Saturday, August 21, 2010

LinkedIn Groups Gets A Facelift

LinkedIn is sneaky. You would think that a site that just announced it reached the 70 million user mark would be hard to keep off the radar but sometimes it feels that way. Just check out how many social media ‘experts’ and ‘gurus’ admit that they need to work on their Linkedin presence more. In terms of being cool it comes in a distant third to Facebook and Twitter for sure.

However it is perceived, one of the aspects of LinkedIn that gets plenty of play is the Group feature. This allows for users to create affinity groups and have discussions around topics that are targeted and available to those who want to join. With over 650,000 of these groups formed LinkedIn has upgraded its offering. Check out this video for a good description of the changes.

In a nutshell, LinkedIn has made the interface for Groups slicker and has created more opportunities to learn about other group members and their activities. It also has joined the craze of being able to ‘Like’ something. The LinkedIn blog explains:

This feature allows users to quickly peruse new content and vote either by “liking” or commenting on discussions they deem worthy of the group’s attention. Users who prefer to see all discussions sorted chronologically can just click on the “See all new discussions” link on the homepage.

It looks like a good move by LinkedIn. In fact, it has made me realize that while my own profile is “100% complete” it is woefully under utilized. How are you using LinkedIn for your day-to-day lives? What do you perceive as the differences between it and the other “social” sites. Is Linkedin more about being social or networking, in your opinion?

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When the Game Changes, Change With It

The new Jabulani soccer ball being used all month during the World Cup is meant to be faster, more accurate and more reliable. But even such noble qualities didn’t help the change find acceptance with those playing the game.

In an interview, Italy striker Giampaolo Pazzini said:

“It moves so much and makes it difficult to control. You jump up to head a cross and suddenly the ball will move and you miss it. It is especially bad for the goalkeepers if it means they concede a goal because they can’t judge the trajectory.”

A football striker wearing the number 10 shirt...
Image via Wikipedia

Sound familiar?

SEOs are accustomed to the task of aiming at a moving target. Changes to the ranking algorithm and search engine guidelines come fast and furious, with the intention of bringing a faster, more relevant experience to the end user. Adding to the complex challenge of online marketing are shifting user preferences, emerging technologies and the conventions of newly sprouted social watering holes.

This week Adam Audette gave us a thoughtful and tactically driven analysis of today’s search marketing landscape, offered in the midst of industry growing pains instigated by what is perhaps the largest tectonic shift the industry has yet seen. Consider the critical mass of Internet and social media users, the spiking adoption of mobile and tablet computing devices, and even the effects of the new Caffeine indexing infrastructure. A Turning Point in the Field of SEO may help refresh and reframe your current priorities in interactive online marketing in the face of the next Internet marketing era. Clearly the rules have changed since the first players made a dash to the top more than a decade ago.

And the rules continue to change. For a view of what could be the future of online interaction, check out Bruce’s tell-all predictions, shared with WebProNews at SMX Advanced Seattle.

Some highlights from the interview:

  • Optimization is not just about search engines, either paid or organic, as SEOs have known for some time. Optimization applies to analytics, usability, site architecture and social media presence.
  • Traffic past the first three results will have such a pronounced drop-off that the goal of SEO will shift from first-page status to top-three results status. The top three results are the new first page.
  • There will be a distinction between “search” and “find”. “Search” will be about research while “find” will refer to the user’s desire to go to a specified online location.
  • The application experience will become the new Web as mobile devices boom. However, developers won’t be creating applications for every website. Rather, the OS will become the new browser, communicating directly with websites which will deliver the data through an application shell experience.

Watch the video yourself for all the above and more to start conditioning your skills for the new game.

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The Fundamental Flaw in BP’s Social Media Push

What’s missing from this list of words?

Updates
Response
Statement
Briefing
Broadcast
Distribution
Push

Those are just some of the words that I found while looking around BP’s social media efforts for the Gulf oil spill. So, what’s missing?

How about…

Listening
Engaging
Discussing
Conversation
Dialog
Understanding

You’ll be hard pressed to find any of those words. There’s little coming from BP’s “response” page, Facebook page, Twitter account or YouTube profile that suggests that BP is interested in any type of conversation with those affected by the oil spill.

Not that you can fully blame BP. It’s an archaic company, not used to holding conversations with the “small people” –also known as its customers. And it’s PR advice is coming from another traditional agency–which may not have the “conversation” experience, or may simply be constrained by BP’s instructions on actually talking to people.

If BP really wants to “use” social media to help fight the reputation backlash it’s facing, it needs to understand that the medium is a conversation. Right now, it’s using social media the same way it uses TV or Print. It’s only telling us its side of the story and not letting us talk back to BP executives. Who knows, maybe us “small people” might have the answer to cap that leaking pipe! ;-)

(hat-tip)

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The Winners of the 2010 Affiliate Summit East Gold Passes

New York City

Here are the ten winners of the 2010 Affiliate Summit East Gold Passes. These passes are worth $549 each and entitles the winners admission to the Affiliate Meet Market, Exhibit Hall, Keynotes, Sunday educational sessions, access to all recorded session videos, PowerPoint presentations and Affiliate Summit Social Network.

It was tough deciding who to award the passes to because there were so many good entries. However, after going over the submissions at yesterday’s Dot Com Pho, I’m please to announce the following winners:

Congrats to all the winners. I will be sending each one of you an email with the instructions on how to claim your 2010 Affiliate Summit East Gold Pass. I’ll see you guys in the Big Apple!

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Ted Rubin Sees OpenSky for Online Commerce

Many people in the social media world are familiar with Ted Rubin. He is one of the most enthusiastic and energetic users of social media in the business. What makes Ted quite unique is that he is an executive level social media user. It’s unfortunate that we call him unique in his efforts. We have to though because most executive level marketers barely know what social media is let alone actually use it.

I first talked to Ted when he was CMO for e.l.f. Cosmetics. It was the first time I realized that in an ‘interview’ with Ted I would just have to try to keep up because he’s got a ridiculous amount of energy. His energy is commensurate to his level of excitement about his projects. Considering the pace he kept with me, it is safe to say that Ted is completely ‘jacked up’ about The OpenSky Project, which is where he puts his efforts currently.

The OpenSky Project was started by John Caplan who has a resume that includes being president and CMO of About.com and CEO of Ford Models. Ted’s role with the group is as Chief Social Marketing Officer or Chief Relationship Officer or whatever you would call a position that is pretty new to the corporate hierarchies of today.

The OpenSky Project is described in a blog post by Caplan from September of 2009

The idea for OpenSky is simple: we are a community center, a gathering place for people to learn and connect with one another and share great expertise and the best products.

With success, OpenSky means real people connecting consumers to the products they love and use.

What Ted is promoting is a service that helps two groups: bloggers and their fans. He doesn’t talk about readers, per se, because what Rubin and OpenSky looks to do is tap into the passion that exists in many bloggers and their followers. This passion is obvious but what is not obvious to most is how that passion can turn into making some money.

Rubin has extensive influence himself with the “mommy blogger” set and has found that the question he has had to try to answer most from this group (and other affinity groups like them with whom he interacts with daily) is “How do I make money doing this?”. It’s not an easy answer really since there is much debate in blogger circles about just what should and should not be allowed with regard to commerce related activities and, of course, the government has thrown their hat in the ring about how product endorsements are handled.

Enter OpenSky. Blogging is about relationships. These relationships, which are born of trust from readers, create influencers. Bloggers who are influencers can mold opinions about many things. One of the most powerful ways is in their “rubber stamping” of products and services they trust, enjoy and use themselves. OpenSky provides a great way for bloggers to turn that passion into revenue. Rubin describes the service as follows:

OpenSky is a platform that enables bloggers/influencers to make money by selling products they are already interested in and passionate about.

As with all things that Ted is involved in, the secret sauce of this offering which is in beta but preparing to relaunch with their new scaleable platform in less than 60 days, is relationships. In fact, he calls this type of ‘selling’ relationship commerce.

This concept is very new in many ways but investors have taken notice with OpenSky receiving $11 million to this point. While there are only about 200 current bloggers/influencers using the platform the big picture is to democratize the opportunity for bloggers and product producers to make money. There are over 800 more signed up and ready to go as soon as the relaunch takes effect.

These are not the usual department stores or big box store products we are talking about either. Most of the bloggers have found neat niche products that not many people would know about and thus share with their trusted readers. They can then use the OpenSky platform which puts the shopping cart on their blog, sources the item, ships it,provides customer service on the purchase, and guarantees all sales for 365 days for a 50/50 split of the margin on the sale.

As Rubin describes it, there is only upside because it allows bloggers to make money, it gives their readers access to products that they would have never known about otherwise and it allows product producers to have channels for their products to get to market. In essence, the OpenSky environment is really a complete commerce ecosystem that empowers content providers, their readers and great niche product innovators to work together and do something better than just ‘buy and sell’.

So why have I written about this for you, the Marketing Pilgrim readers? So you can see that there are people out there trying to connect passionate people with other people that results in business. It’s also a testament to the power of a high energy social media user like Ted Rubin who proves that social media is effective when you work it.

Oh and does Ted work at social media? Yes he does. Just follow him on Twitter (@tedrubin) and ask him any questions you have about OpenSky. He’ll answer. Why? Because he gets it and wants others to ‘get it’ too, whether it’s about OpenSky or social media in general.

Stay tuned for more news about this new platform that is about helping people be successful. It should be fun to watch this new way of doing online commerce take hold.

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Are you Plugged In?

Are you plugged in? I don’t mean social media here, I mean plugged into some kind of training or motivational speakers to get and keep you hyped up?

Building a web presence can be a lonely undertaking. You can and will lose steam if you don’t stay pumped up about your business and keep plugging in to some great motivational speakers and business training.

You can be plugged into social media and communicating with other like minded people through these services, but if you aren’t staying on top of your game you can quickly become discouraged.

Zig Ziglar once said, “People often say motivation doesn’t last, well that may be true, but neither does bathing – that’s why we recommend it every day.”
If you aren’t “plugging in” daily or at least weekly, you should be.

There are many motivational speakers out there. Finding one that suits you may take awhile. But you don’t have to stop with just one either; you can listen to as many as you like.

Great reasons to stay plugged into motivation:

*You achieve more when you have a positive attitude and healthy self-esteem.

*You set and work on your goals more easily when you stay motivated.

*You’re more likely to hold yourself accountable.

*You challenge yourself more often to reach higher goals.

*It helps you establish a clear vision of what you want.

No one is up-up-up all the time. It takes practice, daily motivation and inspiration to keep your eye on the prize and to keep reaching for your desires.

They are many great speakers out there and many of them have free audios that you can listen to while you work.

If you’re looking for business training, personal training or daily motivation, check out this list of experts.

Zig Ziglar

Tony Robbins

Dani Johnson

Sharon Michaels

Brian Tracy

Jack Canfield

Wayne Dyer

This is just a short list of the numerous people who have dedicated their lives to helping you have a better life, a more positive outlook and the motivation to build your personal and professional life.

Are you plugged in? Why or why not?

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Friday, August 20, 2010

Good Noows – Read the News in Style While Chatting with Friends

Good Noows is a sleek personal news reader that lets you share the latest news while chatting with friends on Meebo, Twitter, Facebook Chat, AIM, MySpace IM or Google Talk. It strays away from the common news reader setup and lets you switch up your visual style on the fly. There are 9 unique styles to choose from and most of them are optimized for large monitors.

Signing into Good Noows is simple; you can use your Facebook, Twitter, Google, Yahoo or LinkedIn account to get started. After you login you’ll see a setup window; this is where you choose the type of content that you want to read.

Good Noows reader customization window.

They give you 12 predefined topics to choose from. If that’s not enough, you can add your own. Topics can be toggled on/off; by default they’re all set to on. When you click on a topic, the sources in the second column will change to match sources related to the topic. So, you can go through each topic and check off the sources that you want displayed. These sources can also be filtered by country for your convenience.

Each topic can also have its own visual style. You can switch up each style or simply use the same one for all; the choice is yours. Topics can be rearranged by dragging and dropping them. There is a good selection of topics to choose from but if you want to add your own you’ll need to add custom topics and sources. Soon you’ll be able to import your Google Reader OPML which will make customizing your sources even easier.

At the top of the reader there are a few options: decrease/increase font size, refresh, view local news, change visual style, translate, filter content and a button to save a filter as a label (that will appear on the left sidebar).

At the bottom is a Meebo bar where you can: share the page, create an application shortcut (on Chrome and Firefox), give feedback, learn about the site, see parters and developers and sign in to chat with your friends. This bottom bar can be hidden if it’s in the way.

Click to share content on Good Noows.

With the Meebo bar of course comes their popular click to share feature. This lets you share content on your social networks with ease (see above). You can set up your other social accounts in your profile.

Clicking on a news item takes you to the original source and grays it out on the site so you know that it has been viewed. I refreshed the content to see if grayed out content would be totally removed but no such luck. So, content marked as read seems to remain in the stream.

Also, I do not see a way to “show more” headlines. There seems to be a maximum amount shown per source. Maybe this will be added in the future. Besides being able to share content, there is no other way to interact directly on the site. You cannot like items, add comments, etc.

Change your visual style on the fly with Good Noows.

Despite lacking a few features, I still have a great liking for Good Noows. I had fun setting it up – I can’t say that about many sites. It has a great UI with nice sharing and chat abilities. I also love being able to change the visual style for each individual topic.

Will I use Good Noows again? Definitely! How about you?

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Friday Recap: Space Cadets Edition

Lots of important things to share with you today. Better get to it!

Last week Susan asked that people get on the Robert bandwagon for So You Think You Can Dance. Yes, Robert had another stellar performance on this week’s show, but one friend had bigger aspirations — hopes of seeing BCI’s Robert Esparza getting jiggy wit’ it. And who are we to disappoint? I bring you Robert and Gary Luke’s disco boogie!

 

Personalize funny videos and birthday eCards at JibJab!

That’s not the only gift we’ll give the Internet marketing community this month. On July 2 we’ll announce the winners of the Small Biz Discovery Contest. Make your choice for the grand prize winner known by voting for your favorite article in the SEO and social media categories. We adjusted the voting process this week, which means voting is open until the end of June. And when you vote, you can enter a drawing to win a seat in our SEOToolSet Training. Make someone’s day and learn along the way.

The situation in the Gulf Coast continues to be a story of hardship and sadness as Americans consider ways to help the disaster relief effort. There’s one very easy way to pitch in if you’re a Twitter user. Just retweet the following Twitter update by Stephen Colbert: “in honor of oil-soaked birds, ‘tweets’ are now ‘gurgles. http://bit.ly/cIhZNf“. For every tweet, Comedy Central will donate $1 to the Address the Mess Campaign, up to $50,000.

The oil spill is probably the least cool thing that can be seen from space (understatement), but wouldn’t it be fantastic to check out that view? Sure, space travel is terribly expensive, but now there’s a way that you can send your face to space, which is actually pretty sweet. NASA’s Face in Space program will launch your likeness into celestial orbit and all you have to do is upload your image. Just don’t blame me if you’re the first to be hunted down by the aliens when they show up. (I totally stole that joke from Susan’s friend. Respect.) [Who cares? It’s your FACE! In SPACE! I for one welcome the alien hit squad. —Susan]

While we’re still finding puzzles out in the final frontier, it’s possible to get a better understating of the next frontier of the Web by reading Why You Should Adopt HTML5 — Now.

YouTube has adopted a cloud-based video editor, which will be handy for basic editing needs. I’m hoping to get in some video interviews while at next month’s BlueGlass LA conference, so I plan to give the video editor a whirl then. By the way, you can get a 15 percent discount on a conference pass with our code bcbgla. Susan and I will be there, and I think you’ll want to be, too.

AOL dumped Bebo, the social network the online network acquired in 2008 for about $850 million. Reports pegged the sale at $10 million, with AOL throwing in an arm and a leg to sweeten the deal.

This feature’s been missing for a while, but I learned some really spiffy things from Boing Boing this week!

And for our final story of the day, it seems that Lakers fans aren’t done causing trouble. A cake celebrating the NBA champions caused a stir when some in the office wanted a pic on the blog and others (coughSUSANcough) refused. I was in the mood for a little mutiny so I took the picture and am posting here. We’ll see if Susan can stand it enough to let this one slide through to the blog… [I said no! Boo, Lakers! —Susan] Mmm… insubordination tastes like chocolate. —Virginia

Happy Father’s Day weekend, everyone!

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The Secrets To Social Media Marketing

Charlie Cook

Charlie Cook, the man who wrote The New Profit Rules, is back with the secrets to social media marketing. Charlie has assemble eight social media experts to teach you exactly how to leverage the power of social media platforms like Twitter and Facebook for make more money for your business.

So here’s how we developed this program. Recently I had a Tele-Seminar Event where I put each of these 8 experts on the “Hot-Seat” and had them reveal strategies, formulas, tips and tricks that their clients have paid large sums of money to discover.

Each one of these training sessions is about an hour long and you can listen to them in their entirety on MP3 for each of the eight training calls.

In addition to these eight MP3s you’ll also be getting eight transcripts of each interview so you’ll have all this information at your fingertips.

List of Speakers and Topics

  • Carrie Wilkerson – Where To Focus Your Social Media Marketing To Rapidly Expand Traffic and Profits
  • Jan Vermerien – The Quick and Easy LinkedIn Tactics For Building Your Online Network of Hot Contacts and Leads
  • Paul Dunay – How to Use Facebook to Attract New and Repeat Business and to Grow Their Annual Revenue
  • Jack Humphrey – The Fastest Way to Attract More Prospects to Your Business With Your Blog
  • Ryan Healy – How to Create a Killer Blog That Builds Credibility and Profits
  • Kyle Lacy – The Top Ways to Use Twitter to Dominate Your Market
  • Warren Whitlock – Advanced Twitter Marketing Strategies Guaranteed to Boost Business Revenue
  • Perry Lawrence – Video Marketing Made So Easy Anyone Can Do It

I’ve been listening to the MP3s for the past few days and so far, it’s been really good and extremely informative. I especially like the ideas Jack Humphrey presented for using a blog to attract prospects to your business. The video marketing module from Perry Lawrence was also very good.

Because everything is in MP3 format, you can load it into your iPhone/iPod and play it whenever you want. For me, it’s generally at the gym when I’m on the elliptical trainer. A PDF transcript is included for those who like to read. In addition to the main eight speakers, The Secrets To Social Media Marketing includes a bunch of free bonuses. There’s a 65 page eBook on how to profit from social media plus six other social media money-making resources.

Social media is one of the driving forces behind my marketing strategy. It’s also one of the most cost effective because it many case, it doesn’t cost anything. All boggers, Internet marketers and business people need to learn and use social media and The Secrets To Social Media Marketing is a good place to start. In addition to the free bonuses, Charlie is offering a $100 discount on his program. The Secrets To Social Media Marketing is also backed by a 100% Money-Back Guarantee. it’s worth checking out.

Download The Secrets To Social Media Marketing

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What If the Customer’s Wrong?

I went to sign in to my personal e-mail this morning and what did I find but a lovely tattooed lady, the portrait of independence and personal style. In this vivid imagery, Yahoo! is telling me they’re where it’s at for a customized experience of the Web in all its social, informational and visually engaging glory.

Yahoo! gets personal

Because isn’t that what users want? A platform that fits the way they use the Web? It’s the goal of a business to fill a consumer’s need, and it’s the marketer’s job to define that need and explain why said business is the right solution.

Technology companies have been leading the pack, even getting the credit for lifting the country’s struggling stock market, because they offer new, cutting-edge solutions, often times to needs consumers never even had before the Information Age changed the game forever.

But I can’t help but wonder. Have businesses shifted their service strategies too far into the realm of pandering to be truly productive. After all, what if the customer is wrong?

Admission: It’s a bit of a stretch to go from Yahoo!’s perfectly reasonable offering of a personalized home page to a larger criticism of companies that let their customers call the shots. But you follow me, right?

Okay, fair enough. Here’s a better example. Would you ever let your life be dictated by the Twitter mob? One guy’s doing it as an experiment dreamed up by his advertising firm. On Monday, David Perez will be at Twitter’s disposal for a week-long exercise in black-belt-degree submission. Just send a Twitter message to @davidondemand and he’ll do what you tell him to (within the law, of course). Supposedly, this isn’t just another scheme to get attention. Rather, it’s meant to demonstrate how advertising is becoming more personal thanks to technology.

So I’m supposed to view @davidondemand as some kind of progressive art installation? What exactly are we supposed to understand from this marketing mess? That the ad agency responsible will bend over backwards based on a customer’s whims? It may seem like the customer wins in that situation, but if suddenly that same theory became a trendy new school of parenting, there’d by thousands of angry, spoiled, fat toddlers running around demanding you hand over another puppy-cupcake duo.

Turns out, people are pretty awful at predicting what makes them happy. Furthermore, the more options you offer to meet any individual consumer’s desires, the unhappier that individual becomes. And of course, by letting the consumer dictate the offering, a business has no room for innovation. A business shouldn’t spend all day chasing the whims of customers who aren’t the experts in your field, who can’t visualize the full trajectory of the industry and who would be doing what you do if they did know it all.

Don’t get me wrong. There’s certainly a place for identifying business opportunities as they pop up. And this strategy can result in wins all around. The Hide Google Options plugin we developed recently was a fast response to a brand new problem and it quickly became one of the most popular ways to turn off Google’s three-column user interface and a link magnet that got us visibility and pats on the back from a relevant audience.

On the other hand, look at Google’s response to the user interface backlash. They’re not budging. They expect that users will adjust and are sticking to their guns. If I were a betting woman, I’d take one look at Google’s track record of success and side with them on this one. Sorry, Susan. [I freely admit that I just don't like change. —Susan]

For the final word, I’ll turn to another formidable force in the tech world: Apple. It’s fairly well known that Steve Jobs doesn’t do market research. And yet his company continues to set the bar for whoda-thunk tech devices that quickly become any American’s fifth limb. Rather than asking people what they want, they ask themselves what a great product would be and then strike out toward that goal.

Have you ever had an experience where trying to make a customer happy ended up backfiring? Have you ever found success by ignoring what a customer requested? Or do you think I’ve gone off the deep end completely? Share your thoughts in the comments. I promise to listen — even if we don’t agree. ;)

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Only 10% of Marketers Consider Social Media Important for Customer Engagement

If I were to ask you “how do you measure customer engagement,” what would you say?

That’s just one of the questions that Forbes asked CMOs in a new Forbes Insights report entitled: “The New Rules of Engagement: CMOs Rethink Their Marketing Mix” (free download). And, while CMOs seem to understand the importance of engagement–67% said is was “very” important and 30% said it was “somewhat” important–they can’t quite put their finger on how to measure it.

The chart below highlights the metrics CMOs are using to determine just how successful they are in engaging their customers. Some of them look “about right” but others perplex me.

For example, customer retention and sales aren’t very good measures of engagement, are they? Apple doesn’t do much to “engage” its customers but its retention and sales are through the roof because it builds awesome products. Likewise, just because someone opts-in to your email newsletters, doesn’t necessarily mean they are engaged. They could have filters set up to simply show them the email if you mention a discount coupon.

Perhaps the most confusing stat is the low importance placed on social media activity? Maybe I’ve been sipping too much of the social media Kool-Aid, but wouldn’t social media activity be a very important metric for measuring customer engagement? After all, isn’t that where a company truly gets to “engage” with its customers?

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Twitter Has A Rough Go As Of Late

As most of you have noticed lately Twitter has had its share of downtime. Talk of the Twitter fail whale used to be more prevalent but until recently was seen as more of a nuisance rather than an issue. Well, for many users the amount of downtime experienced recently is moving quickly into the realm of real concern rather than just an inconvenience.

Twitter is obviously aware as noted on their blog which attempts to explain what’s been happening.

From a site stability and service outage perspective, it’s been Twitter’s worst month since last October.

What’s the problem?

Last Friday, we detailed on our Engineering blog that this is going to be a rocky few weeks. We’re working through tweaks to our system in order to provide greater stability at a time when we’re facing record traffic. We have long-term solutions that we are working towards, but in the meantime, we are making real-time adjustments so that we can grow our capacity and avoid outages during the World Cup.

As we go through this process, we have uncovered unexpected deeper issues and have even caused inadvertent downtime as a result of our attempts to make changes. Ultimately, the changes that we are making now will make Twitter much more reliable in the future. However, we certainly are not happy about the disruptions that we have faced and even caused this week and understand how they negatively impact our users.

At this point it would be easy to rant and rave about how this apparent digital injustice is just an outrage blah, blah, blah. Rather than take the easy route I would like to consider just what we as users of Twitter expect and how our demands sound more annoying than World Cup soccer horns on most days.

Right now, at least, Twitter is a free tool. It’s an effective free tool. It’s a popular free tool. Why we expect perfection from a free tool is just a testament to our inability to handle bumps in our daily road. Would I like 100% up time with Twitter? Sure would. Last week during the IAB’s Innovation Days event in New York it was frustrating when the service was not available. It took something away from the experience.

It’s this last point that should actually make Twitter users happy. When used in a way that can help you or enrich you in some way Twitter can add to an experience for many. Just a few short years ago this kind of communication wasn’t even available. It’s interesting how we can go from not knowing what we are missing to completely spoiled and indignant in a very short period of time.

So my suggestion while Twitter works out its current kinks? Relax and remember how you used to be productive before Twitter. Do those things again for a little while. You may even find that you have shelved an activity in favor of Twitter but it should be brought back into your rotation.

Sure the fail whale is an unwelcome guest. Trouble is that while we see these ‘failings’ as massive letdowns it’s really just more evidence that perfect isn’t attainable and even Twitter is run by regular old human beings. Inherent in that is imperfection and trouble. Should they have anticipated the current trouble that is likely due to the World Cup? Sure they should have. Looks like they didn’t, however, and it’s probably just better to live with it as it is rather than complain about what it should be.

Your thoughts?

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Thursday, August 19, 2010

5 Reasons You Should Invest Your Time in Networking

Networking has delivered more return on investment than any other tool in my business. Both financially and in non-monetary terms, my network has delivered so much value that I can not imagine what my situation would be like without it. If there is one thing that I could suggest that would be guaranteed to boost any business, networking would be it.

The problem is, everyone who believes in networking recommends it the same way.

“It works, try it!”.

But how does it deliver value exactly?

Lewis and I are about to run the training class for Shy Networking tomorrow. One of the most surprising questions I have seen over and over during our launch has been people asking how they might benefit.

You see, networking takes time. It is not an instant gratification thing very often. OK, so we have all experienced that chance meeting where everything clicks and we come away with a brilliant, but random contact. That’s not the norm. We are talking about human relationships, and they are not always fast burning things.

People are asking if they should devote time to networking over, say, SEO, blogging or social media.

I have to tell you, being so close to things it took me a while to articulate. It’s like explaining why we need to breathe, drink and eat – my network is like food, but the other tactics are like water and oxygen to my business. It’s not either-or, it’s and. So if you are crunched for time, why should you add networking to your mix?

Of course you wouldn’t be reading this article if I hadn’t managed to give you concrete reasons why you should invest your time in networking, so here they are.

Networking ROI

There are many benefits to networking but you have to remember that we are dealing with people. You have to keep that in mind. Going out with a “what can I get?” attitude is going to sink your efforts before you begin. But, of course you need to know what return you are going to get before you invest, so here is what you can expect:

1. Friendship Benefits

I wanted to start with a benefit that does not necessarily convert to Dollars, Pounds or Euros. Do not overlook the simple benefit of having friends in the business with no strings attached. We need to know someone has our back, that we have people who are there for us. It can be lonely when you work alone, with only a monitor light to keep you company.

Having someone who understands is extremely valuable on a psychological and emotional level. Your friends can chat to keep you motivated and cheery, are a sounding board for ideas, or will listen to you moan when you need it. When Sonia, Jon and I get together on Skype an hour can go by in a flash, I am not always sure if we actually do solve the world’s problems, but those conversations are something I look forward to each week.

When you are in a strange town it is nice to have company even just for meals. Deb NG, Becky McCray and Andy Hayes keep me safe on the mean streets of the USA, help me dodge my diet, and stop my ego getting out of control.

Now I am feeling guilty for not listing all the other people who have kept me company, fed me, or joined me in friendship and conversation over the years. Hopefully you will forgive me for not linking you up this once, I will buy you a drink next time we meet while you tell me what a horrible friend I am. Deal? :)

My point is people need people.

2. Opportunities

Now to contrast with the touch-feely first benefit, here is where the big bang of ROI kicks in. The most significant monetary benefit my network has brought me, and we are talking six figures from just one contact, is the opportunities they expose me to or introduce me to.

If you are not getting enough opportunities, then you need to build your network. Opportunities like joint ventures, client leads, partnerships, speaking and writing gigs, businesses or assets bought and sold … you name it.

All the best opportunities are shared person to person in back channels. Everything from prime domain sales through to employment opportunities. If two people are equally qualified then it goes to who you know, like and trust. A lot of the time even when the person you like is less qualified. Getting passed over for plum gigs? This is why.

This one networking benefit alone has to be worth an astronomical amount.

There are two problems that stop people thinking of this benefit, though:

  1. People do not give credit to their network when opportunities arise. They either think “Of course I got this opportunity, I am awesome” or they think they were just lucky.
  2. Bad networking leads to a lack of opportunity, and can actually damage your ability to attract the best opportunities. It is better for nobody to know who you are, rather than be known as a jerk. Sorry, it is a simple truth.

3. Advice

We all like to give friends advice, and sometimes they even ask for it!

There are some things The Google can’t tell you. If I had gotten all the free advice I have received over the years from paid consultants then … well, I would have a massive deficit in my bank account or wouldn’t be writing this to you now.

We rely on our networks to advise us and keep us on track, and we give back to our networks in return. Give a lot and you have credit in the bank when you need to make a withdrawal. The better your network the more knowledge you can tap into.

Just in the world of SEO, people like Aaron Wall, Dave Naylor, Doug Scott, Jason Duke, Michael Gray, Rae Hoffman, Joost DeValk, a certain Google employee, and numerous others have given me golden tips over the years. They have kept me from making dumb moves, and have put me right when I have been confused (ok, that happens more times than I like to admit). When people confuse me with being a search engine expert I tell them I am not but I know plenty who are the real deal. It would be impossible to get this much expertise on the payroll, the only way to have contact with this much awesome is to try to be worthy of their friendship.

There are informal advice channels like those, and there are formal arrangements such as consulting swaps or masterminds. I am doing a consulting swap with a self development expert, he is fixing my brain and I am helping him with online marketing. Masterminds are where a group of people with common goals and values get together to push, encourage and advise each other.

If you only get occasional advice from your network then you are in significant net profit from your efforts.

4. Assistance

Someone once told me the definition of a friend is someone who will help you move house with no notice and no expectation of payment. I’m not sure about that but I think mutual help is definitely part of the definition, and one of the ways you can benefit from networking. Not the house thing, the helping part.

  • Promotion – Giving you a boost in traffic, reputation, or sales
  • Community – Helping you build conversation and community
  • Links – Links in terms of Google juice, or sharing news and info from their networks
  • Introductions – Connecting you to people you would like to meet or who they think are awesome
  • Getting you out of a hole – Fixing dodgy code, giving you a heads up when you goof, or having your back when someone attacks

5. Positive Influence

You become who you associate with. This works in the negative, as any parent will have thought about while considering who their kids friends are or will be. It also works in the positive, if you surround yourself with the right people then the attitudes, habits, world view, and associations will rub off.

Apparently there is some scientific basis for this, but I have seen it enough in my own life to know it is true. I grew up in a place where success and wealth were considered wrong. If you had nice things then you must be a bad person. You can see all around you what that does to a community. So I gravitated towards people with a more positive mindset, who shared my goals and values. If nothing else I am happier for having motivating influences rather than depressing ones.

Modeling successful people is a proven way to improve your own performance, what better than to be able to model people up close and personal?

The tribe you select will have a profound impact on your work and life, so choose well.

Summary

One of the worries with an article like this is that people will focus on the “bragging” or “name dropping” rather than on the message. Thank you in advance for pointing out what a jerk I am, and you are welcome :)

The fact is I owe a great deal to my friends, contacts and extended network. If you get anything out of this article I want you to understand that every single new friend or contact you make is worth their weight in gold.

There is a danger that some people will take from this that they should go out with a gimme gimme frame of mind. That’s not what I am talking about. My hope is that you will see that while the impact might not be immediate, the compound effects of networking are significant and long lasting.

Want to know how you can get all these benefits and more?

The live training for Shy Networking is tomorrow, Thursday 17th June, at 2pm Eastern USA time. The Q&A call is the Thursday the week after at the same time. You get the live training, action guides and bonuses (to be revealed) all for $47 if you get in now. Everything is recorded and will be up in the member area with no time limits, so don’t worry if you can’t make it live, or if you miss something. After the first class the price goes up, and again after the Q&A, so get in now for the best price.

We look forward to seeing you in the Shy Networking training – Go ahead and sign up right now!

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Why Brands Ignore You

Why MeI attend many Social Media conferences and invariably I see a flood of tweets and blog posts from people who are begging brands to sponsor them in their attempts to get free trips, hotel rooms, flights and more. Here is what is I see “Sponsor Me“. Bloggers and Tweeters just shouting to the rafters “anyone willing to sponsor me???“. It is really an irritating and ineffective way to get the attention of brands. It is also a way to alienate your followers and generally piss people off. There are ways in which to actually get the attention of brands that are much more effective.

Do Your Research

Do you know anything about the brand that you would like to work with? Start your search, find out who the social media or PR people are, follow them on Twitter. Now resist the urge to call them out with an “@brand hey send me free stuff” sort of message. It is hard to resist, I know but don’t be that guy.

How Can You Help

In your research learn what you can about what the company does, what is there message, how can their message fit your blog. It it a unique proposal that you can offer the brand? In what way would your readers benefit from a campaign with this brand? What would the brand get out of working with you?

Is the ROI Measurable?

Can you monitor Tweets, Facebook fan likes, traffic to blog posts and more? Remember that you are talking to people who most likely are more number oriented thank anything so you have to give them numbers. Do you know how many pageviews you get daily, weekly, monthly on average? Are you tracking these stats? You should be if you want to work with brands.

How to Connect without being “That Guy”.

Make the initial inquiry privately. – Don’t blast things out on twitter or Facebook screaming with the rabble, have some finesse and class. Friend the contact on Twitter, Facebook or Linked In and when you can send them a quick message requesting if they would be willing to read a proposal on a sponsorship opportunity. Don’t make the pitch all at once, make that initial small ask and if they agree make a bigger ask. Many people are willing to hear a pitch if they are asked rather than having it forced upon them.

Be Bold – If you don’t ask you don’t get.

Write a well thought out proposal – Introduce yourself, your blog and blog topics, make your request, provide numbers, graphs and charts backing up your claims and showing your reach, readers, twitter followers, Facebook friends. Sites like compete.com are good resources and also Google analytics. Be sure to focus on how working with you benefits the brand.

Most Important:

Follow up with your brand contact and send them a report on the numbers. Tweets, Re-Tweets, Contest Entries, and so on. Then THANK the contact for working with you. Write a note, make a blog post but whatever you do make sure you give follow up and a Thank You.

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Create Plenty of Ads with Plenty of Fish Ads Manager

Are you already killing it with Facebook Ads? Or maybe you are just getting killed and not making any money at all!? Another excellent source for driving traffic to your affiliate offers is the free dating social network, PlentyOfFish.com. Think Facebook… but focused towards online dating.

Plenty of Fish is one of the largest free dating sites in the world, and as a marketer, I can tell you they also have an amazing back end for advertising on their network. Facebook has a ton of demographic targeting, but Plenty of Fish really drills down on personal preference, education, occupation and income levels. If you have successfully made a profit on running dating campaigns with Facebook, you should be able to do the same, if not better with Plenty of Fish.

Obvious dating offers are one of the hottest and easiest offers to promote and see results. The majority of users on Plenty of Fish are already single and looking for online dating, so hitting them with a new dating site is just what they want. However, more than regular ad campaigns, you will really need to drill down on what ad creatives pull in the best results and click through rates.

If you have an affiliate or product offer and know what the demographics are of the average buyer, then Plenty of Fish is a great network for testing and marketing to your direct audience. Dating on Plenty of Fish is always going to be saturated since it’s the focus of the network, so think outside of the box to find a new campaigns that isn’t being heavily pushed.

Just like advertising on Facebook Ads, the process of manually adding new ad campaigns one at a time is a tedious and frustrating task. Lucky for us, Mr. Green has created the Plenty of Fish Ad Uploader. Just like the 4 Hour Affiliate plugin, I’ve been using Mr. Green’s Ad Uploader for months now.

How much is your time worth? You can keep manually uploading campaigns one at a time, or invest in the Plenty of Fish Ad Uploader for only $100 and start focusing on what matters most, your ROI and CTR.

Read a full review on how the Plenty of Fish Ad Uploader works and how it can drastically improve your roi, time management and ad campaigns for Plenty of Fish advertising.

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Getting Perspective: Why the Opinion Revolution Works for You

Can I just take a moment to lament the decline of traditional media?

Oh, this again?

Just hear me out. I’m a blogger. It’s my prerogative to opine and get all emo on you — which is exactly my point.

Bruce recently gave the content creation department a glimpse of his predictions for the near future of Web content. It’s all moving toward opinion. Traditional news organizations of the last decade will be extinct in the next decade, replaced by heavy editorial and subjective analysis.

Excuse Me While I Cry About It

A reader has an abundance of choices for news reporting online. Raw fact can be found almost anywhere, and yet news readers are likely to choose large, established media organizations for this sort of information — though even then, they’re not safe to rest on laurels of fair and balanced reporting. For proof, check out CBS evening news anchor Katie Couric’s Twitter update about a political power couple’s separation:

Katie Couric on Twitter

I bet the obvious bias and emotion of that sentiment had Pulitzer rolling in his grave. And yet the truth is, an organization — especially the smaller ones with fewer resources to devote to breaking news — can’t do “just the facts” because opinion is what differentiates an offering and endears an audience. In order to survive, news organizations better have something original to say.

Problem is, the Olbermanns and Limbaughs of the world operate in an echo chamber, giving viewers and readers a self-fulfilling prophecy that does little in the way of enlightenment or education. Few and far between are a consumer’s choices for balanced analysis from any single offering.

And while remnants of old school, factual reporting still hang on, it’s being pushed aside to make room for challengers to fiery entertainment-news hybrids that dominate primetime timeslots. Just look at Campbell Brown’s decision to step aside so that CNN could have a chance to compete.

For a unique perspective of how news organizations intent on keeping “fair and balanced” alive are responding to the shift, tune in to SEM Synergy tomorrow on WebmasterRadio.FM. I interview Kate Gardiner, director of social media for PBS NewsHour, about upholding the mission of the fourth estate while engaging and interacting in the new media world.

Why This Works for Business

So now that I’ve had a chance to indulge in my futile pout, I’ll take refuge in the fact that at least there’s a lesson we marketers can take from this. We’re in a pretty good position considering it’s long been our objective to help our businesses and clients differentiate themselves from the competition through experience and insight. In terms of marketing material, we’ve traditionally provided a two-pronged content experience.

On the one hand, a business must offer objective facts on the industry or product and the needs an offering fills. By providing factual information to the savvy researcher interested in a product or service to meet their needs, a business can create a sense of trust and comfort in knowing the options available to them.

At the same time, a business must stand out among these options. Demonstrating a unique feature — be it of the product or service itself or of the organization that provides it — can provide an edge in the market. A strong sense of opinion can translate into perceptions of leadership, experience and authority. After showing an understanding of a consumer’s needs and laying out the facts of the solution, offer an analysis of the competition, explain how years of experience have fine-tuned the service, reveal why your offering goes beyond all other options through knowledge, quality, value or service.

Offer a strong perspective. Balance your opinion with fact so you’re viewed as fair and trustworthy. Use your blog and social media channels to broadcast your unique offerings, start conversations and position yourself as a thought-leader. Providing opinion is nothing new for marketers and business, so prop yourself up and prepare for the editorial content revolution.

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Facebook CEO Deletes Controversial iPhone 4 Post

While I’ve followed the story about Mark Zuckerberg dissing the iPhone, it wasn’t really of much interest to me–or to you.

Until today.

For those of you unaware, the Facebook CEO posted the following to his Facebook page:

For a CEO with a high profile such as Zuckerberg, that probably wasn’t the smartest of things to do. After all, journalists didn’t just write about Mark Zuckerberg making the claim, no, they wrote about the Facebook CEO dissing Apple.

Now, what’s the Radically Transparent way to nip this in the bud? Make an apology on Facebook? Stage a coffee shop group hug with Steve Jobs? Be seen showing off your iPhone to your friends in a trendy LA nightclub? Hmm, all not bad.

Certainly the best way to nip this in the bud is not this approach:

Yep, Zuckerberg thought he could make this controversy vanish by simply deleting his post. Oh, if it were that simple. Not only is this not the equivalent of the flashing Men-In-Black pen–we won’t all simply forget it happened–but it keeps the story going. Why did he delete it? Did Apple pressure him? Blah, blah blah.

Online reputation management tip #137: Deleting a post only ever works, if you have an explanation or apology to go along with it!

So remember, just like elephants, the web never forgets.

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Twitter Announces Location Based Tweet Tags

Twitter is officially in the geo-location game. Yesterday it announced the roll out of its Twitter tweet tagging service which will give the location of where you are tweeting from to those interested in knowing those things about you. The Twitter blog describes it in the context of the World Cup horn blowing soccer matches.

If you’re like everyone at the Twitter office, you’re going crazy about the World Cup. When turning to Twitter to keep up with the current game, it helps to know where a Tweet is coming from—is that person watching the game on TV or is he actually in the stadium? To help answer that question, we’re excited to announce Twitter Places on twitter.com and mobile.twitter.com. Starting today, you can tag Tweets with specific places, including all World Cup stadiums in South Africa, and create new Twitter Places. You can also click a Twitter Place within a Tweet to see recent Tweets from a particular location. Try it out during the next match—you will be able to see Tweets coming from the stadium.

Here is a picture of what these location updates will look like.

Other features include Foursquare and Gowalla integration, API functionality for the service and browser capabilities that include Safari, IE, Firefox and Chrome. The service will be available in 65 countries over the next week or so and is being developed for Twitter apps for the iPhone, Android devices and the Blackberry.

If only the Twitter service could stay up long enough for this to be truly useful …….

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