been around since the start of the social media age and will no doubt be around for as long as social media is. Measuring success of social media for businesses is not as easy a task as counting followers and friends although many would like you to think so. After all, that is the easiest metric to keep an eye on but even at this early stage in the game most marketers have deemed it marginal at best.

A study conducted by Vocus and Brian Solis was reported by eMarketer and found that marketers are already suspect of large numbers of followers and their true value. Better said, it is all about popularity vs. influence, with influence being the desired target of most marketers.

The new report from Vocus and FutureWorks principal Brian Solis throws a healthy dose of skepticism on the supposed correlation between popularity and influence. The report—provocatively titled “Influencer Grudge Match: Lady Gaga versus Bono”—surveyed 739 marketing and communications professionals who work with influencers to gauge their perceptions of what makes an influencer.

While the numbers pointed to more marketers seeing influencers with smaller groups of tightly connected friends being the more desirable target v. larger groups with loose or no connection (57% v. 44%) how they end of measuring success in campaigns falls back on quantity trumping quality. Presumably this is because it’s the easiest metric to obtain and is more objective (or is it?). The chart below bears this out.

OK marketers so what is this saying? You want to have your cake and eat it too but this is not congruent is it? Too often, the intent (what you like to provide for measurement) has little to do with the reality of marketing and social media.

Rather than just admitting that there is a gap in measuring effectiveness of social media and working to find ways to provide meaningful measures of success and / or failure, marketers turn to their Pavlovian response of giving people any measurement to prove their worth. Apparently, whether there is any relationship between the measurement and reality is secondary. That’s too bad because what is really at stake is the credibility of social media as an effective marketing tool and this does nothing to help, but plenty to hurt, the cause.

Oh well. What’s a marketer to do? Any thoughts?

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Forrester Reports on Cutting Through the Social Media Clutter

Imagine you’re at party with 800 people and you need to tell one specific person that you found her cell phone on the bar. Everyone is talking, music is playing, people keep moving around and so even if you spot the girl you’re looking for, by the time you make your way through the crowd, she’s already moved on. You could try shouting at her from across the room, but you’re not likely to get through. Maybe pass her a note by handing it off to someone six degrees style and hoping it will get to her eventually? Or you could just stand there and maybe she’ll come looking for you.

This is social media marketing in the new millennium and it’s only getting worse. Forrester Research has a new report out called Defeating Social Clutter. It takes a look at the numbers that make up the clutter then gives suggestions for how to work around it.

According to their findings, the average Gen Y user has nearly 500 friends combined on his social networks. Granted many of those are the same people appearing in multiple channels but that doesn’t reduce the clutter. Not when my Facebook is set to update my Twitter which updates my MySpace.

The interesting twist is that most people reported they only check their social networks once every few days. Facebook was listed as the site checked least often. The problem is, of course, the push-down nature of social media. Today’s Tweets push yesterday’s Tweets off the front page and though they didn’t quote the statistics, I imagine the number of people who page back more than twice is very low. As we discussed last month, the timing of your Tweets and posts is important for this very reason. It might be more convenient to update your Facebook at midnight, but by noon the next day, what are the chances that your post will still be showing on your follower’s front page.

Forrester says that all of this clutter makes it even more important that you hitch your wagon to movers and shakers in your niche. When a consumer has 500 social media updates in 24 hours, chances are good that they’ll skim to read those from close friends and family before devoting any time to a brand name they friended in order to get a coupon.

A more novel approach is the work around. Forrester suggests seeking out less cluttered environments such as less popular networks, blogs and forums where you can present your ideas to a smaller but more focused audience. It may seem like it, but Twitter and Facebook aren’t the only gigs in town. Poke around on Google and you’ll find social networks devoted specifically to moms, seniors, writers, gamers, musicians, and book lovers. As with the big boys, be sure to approach these niche groups with honesty and a minimal amount of spam. Trying to get book lovers to review your latest work is one case where asking permission is better than asking forgiveness.

Do you have any thoughts on cutting through the clutter? We’d like to hear them.

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Facebook Announces New Groups Feature

I talked and Facebook listened. How amazing is that? Just the other day I was saying that I had a link I wanted to share but I didn’t want to spam my whole list of Facebook friends when only a few of them would be interested.

Today, I wake up and find that Facebook has solved this problem for me. They have a new version of Groups that allows me (and you and anyone else who wants to) to create a group, invite friends and only post messages to the people in that group.

I know what you’re saying, hey, Cynthia, couldn’t I do that before with the friend labeling system? Well, yes, you could but it was a pain in the neck, wasn’t it? Not at all user friendly but this system is easy-peasy. It’s so easy that it’s already causing a problem.

The new Groups app allows you to add anyone you want to the group and they can add anyone they want to the group and you’re added. No permission asked or needed. In order to get out of a group, you have to actually opt-out. This seems to be a privacy issue. . . but Facebook gets around that by setting the default option on Groups to private. That means that your business will only be shared with a hundred people you didn’t want to friend and not everyone on Facebook.

Groups also has a live chat component which could be very useful to collections of people who need to discuss a project or event. It also has an email option which could become a vehicle for misuse.

From a business standpoint, Groups aren’t much different than what you’re already doing with fan pages. They’re a place to share information devoted to a specific subject and they can be opened up for the world to see. The chat feature is interesting, if you have a fanbase that might make use of it. But the whole point of groups is that it limits information to a select group of members and I can’t see how that would be advantageous to a marketer.

You can read all about Groups right here on Facebook.
What do you think? Is there an advantage to the new Groups feature that I’m not seeing?

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Facebook Addresses Instrumentation & Trust - Goal: Win In the "Non Facebook Web"

63999_492208846728_20531316728_6755172_4414657_n.jpgToday Facebook made several announcements that begin to address key issues I've written about many times: With "New Groups" the company is providing a more nuanced instrumentation of your social graph, and with "Download Your Information" Facebook is addressing issues of both lock-in and the "Data Bill of Rights."

You can read all about the news at other sites, but here are the basics: Through a new groups feature, Facebook is allowing its members to share information with selected subsets of friends. This is an issue that was widely discussed after Google engineer Paul Adams called Facebook out on it back in July.

Facebook also announced a service that lets you download "everything you've ever posted on Facebook and all your correspondences with friends: your messages, Wall posts, photos, status updates and profile information." As the blog post continues:

If you want a copy of the information you've put on Facebook for any reason, you can click a link and easily get a copy of all of it in a single download. To protect your information, this feature is only available after confirming your password and answering appropriate security questions. We'll begin rolling out this feature to people later today, and you'll find it under your account settings.

In a related move, Facebook is changing how users interact with applications, and how we all see and can instrument permissions around our data:
..we're launching a new dashboard to give you visibility into how applications use your data to personalize your experience. As you start having more social and personalized experiences across the web, it's important that you can verify exactly how other sites are using your information to make your experience better.

Taken together, these changes create a framework for Facebook to further expand its reach and depth into the "non Facebook" web. The major impediment to increased off-site engagement for Facebook have been instrumentation, on the one hand, and trust, on the other. They go together. Give me more instrumentation/control, then I'll trust you to be part of my non-Facebook interactions across the web.
This has significant implications for the adoption of Facebook Places, for example, which CEO Zuckerberg called out in his presentation today. Expect more from me on these moves in future posts...

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Maximizing Social Media at Your Event

If you are a professional association with members around the country or world, it’s likely that your annual or regional meetings won’t be attended by all members.  Rather than leave a big chunk of your constituency in the dark, social media can be a great tool to amplify conference content to members, and beyond.

Having just helped with a live event, I wanted to share some items to consider before activating social media at your event:

Listen: What are people saying beforehand?  What are the issues that your followers in social media want to hear most about?

Plan: What is going to be your steady drumbeat of content?  Will you provide live updates from sessions?  Will you offer interviews with speakers and member attendees? What exclusive opportunity will you offer your key influencers?  What behind-the-scenes experience can you provide?

Engage:  What social platforms will you be using? Facebook? LinkedIn? Twitter? Who will be your social media “crew” to engage online and ensure all relevant content is covered?

Amplify:  How will you spread the word so event participants (both on and off line) are aware of the social networking taking place? Signage at the event? Advertising? Pre-event communications? External newsletters? Twitter hashtags? If your organization does not have a relevant hashtag, establish one beforehand and make sure people know about it and use it to help with online search results and to aggregate associated content. Also, ensure you link your various social platforms together to maximize content promotion.

If you are able to answer all of the questions above, you are probably ready to get started! If not, take some time to think through before jumping in.

A final note about technology: Ensure you plan for proper technology and resources. If you’re using flipcams, be sure to have enough memory cards and a video editor onsite. If you’re live Tweeting, be sure that reporters have a mobile device to Tweet from. iPads can be a great tool for members to take notes, Tweet, view video, etc., and can be raffled off to participants at the event.

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Wednesday, October 6, 2010

Twitter Launches Promoted Accounts

“Promoted” seems to be Twitters favorite word as they graduate from Promoted Tweets to Promoted Trends to the newest item, Promoted Accounts.

Promoted Accounts will appear in the Suggested For You space in your Twitter sidebar.  The algorithm is set to compare your followers with the followers of people you follow, then suggest an applicable Promoted Account that you aren’t already following.

Who’s on first, What’s on second and I Don’t Know is definitely on third. Twitter simplifies it with this example:

“A lot of people who follow several gaming-related accounts also follow @xbox. If someone follows gaming-related accounts, but not @xbox, Twitter may recommend @xbox to that person.”

Promoted Accounts will only appear if they fit into your Tweet pattern. Right now, they only have a few Promoted Accounts in the mix, so chances are you won’t see one in your side bar right away but Twitter expects that to change soon.

It will be very interesting to see the stats on click throughs in the future. I’m assuming Twitter will shout about them, if the program is a success.  But human nature being what it is, it seems like people would be inclined to not follow a suggestion because it is being delivered as a form of advertising.

What do you think? Is the “Promoted” label likely to have any influence at all over your decision to follow a suggested account?

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Want a Vegas Upgrade? Get Klout

The world is full of leader and followers and no where is this more evident than in social media. For marketers, connecting with one leader, that one influential voice in a given niche, is worth a 1,000 followers. That’s where Klout comes in. Kout was originally imagined as another internet badge of honor that you could wave in the faces of your friends. Founders Joe Fernandez and Binh Tran soon found that the system was a gold mine for marketers looking to locate the whales in a sea of little fish.

Klout uses a complex ranking system that rates a person’s worth in the social media world. It looks at not only how many followers you have, but who they are and what content you and they post, click on, retweet, etc. Originally the system was devoted mostly to Twitter use, but they’ve now added Facebook data and according to an article in AdAge, YouTube, Linkedin, MySpace and Digg aren’t far behind. The more data, the merrier, right?

Now, what do you do with that data? We already know that marketers can use it to target influencers but how about a more practical application. Says AdAge, the Palms Hotel and Casino in Las Vegas is working on ”The Klout Klub,” which “will allow high-ranking influencers to experience Palms’ impressive set of amenities in hopes that these influencers will want to communicate their positive experience to their followers.”

The Klout data shows up when a reservation agent accesses a person’s account and in the future, it will be the deciding factor on who gets the Kingpin Suite or free tickets to a show. And you thought updating your Facebook page was a waste of time!

The downside here is that it’s a putting our eggs in one basket deal. Says AdAge,

“Klout is like having just one credit monitoring company. You might do spectacularly good or have a terrible ranking but the validity of the ranking system itself has yet to be proven until you have another service to compare it to.”

Which brings up a scary, big brotherish, point. Suppose my bank decides to use Klout scores to determine the interest on a mortgage loan. Andy’s got it made in the Klout shade, but I’m in big trouble. (Apparently, I’m not as influential as I thought I was.)

Come to think of it, the whole idea of ranking people by Klout then offering rewards to the top of the list smacks of high school, doesn’t it? Want to sit with me at lunch? Hang on while I check your Klout, then we’ll talk.

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BlogWorld & New Media Expo is Coming, Are You Going?

Cart-Away

This time of year is one of my favorite times because I get so excited to see all of my blogging friends at BlogWorld & New Media Expo. I have been lucky enough to have attended every single BlogWorld that there has been. I went to my first on in 2007 and am going to be speaking at this one on Friday October 15, at 2:45pm. My session is called Content You Care About. I happen to be on at the very same time as the owner of this blog, Zac Johnson, is on the Make Money Super Panel. I really would have liked to have seen him speak especially since he came and saw my panel at Affiliate Summit and has let me ramble on here on this blog offering help where I can.

In one of my earliest posts on Blogging Tips.com I asked the question Should you Attend a Social Media Conference? At that time I mentioned that I had put in proposals to a number of conferences that I planned to attend. Well, my proposals were accepted at all of them and the response has been incredible. Blogging and Social Media conferences are amazing ways to make contacts, friendships and business ventures. But you have to do a lot of work to make it happen for you, so here are my essential tips for having a successful conference attendance.

Talk to Everybody – Seriously, you never know who you are going to meet and if you don’t talk to everyone you are going to miss out on so many opportunities. MY most recent conference was at Modern Media Man in Atlanta. I was tired and figured that I would head back to the hotel when I saw one of my friends talking to a representative from Mattel. At the time I hadn’t been doing very much with my Dad blog, Read to Me, Dad. and wondered if I had much to offer in the way of working with Mattel, but I do love toys and so I got introduced and struck up a great conversation. This leads me to my next tip.

Ask for What You Want – I don’t mean that you have to be a swag whore and try to get something for nothing but you do need to put yourself and your intentions out there. I knew that I wanted to work with a major brand like Mattel and so I asked if they were looking for Dad bloggers who did reviews. I also asked if I could be one of those bloggers. A relationship started right then and there.

Give it Your Best – While at Modern Media Man I spent a lot of time with major sponsor Chevrolet. They had cars on hand to take on test drives. I saw people taking the test drives and collecting their iTunes gift cards, essentially taking but not giving anything back tot he advertiser. I quickly got out my camera and snapped a ton of photos of the staff and the cars and then took one of my video cameras and gave it to the company rep who took me on test drives of the Silverado, Camaro and Convertible Corvette. I asked them to interview me about my thoughts on their cars at the same time as they showed me the great features of each car. I was able to give them content from my experiences in their vehicles. I then put the videos together and posted them so that as an advertiser they got something for all the money they spent to support the show.

Follow Up – It is so essential to follow up on your connections right away. I really wish that GMail had a feature where you could schedule when you send your e-mails because I would have written every follow up message that same night that I met someone and they were fresh in my mind, but send it a couple of days after the conference so that they had time to catch up on the work they missed while at the conferences. Either way, follow up is so crucial because it means that you are serious and should be taken seriously.

Have Fun – Conferences aren’t all about work, going out and having a great time is also key. Go out to the parties, have meals with your new friends, don’t eat alone, or spend all your time working in your room, there is time for that but the one on one time that you get with other conference attendees is priceless. Have fun and who knows you might meet your next business partner, friend or more.

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What’s A Marketer to Do? Android Making Advances

It’s hard enough being a marketer these days with all of the options and all of the things that you are supposed to already know. By the way, you are an expert in traditional offline media, all forms of online new media, all digital out of home options, every aspect of social media including all geo-location options, paid search and search engine optimization, right? If not, you are certainly a slacker and should not be part of the new world order of marketing ;-) .

Now add to the mix the real mobile landscape that is shaping up. At this time last year it is doubtful that the many would have anticipated the following chart from Nielsen (if you claim you did then congrats, you are obviously better than the rest of us). So far in 2010 Android is the leading mobile OS among recent US smartphone acquirers.

So Android is real and it is gaining speed. For all of you Android and Apple fanboys and girls this is not to say which is better or worse. It’s just to say that it is. So relax if you feel like your platform of choice is being attacked in any way. It’s not. What is apparent though is that RIM is in trouble while Apple and Android devices are likely to run the roost before too long. Here is a picture of the overall marketshare pattern for this year.

How does this impact marketers? Well, it certainly doesn’t make it any easier. If the pattern indicated by the charts above continues then it will be critical that marketers looking to reach the most of their market will not be able to choose between Apple and Android for app development. They will need to do both. It’s that simple. The bigger question is what to do about BlackBerry but we’ll save that for another time.

What are you doing when it comes to app development for your mobile strategy? Are you leaning one way or the other or are you diving into both the Android and Apple pools at the same time?

Strategies developed today will definitely need to remain flexible because until Apple breaks the chains of AT&T the Android market will continue to flourish. Remember I am not saying which is better. I’m just sayin’.

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Tuesday, October 5, 2010

Twitter Executive Moves For Strength

Twitter has named a new CEO, former COO Dick Costolo, to replace Evan Williams who will now be able to concentrate on the Twitter product set. This move is one that indicates more than ever that Twitter is getting more serious about itself as a business as well as a service.

The Twitter blog post by Williams states

The challenges of growing an organization so quickly are numerous. Growing big is not success, in itself. Success to us means meeting our potential as a profitable company that can retain its culture and user focus while having a positive impact on the world. This is no small task. I frequently reflect on the type of focus that is required from everyone at Twitter to get us there.

This led to a realization as we launched the new Twitter. I am most satisfied while pushing product direction. Building things is my passion, and I’ve never been more excited or optimistic about what we have to build.

This is why I have decided to ask our COO, Dick Costolo, to become Twitter’s CEO. Starting today, I’ll be completely focused on product strategy.

Honestly, even though this is the equivalent of a press release (meaning it could be read with a cynic’s eye) it’s hard to argue the logic. In fact, it looks so “grown up” that one wonders if Twitter really is an Internet company after all.

MG Siegler interviewed Costolo and Williams and it seems like the roll out of the new Twitter was the green light for the change

“New Twitter was definitely a trigger for this,” Williams told me. “Conveniently, I took over the CEO role just about two years ago — and brought Dick in just about a year ago. I’ve always thought of myself as more of a product guy, and New Twitter seems to work out well,” he continued. “New Twitter was a moment of clarity for all of us here,” Costolo added. “[With this change] Ev can once again focus on product.“

So what will be in store as Twitter now has the talent aligned so that they can do what they do best as their main job? It’s difficult to predict but it is looking more and more like Twitter is ready to start making the kind of money that many debated they would ever get to.

I wonder if other Internet companies will follow Twitter’s lead to do the right thing even if it means giving up a few letters after someone’s name.

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Monday, October 4, 2010

Forty Percent of Groupon Merchants Say Never Again

Last month, we reported on a story of a Portland Cafe owner who claims she lost thousands of dollars doing business with popular deal site Groupon. Some people sided with her, others said she mishandled the situation and Groupon said her story wasn’t typical. But is it?

The folks at the Jesse H. Jones Graduate School of Business at Rice University wanted to find out, so they did a small study to see if merchants were generally happy with their Groupon experience. The study, which was reported on by The Wall Street Journal and other sources polled 150 merchants who had placed deals with Groupon.

66% of the respondents said that they did make a profit on the deal but 40% said they wouldn’t do it again. Groupon’s CEO says that number is a tad high. In a recent blog post, CEO Mason said that 97% merchants are interested in being featured again.

Sound like folks are just telling him what he wants to hear or he’s really not in touch with reality, let alone his client base. What the study found was that it was employee satisfaction, not customer satisfaction that shifted the tide from success to “never again.”

Poor tips, too many customers, angry customers (due to lack of product or wait time) are all potential side effects of a Groupon deal. The author of the study, Utpal Dholakia said it was almost a given:

“Because the Groupon customer base is made up of deal-seekers and bargain shoppers, they might not tip as well as an average customer or be willing to purchase beyond the deal.”

This led to the finding that restaurants had the hardest time with Groupon deals, where service business such as spas and salons fared better. The 32% that said they didn’t make a profit from the program reported that customers rarely bought more than the coupon deal and few returned to the business at a later date.

Despite dismal numbers on the merchant end, group deal sites keep popping up and businesses keep making deals. It smacks of a desperate attempt to jump on the trend-wagon and less of a well-thought out marketing move and that is the real crux of the problem.

What do you think of these numbers? Do you think Groupon’s satisfaction and return rate is closer to Mason’s 97% or 60% as the survey says?

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