Saturday, December 4, 2010

5 Chrome Extensions That Work Beautifully in RockMelt

RockMelt right sidebar.If you're not familiar with RockMelt, it's a a web browser that focuses on social sharing, Facebook chat and RSS feeds. It's built on Chromium, so it has the speed of Google Chrome along with most of the design. While some of Chrome's extensions do not quite work properly on RockMelt, there are others that work beautifully. I know some people who decided not to use RockMelt because it's lack of compatibility with extensions, but with new updates happening every week RockMelt is quickly improving and worth using.

I actually prefer the way RockMelts handles extensions over Google Chrome's method. While Chrome puts extension icons beside the search bar and does not give you the ability to remove icons or move them around, RockMelt does allowing rearranging and removal of icons. Also, RockMelts places their icons in right sidebar, so your search bar and address bar do not have to suffer (get smaller and smaller) with each new addition of an extension.

By the way, the right sidebar is also where RSS feeds and your Facebook and Twitter timelines are placed (as you can see from the image to the right). So now that you're more familiar with RockMelt, here are 5 extensions that you're sure to enjoy.

FeedSquares

This is one of my favorite extensions in Chrome, so I'm glad it also works in RockMelt. Basically, FeedSquares makes Google reader more enjoyable and makes your feeds pretty to look at. RSS items are presented as squares on a wall and then you can click on one to open in the story in the center of the screen over your wall. (link)

FeedSquares extension in RockMelt.

Gmail Checker Plus

If you're someone that keeps a browser tab open with Gmail 24/7 (like me) then this extension will come in handy! Within the preview window you can mark messages as read, delete messages, mark messages as spam, archive items and more. Desktop notifications are also available. (link)

Google Mail Checker Plus in RockMelt browser.

Diigo

I love being able to bookmark, highlight and add notes anywhere on the web with Diigo. This little extension really comes in handy when reading articles. You can highlight the things that really interest you and save them to your Diigo library. The web highlighter toolbar can be moved around anywhere on the page as well. (link)

Diigo extension in RockMelt.

TooManyTabs

"A must-have extension that manages your tabs, reduces your tab overflow, and saves your sanity." TooManyTabs allows you to "suspend" tabs in order to save memory and clear out your browser tabs. There are also other features like tab sorting and searching. It's nice to be able to put the tabs you're not using on hold until later. (link)

TooManyTabs extension in RockMelt.

Clip to Evernote

As you probably already know, with Evernote you can save full pages and clip content and then save them to your Evernote notebook(s). It also allows you to enable a feature where you can search through your Evernote notebook(s) whenever you search Google; the results will show at the top of your Google results. (link)

Evernote extension in RockMelt.

FYI: If you're wondering how to manage your extensions (RockMelt does not make it readily available), you'll need to go to chrome://extensions/ in your browser. Also remember that you can drag and drop icons or right click to totally remove them from the sidebar!

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Cup of Joe: Are You Marketing For Sh*ts and Giggles?

Ben the BodyguardRecently a new site launched that has had a lot of folks talking on social media. The designers are using an innovative scrolling design with high quality illustrations to entertain and sell their brand. Ben the Bodyguard is a soon to be released app on the iPhone and iPad that protects your phone from theft and your boss from reading about your former workplace…I think….Or is it the photos on the phone from thieves? Where does the iPad play into all this???

Oh, to be honest I am actually pretty confused about exactly what or how this new product works. But for the 20 seconds it took me to look over their beautiful site, that didn’t matter. Will I buy their product? No, I mean I don’t understand it!

In marketing we  often hear folks say, “people want to be entertained”, which is true. But it’s also true that if you are doing nothing but entertaining your audiance without communicating your brand’s message then you are pretty much doing it all for sh*ts and giggles! And if that’s all you are interested in, more power to ya!

So the real question is, when do you entertain and when do you inform? Here’s a tip: Education is needed when you are innovating.

For example, when our fearless leader Andy Beal launched Trackur in Febuary 2008, he needed to not only sell his new tool, but also sell the concept of Online Reputation Management as well. Therefore a month later he published the first and only book on the topic! Here, Andy, knew that at the time ORM was so innovative that he needed a vehicle to communicate the underlying concept. Now, as a result we have an extremely competitive ORM consulting and tool marketplace because of Andy’s work.

Other products that aren’t that innovative can be more entertaining without the need to educate. Take for example Old Spice. Here we see a strictly entertainment-driven campaign. Education wasn’t needed because let’s face it, hopefully, everyone knows what deodorant is.

Talented marketers are able to mix both entertainment and education to create campaigns that engage their audiance in ways that stimulate their minds and their funny bone!

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Gowalla Upgrade Adds Foursquare and Facebook

Location-based check-in services aren’t as big as they appear to be from the hype, but still, companies are clamoring to take over the space. Foursquare has been the high-profile leader for awhile but there are folks that prefer Gowalla’s interface and then there are those who don’t leave Facebook for anything. That’s why Gowalla has decided to run with the old adage, “if you can’t beat them, join them.”

Gowalla’s latest update allows the user to see the check-in updates of their friends, even if they’re using rivals Foursquare, Facebook, even Twitter and Tumblr.

Josh Williams, CEO of Gowalla had this to say about the decision:

“Increasingly people have friends on Facebook and Places, and they want to keep up with Deals and the things that are going on there. There’s really no reason why you shouldn’t be able to have your cake and eat it, too. (We were) like, let’s let them connect with their friends on other services as well, and create a hub for all that.”

Gowalla also upgraded their system to make checking in easier with a quick tap system that auto fills much of the needed info. Other new features include the ability to easily see location “highlights” from other Gowalla users and “tips” from Foursquare users. Other new features include the ability to bookmark places you want to return to or visit in the future and a notes program that allows you to leave a note for a specific person the next time they check-in at that location.

“Frank, don’t order the chicken salad if Henry is working. Trust me.”

I don’t know if the folks at Foursquare will be unhappy or indifferent about this piggybacking move by their competitor but for consumers it’s a great answer to an ever increasing problem. With so many different kinds of social sites and activities, finding ways to combine and filter the streams is always top on the list.

What do you think of Gowalla’s move to include Foursquare. Good business or  desperate attempt to stay afloat?

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Social Editors and Super Nodes - An Appreciation of RSS

RSS comments.pngYesterday I posted what was pretty much an offhand question - Is RSS Dead? I had been working on the FM Signal, a roundup of the day's news I post over at the FM Blog. A big part of editing that daily roundup is spent staring into my RSS reader, which culls about 100 or so feeds for me.

I realized I've been staring into an RSS reader for the better part of a decade now, and I recalled the various posts I'd recently seen (yes, via my RSS reader) about the death of RSS. Like this one, and this one, and even this one, from way back in 2006. All claimed RSS was over, and, for the most part, that Twitter killed it.

I wondered to myself - am I a dinosaur? I looked at Searchblog's RSS counter, which has been steadily growing month after month, and realized it was well over 200,000 (yesterday it added 4K folks, from 207K to 211K). Are those folks all zombies or spam robots? I mean, why is it growing? Is the RSS-reading audience really out there?

So I asked. And man, did my RSS readers respond. More than 100 comments in less than a day - the second most I've ever gotten in that period of time, I think. And that's from RSS readers - so they had to click out of their comfy reader environment, come over to the boring HTML web version of my site, pass the captcha/spam test, put in their email, and then write a comment. In short, they had to jump through a lot of hoops to let me know they were there. Hell, Scoble - a "super node" if ever there was one - even chimed in.

I've concluded that each comment someone takes the time to leave serves as a proxy for 100 or so folks who probably echo that sentiment, but don't take the time to leave a missive. It's my rough guess, but I think it's in the ballpark, based on years of watching traffic flows and comment levels on my posts. So 100 comments in 24 hours equates to a major response on this small little site, and it's worth contemplating the feedback.

One comment that stood out for me came from Ged Carroll, who wrote:

Many people are happy to graze Twitter, but the 'super nodes' that are the 'social editors' need a much more robust way to get content: RSS. If you like RSS is the weapon of choice for the content apex predator, rather than the content herbivores.

A "content apex predator"! Interesting use of metaphor - but I think Ged is onto something here. At Federated, we've made a business of aligning ourselves with content creators who have proved themselves capable of convening an engaged and influential audience. That's the heart of publishing - creating a community of readers/viewers/users who like what you have to say or the service you offer.

And while more and more folks are creating content of value on the web, that doesn't mean they are all "publishers" in the sense of being professionals who make their living that way. Ged's comment made me think of Gladwell's "connectors" - there certainly is a class of folks on the web who derive and create value by processing, digesting, considering and publishing content, and not all of them are professionals in media (in fact, most of them aren't).

In my post I posited that perhaps RSS was receding into a "Betamax" phase, where only "professionals" in my industry (media) would be users of it. I think I got that wrong, at least in spirit. There is most definitely an RSS cohort of sorts, but it's not one of "media professionals." Instead, I think "social editors" or "super nodes" is more spot on. These are the folks who feel compelled to consume a lot of ideas (mainly through the written word), process those ideas, and then create value by responding or annotating those ideas. They derive social status and value by doing so - we reward people who provide these services with out attention and appreciation. They have more Twitter followers than the average bear. They probably have a blog (like Ged does). And they're most likely the same folks who are driving the phenomenal growth of Tumblr.

Social editors who convene the largest audiences can actually go into business doing what they love - that's the premise of FM's initial business model.

But there orders of magnitude more folks who do this well, but may not want to do it full time as a business, or who are content with the influence of an audience in the hundreds or thousands, as opposed to hundreds of thousands or millions, like many FM sites.

I'm learning a lot about this cohort via FM's recent acquisition of BigTent and Foodbuzz - both of these businesses have successfully created platforms where influential social editors thrive.

RSS is most certainly not dead, but as many commentators noted, it may evolve quite a bit in the coming years. It has so much going for it - it's asynchronous, it's flexible, it's entirely subjective (in that you pick your feeds yourself, as opposed to how Facebook works), it allows for robust UIs to be built around it. It's a fundamentally "Independent Web" technology.

But RSS also has major problems, in particular, there's not a native monetization signal that goes with it. Yesterday's post proves I have a lot of active RSS readers, but I don't have a way to engage them with intelligent marketing (save running Pheedo or Adsense, which isn't exactly what I'd call a high-end solution). I, like many others, pretty much gave up on RSS as a brand marketing vehicle a couple of years back. There was no way to "prove" folks were actually paying attention, and without that proof, marketers will only buy on the come - that's why you see so many direct response ads running in RSS feeds.

It does seem that no one is really developing "for" RSS anymore.

Except, I am. At FM we use RSS in various robust fashions to pipe content from our network of hundreds (now thousands) of talented "social editors" into multitudes of marketing and content programs. (Check out FoodPress for just one example). We've even developed a product we call "superfeeds" that allows us to extend what is possible with RSS. In short, we'd be lost without RSS, and from the comments on my post, it seems a lot of other folks would be too, and in particular, folks who perform the critical role of "super node" or "social editor."

So long live the social editor, and long live RSS. Perhaps it's time to take another look at how we might find an appropriate monetization signal for the medium. I'm pretty sure that marketers would find conversing with couple hundred thousand "super nodes" valuable - if only we could figure a way to make that value work for all involved.

Hmmmm.....

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Friday, December 3, 2010

Footfeed – One Site for All Your Check-ins

Footfeed - One site for all your check-ins.If you're like me, you probably have at least 2-3 geolocation service apps, like Brightkite, Foursquare or Gowalla, on your smartphone. It can be quite time consuming when it comes to using all of them when out and about. My husband always laughs at me because I have to take 5-6 minutes just to check-in at each one.

Like Checkin Mania, a site I covered earlier this year, Footfeed is another site that aims to make your life easier when it comes to sharing your location on the web. Footfeed lets you check into all of your services at once, as well as earn multiple rewards (points, badges, mayorship, etc). "Footfeed integrates APIs from Brightkite, Foursquare, Gowalla, Facebook, Twitter, Google Latitude and soon Whrrl."

Getting Started

After creating and verifying your account, it's time to start connecting your geolocation accounts. When registering, you can choose to connect your Facebook account during that initial step, or wait until now. Adding each account is painless, and best of all you don't have to supply any of your login credentials. You're directed to each site (Foursquare, Brightkite, Gowalla, etc) in order to grant Footfeed permission to access these accounts.

View Your Timeline

Once you're done connecting your geolocation accounts, Footfeed imports all of your friends, check-ins and data from each site. You're then directed to a combined timeline that can be sorted by service. Clicking on a username will take you to that person's profile on the original service, while clicking on their location will take you to a location page within Footfeed.

Footfeed combined timeline.

Location Page

Here you can see information about a specific location that a user has checked into. Of course there is a map of the location - as expected. You can see how many times you have checked into that location, how many people have visited the page and how many people (total) have checked into that location. There is also a combined timeline showing who has checked in that location and via which site. The timeline can be sorted by service just like your own account timeline.

Footfeed location page.

Feeds & Stats

Now back to your account page; the left sidebar has information about you such as your latest check-in, number of check-ins via each service, number of badges, number of photos shared, number of notes posted, etc. Clicking on the "All Activity History" link will show a timeline with just all of your check-ins. So if you're curious about your past whereabouts, this is a great place to feed your curiosity.

Auto Posting

You may also want to click on your name in the upper right corner of the page to go to your settings. Here you choose which services to have Footfeed automatically post to when you check-in. By default, each site is set to not post. You will probably want to enable most if not all of them, so that your sites will be updated whenever you check-in via the Footfeed app.

You can also choose whether or not to have your services post to Facebook. Since you probably already have Facebook connected directly to each individual service, it's probably not a good idea to enable this. Of course, the choice is yours - just be aware that double posting may occur.

Footfeed iPhone/iPod Touch app.

Mobile App

It's seems that Footfeed only has an iPhone/iPod Touch app at the moment. I'm surprised that they don't at least have a mobile website. This could be a huge mistake for them, since more people are now using other smartphones more than the iPhone.

I did try the app on my iPod Touch and it seems pretty decent - it's also free, which is always a plus. Not only can you check-in within seconds, but you can also keep up with your friends and see where they are checking in.

What I really do like about Footfeed is the fact that now I don't have to open up each geolocation app each time I want to check-in, and my husband can no longer laugh at me! This is definitely a huge convenience.

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Facebook Looking to Beef Up Washington Presence

Just the title of the post alone should be enough to know that Facebook realizes that privacy will be the biggest issue that could get in the way of its continued success. What better way to manage this kind of concern than to hire people who can con, errrr, convince lawmakers and legislators that Facebook should get a pass on these concerns. Off to Washington DC!

You can’t blame them since this is how Washington operates. The highest bidder gets the legislation in most cases so it only makes sense to play the game as well. If you think I am being cynical here then you just need to wake up and smell the coffee. Washington works on money and salesmanship at the end of the day. I am not saying it’s right and, in fact, I hate that it is the way of the Beltway but it just is.

Bloomberg reports on Facebook’s moves to sure up this area.

Facebook Inc. is expanding its Washington office and consulting with privacy advocates as lawmakers question how well the world’s largest social- networking site protects the personal information of users.

The company is looking for a public-policy expert and a deputy press spokesman, following the June hiring of Marne Levine to head its Washington office. Levine is a former top aide to Larry Summers, director of President Barack Obama’s National Economic Council. The new hires would bring Facebook’s Washington team to eight, up from zero three years ago.

Facebook has an incredibly bright future but the talk is that privacy could be the think that could put a few clouds on the horizon.

“A lot of people think Facebook could become bigger than Google, but privacy could be the real Achilles heel for this company,” said Sunil Gupta, a professor at Harvard Business School whose research areas include new media. “Privacy will be a huge issue, both in Washington and overseas.”

This information comes at an interesting time as the FTC is calling for a “do-not-track” option for Internet users. That sounds nice but can it be enforced? That’s a discussion for another place.

What could hurt Facebook in these efforts is quite simply their history with privacy. Their “Oops! We didn’t mean it!” approach to privacy where they do what they want and then see just how big of a backlash it creates could hurt them. Of course, it doesn’t help that their founder, who is suddenly getting praise for being more polished, has always seemed a bit disingenuous when it comes to people, privacy and his company’s success.

“Facebook is a ticking privacy time bomb, no matter how much they spend in lobbying,” saidJeffrey Chester, executive director of the Center for Digital Democracy in Washington, which has urged the FTC to address privacy issues at Facebook and other online marketers.

The article addresses the interesting aspect that Facebook has become a premiere tool for politicians in their attempts to stay connected with their constituencies as well as attack their enemies. Isn’t Washington grand?

I suspect with quotes like the following, Facebook has created some opposition in the nation’s capital that will require either a deeper reach into the wallet or just doing something differently just so it can continue to grow.

The co-chairmen of the House Privacy Caucus, Texas Republican Joe Barton and Massachusetts Democrat Edward Markey, sent a letter to Facebook Chief Executive Officer Mark Zuckerberg on Oct. 18 questioning the company’s privacy safeguards. Facebook’s response, a 13-page letter dated Oct. 29, explained that the sharing of user IDs is part of the way Internet browsers work and that it is developing technical solutions to further protect its users.

The response didn’t satisfy Barton, who is seeking to become chairman of the Energy and Commerce Committee in the new Republican-controlled House.

“It seems like not a month goes by without the discovery of a data breach of one kind or another,” Barton said in an e- mail. “My committee and its subcommittees are going to take a hard look at the reliability of Internet privacy policies.”

To be fair, it’s not like Facebook is the only player from the Internet community in Washington. In fact, it is far from the largest either.

Facebook’s Washington contingent is still dwarfed by Google, which has about 40 people in its Washington office, including 10 registered lobbyists.

Facebook spent $221,390 on lobbying activities in the first nine months of this year compared with $169,700 in the same period last year, according to federal disclosure reports. Google reported spending $3.92 million in the first nine months of this year. Facebook hasn’t registered a political action committee, while Google’s PAC gave $208,000 to federal candidates in the past two years.

So the game will continue and the money will go to places that sound nice but after that who knows who really benefits. As a result, one always has to wonder whether the eventual policy that shapes how the American public’s online privacy is ‘managed’ is really about what is best for the people, for politics or for politicians.

What’s your take on Facebook’s increasing Washington DC presence? Business as usual?

Have a nice weekend.

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Setting the Hook: Fishing for New Readers with Social Media Lures

This guest post is by Ben Harack of the Vision of Earth project.

Regarding readers as fish, and bloggers as fisherman, might seem strange. Bear with me as I show you part of why I like the idea of blogging as being similar to fishing.

Those of you who are familiar with fishing know that getting the fish to bite the lure is only the first step of the process. A good yank from your end is often advisable in order to “set the hook”, ensuring that the fish will be less likely to escape.

A new reader to your page doesn’t have the hook set yet, in fact, they might not have bit at all. They might just be moving closer, perhaps to sniff the lure.

Modern media speed and information overload has caused readers to be more cautious with the way they spend their time reading or browsing. The fish might just swim in a bit closer to see if the lure looks tasty. If the lure looks dead or unappetizing the fish will likely swim on to find something more interesting.

Lure readers in

One of the major topics on ProBlogger lately has been social media. While search engines have been very important in the development of the Internet, social media has led a revolution in how we interact with content.

I feel that the onslaught of social media has exacerbated the short attention spans of Internet readers. Social media information tends to come in small bites. I feel that this evidenced by the naturally short nature of Facebook statuses, tweets, and news headlines on Digg, Reddit, and others.

How is it best to lure people in with social media? This website is absolutely full of tips on this subject. To capture the power of social media, I can honestly recommend reading about:

In a recent post about the small size of tweets, Darren raised the idea of a possible swing towards long-form content. From his post, and my own experience in the area, I have concluded that social media tends to facilitate the creation of connectivity, conversation, and community around content of value.

For bloggers, the hub of our content tends to be our blogs and websites. Social media can be regarded to some extent as the cloud of human interaction around a website. Darren illustrates this well in his post Home Bases and Outposts – How I use Social Media in My Blogging.

It is important to note that social media is not just another outlet for your standard content. If you only use it to link directly back to your blog, you are missing out on most of its potential. Social media is primarily a conversation created around you and by you. Without your interaction, conversations will still happen, but they will progress without you being involved. A megaphone isn’t a good conversation partner. To create a strong following, you need to connect with the people who are interested in what you do.

In the world of social media, quality of communication is key. Being restricted to about 30 words per unit of communication means you have to make each one count. With practice and care, it is possible to show that brevity does not preclude quality. It is possible to convey great meaning with even a single tweet.

We live in the age of the sound bite, the slogan, and the catch-phrase. In order to tame the beast of social media, we need to master its language.

Set the hook

You can’t force people to read what is on your page, but you can certainly encourage them. You can’t force them to come back, but you can provide some good reasons why they might choose to.

The specific techniques that I try to use are:

These tools cater to the tendencies of Internet readers. The intent is to grab their attention so that they will actually consume your content more fully rather than scanning it.

It is hard to set a dull hook. Sharpen your hook by making your website easier to navigate. Highlight your social media connections, and provide clearly visible ways for people to subscribe to your content or newsletter. Provide interactive elements such as contests and polls to generate additional interest.

I experimented recently with the creation of my own blog carnival called the Renewable Energy Review. Unfortunately as I found out, there is extremely little in the way of quality writing being pushed around the blogosphere on this topic. Our standards at Vision of Earth are high enough that only one article submitted thus far merited a link from us. This might sound harsh, but we have established standards of editing and fact-checking that are not matched outside of professional periodicals.

So what did I do? My team and I simply transitioned into creating a high-quality periodical of our own. Even with the publication so early in its life, we have noticed that it has already begun to draw some substantial interest. As a fledgling volunteer project/blog, we have been happy with the results.

More commonly, bloggers will write a series of posts on a topic to generate interest and subscribers. When people like what you write, and know that you will have more of it soon, they have an incentive to come back. All of the techniques for setting the hook eventually depend on you having content that is of value to readers to such an extent that they will come back again to experience more of it.

Eat your readers

Analogy taken too far? I think not!

Your readers consume your content, but you are the one who is attempting to make a living off them. If you are a Professional Blogger, the number and quality of your relationships with your readers are what literally put the food on your table.

Try to understand your readers and cultivate respect for them. Understand, because you may be fishing with the wrong lures or in the wrong part of the lake. Respect, because a genuine conversation requires some degree of shared positive regard.

Ben Harack is the leader of the Vision of Earth project, which attempts to study the key challenges facing society today. They publish on topics as wide-ranging as nuclear energy, ending poverty, and deliberate social change.

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Thursday, December 2, 2010

The future of advertising is here, and it’s 140 characters long

Twitter has long been the social platform with both millions of dedicated users, alongside tens of millions who can’t quite figure out what the fuss is all about, and until very recently lacking any visible business model. However we could be on the cusp of the biggest change coming to the platform in its four years. This began with the launch of promoted tweets earlier this year, which let marketers pay to get a tweeted message in front of a wider audience. Promoted trends and accounts have since followed, expanding the possibilities for a brand to build a Twitter following.

A site redesign, rolled out slowly this past fall, opens the door wide. Most Twitter users on the web are now accessing the service through this shiny new interface - when not using a smartphone or other popular dashboards such as Tweetdeck. This new UI has one standout feature: the entire right side is ultimately a vehicle to deliver additional content; already coming complete with a dashboard of followers and trends, as well as the ability to integrate pictures and video.

As advertisers dip their toes in this river of promoted tweets, they will gain access to valuable user data including feedback such as how many people click on links, re-use hashtags, retweet a post, or follow (and yes, unfollow) the tweeter. While the Twitter reporting dashboard is still basic, this kind of digital trail will bring valuable insights as to which promoted content really works with Twitter’s 190 million visitors per month (a user number quoted by new CEO Dick Costolo while still operating as COO, earlier this year).

This all sounds promising, yet many brands are still likely hesitant due to Twitter’s lack of ROI for these promoted services. Combined with the prospect of stumping up a hefty price for the mere 24 hour lifecycle of a promoted tweet, and Twitter’s lack of concrete plans on how it will sell that new right-hand panel, means this is still a service that will be harder to justify when budget spend is being carved out.

Don’t count your chickens

Let’s not forget Twitter was the platform that literally put the chicken before the egg when it built its application programming interface (API) - the interface implemented by a software program that enables it to interact with other software - before the platform itself. The team cleverly exposed all the API data that was crucial to the service to developers before Twitter was even launched. This was a far cry from the industry norm of releasing limited API - often seen as a platform’s secret sauce - once it has been established.

This move was clever because it created a large, diverse ecosystem of software applications built around the Twitter platform. Everyday functionality such as Twitter search came from the extended Twitter developer ecosystem rather than the Twitter team themselves. Through removing the burden of coming up with all the ideas, Twitter accelerated the levels of innovation around itself tenfold.

So what’s not to say this will not happen again, as Twitter works in partnership with brands carefully as it finds its feet in this brave new advertising-based world? Twitter is benefitting from the combined expertise of its early adopter advertising partners, remaining coy about the exact details of collaborations with market leaders including Coca Cola and Starbucks. Yet what is likely is that we will see the development of new promoted content-based Twitter ads and services, created in conjunction with forward thinking brands and their creative teams and partners.

Twitter’s history of cooperative product development over its four years (which in bird years must be a lifetime) would serve to support yet another shrewd move in carving out a new advertising medium, 140 characters at a time.

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FTC Online Privacy Report Endorses Do Not Track

The FTC issued a report today that outlines their plan to deal with privacy issues on the internet. Even though online advertisers are working on a self-policing program,it looks like the federal government is going to have their say and their say trumps anything from the private sector.

The report states that industry efforts have been “too slow, and up to now have failed to provide adequate and meaningful protection.” The FTC says that current privacy policies, which are long and full of legalize, are confusing to consumers if they can find the policy and they take the time to read it. The report wants to shift the responsibility away from the consumer and on to the advertisers. They call it “privacy by design,” suggesting that companies build “privacy protections into their everyday business practices.”

The biggest issue in the report is the idea of forcing a “Do Not Track” setting that would leave it up to the consumer to decide how much data they give away on a case by case bases. They recommend a cookie-like setting on each person’s browser that denotes whether they are okay with tracking and targeted ads or not.

The FTC does understand that there are occasions where consent isn’t necessary. Says the report:

“It is reasonable for companies to engage in certain practices – namely, product and service fulfillment, internal operations such as improving services offered, fraud prevention, legal compliance, and first-party marketing. By clarifying those practices for which consumer consent is unnecessary, companies will be able to streamline their communications with consumers, reducing the burden and confusion on consumers and businesses alike.”

The FTC takes privacy issues seriously and FTC Chairman Jon Leibowitz made it clear that they “will take action against companies that cross the line with consumer data and violate consumers’ privacy – especially when children and teens are involved.”

The main buzz word here is “transparency.” The FTC wants to make sure that consumers understand their right to privacy and that they’re given simple instructions for how to exercise those rights.  Sounds reasonable, but will it be enough to derail the practice of targeted ads or is it unlikely that many consumers will take advantage of the Do Not Track option out of pure indifference?

Public comments on the report will be accepted until January 31, 2011. To file a public comment electronically, you may click here and follow the instructions.

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Wednesday, December 1, 2010

Personal Or Business Social Media Accounts: Which Is Best for You?

This post is by Clare Lancaster, of WomenInBusiness.com.au.

One of the first decisions you’ll need to make when you start using social media and participating in social networking is to choose your username.

It might seem like a simple question, but the username you decide on will be closely linked to your branding, how people perceive you, and your brand’s future worth.

Your final decision will depend on the answers you give to the following questions:

  • Do you blog for fun or profit?
  • Is your blog a hobby or a business?
  • Are you building a personal brand or a business brand?

I’m sure you’re wondering which is best for your business.

The right answer may not be what you think

There is no one-size-fits-all approach, and there are benefits and disadvantages to both personal and business branding within the social media space.

I chose to register my primary social media accounts (Facebook and Twitter) under my personal name.

I wanted to establish myself personally in my industry and niche, and position myself as the owner of a portfolio of online businesses.  I didn’t want to tie my name to one business alone. My reputation is of the utmost importance to me—it’s my trust currency, and I want to leverage each of my business actions as much as possible.

What should you do?

I’ve launched three businesses using my personal brand. However, I’ve recently separated my womeninbusiness.com.au brand from my personal brand. One of the reasons I did this was so I could present extra value to potential advertisers by offering a more targeted social media audience. I was also conscious of my (eventual) exit plan.

My answer to the personal vs. business social media accounts question was to register—and maintain—both. I built my reputation on my personal account and created a new account for my blog once I had an audience that warranted the separation.

Of course, I have thousands more social media connections on my established personal brand account than I do on my business account, but like I said, I’m fond of leveraging my actions.

Next week, I’ll tell you about the best ways I’ve found to attract an audience to new social media accounts. In the meantime, let us know how you have handled the personal vs. business brand question in your social media accounts.

Clare Lancaster offers blog reviews to help improve the business performance of your blog. She is passionate about helping people make their own path in work and life and can be found on Twitter most days (@clarelancaster).

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Facebook Drops Contest Pre-Approval, Hooray Says SMBs

Contests, giveaways, sweepstakes, promotions — what ever you call them, offering consumers a chance at a prize has always been an excellent way for small business to acquire email addresses and drive traffic to their sites. But not on Facebook. Up until now, Facebook insisted on pre-approving all on-site promos and restricted access to only those spending more than $10,000 on advertising.

Facebook said this was necessary to protect themselves in case of a law suit but apparently they are no longer afraid because the restriction is about to be lifted.

According to Inside Facebook, the social media site is removing the pre-approval and financial commitment, thereby opening up the contest option to anyone running a fan page.

This is huge news. Yes, there are other restrictions, but nothing out of line. Mostly they’re legal issues regarding age, alcohol, tobacco, gambling and gasoline (?) and that you must make it clear that Facebook isn’t involved.

They also don’t allow contests that require people to post status updates, contests where you’re entered just by becoming a fan and oddly, you can’t notify the winner through Facebook. Not sure what’s the point of that, but it’s not a deal breaker by any means.

You can see the current guidelines here. They aren’t expected to change much except for the removal of the pre-approval section but the new guidelines, which appear to already be in effect, should show up shortly.

I love giveaways. I enter several a day and I run several a month to help drive traffic to my sites. I’m excited to see how many people take advantage of this change in terms because more Facebook contests, means more ways for me to win!

Will you be running a contest on your Facebook page?

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Cyber Monday Sales Resulted in Smart Spending

Yesterday, while shoppers were clogging the internet with holiday transaction, reporters at CNN were waxing on about how Cyber Monday is a myth. More to the point, they said it was a marketing ploy (gasp!) and is erroneously labeled “the biggest online shopping day of the year.”

It might not turn out to be the biggest day, but retailers aren’t complaining this morning after seeing a 19.4% increase over last year. The numbers come from Coremetrics, an IBM Company’s third annual Cyber Monday Benchmark Report and here’s how it adds up.

Cyber Monday 2010 Compared to Black Friday 2010

  • Consumer Spending Increases: Online sales were up 31.1 percent, with consumers pushing the average order value (AOV) up from $190.80 to $194.89 for an increase of 2.1 percent.
  • Luxury Goods Continue Comeback: Jewelry retailers reported a significant jump of 60.3 percent in sales.
  • Social Shopping: The growing trend of consumers using their networks on social sites for information about deals and inventory levels continued on Cyber Monday. While the percentage of visitors arriving from social network sites is fairly small relative to all online visitors—nearly 1 percent—it is gaining momentum, with Facebook dominating the space.
  • Mobile Shopping: Consumers continue to use mobile as a shopping tool. On Cyber Monday, 3.9percent of people visited a retailer’s site using a mobile device.

Cyber Monday 2010 Compared to Cyber Monday 2009 (year/year):

  • Consumer Spending Increases: Online sales were up 19.4 percent, with consumers pushing the average order value (AOV) up from $180.03 to $194.89 for an increase of 8.3 percent.
  • Luxury Goods Report Big Gains: Affluent shoppers opened their wallets wide, driving sales of luxury goods up 24.3 percent over 2009.
  • Shopping Peaks at 9:00 am PST/Noon EST: Consumers flocked online, with shopping momentum hitting its peak at 9:00 am PST/noon EST. But consumer shopping maintained stronger momentum throughout the day than on Cyber Monday 2009.

The consumer may have been generous this year, but so were the retailers, offering not only deep discounts but free shipping on all purchases and that added up to big savings.

Not only was spending up, but Google says there was a sharp increase in holiday deal related search terms. Phrases such as “Cyber Monday deals” trended earlier than usual and “Cyber Monday 2010″ was the second fastest moving search term yesterday.

Google also reports a dramatic rise in online meets offline search terms such as “Black Friday store hours” and “printable coupons.”

This year’s Cyber Monday deals truly were exceptional which makes me wonder if, in spite of the 19.4% increase in spending, did the average retailer actually turn much of a profit? Even though I was already done my holiday shopping (yes, really), I couldn’t resist a late deal offered by Warner Archives that cut 50% off the price if I bought five DVDs and they threw in free shipping. Like a good holiday shopper, I bought five even though I only was interested in three. Can’t turn down a deal like that, can I?

How was your Cyber Monday experience?

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Clickbooth Launches CPC Network – Clickbooth CPC


When I was in Vegas, I met up with Clickbooth's old social media manager, Eric. One of the things that I was really excited to hear was that Clickbooth would be launching a new CPC network called, Clickbooth CPC, soon that focused on getting traffic from the top 1000 websites.

Epic. Sounds like money to me. Just for full disclosure, I have not yet tried their CPC network... but I plan on it.

Stop Fighting Your Traffic Source


*nerd fight*

The reason I am so excited for this is because an AFFILIATE NETWORK is obviously going to understand affiliates and design their system to work for their affiliates as best as they can. No longer are going to have to fight with them like you might have to with other places (cough Google cough).

Will Integraclick live up to their "Integrity" name?


I think the biggest concern affiliates are going to have is clickbooth stealing their campaigns. Just think. You're an affiliate manager looking to make some bucks. You go to your "super duper" affiliate and say... "Hey, here is the campaign... our offer at a good payout... ready, set, go."

One of the things I really appreciated about meeting with Eric is that he was telling me the name Integraclick (Clickbooth's parent company) comes from the word integrity. Apparently they base their business model on integrity because in the end... that's the best way to do business. (Someone correct me if I am wrong)

I really appreciated that. In this industry, things can be very shady... so I highly respect companies that at least say they have integrity.

The only way you can ever find out if it's true is by time. If anything like that does happen, contact me. :D For now though, I am excited to see this new network launch. As always, those who get in early have a huge opportunity to make a ton of money.

Press Release

Check out the official press release here.

Check out Clickbooth CPC now!

[Image source]
[Image Source]
[FYI, this was not a paid post]

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Tuesday, November 30, 2010

On Facebook: Is Random Relevant?

“Spent the morning making prank bird calls. The sparrows are not amused.”

See the numbers in the graphic? Those are the stats on that random Facebook wall post made by Skittles. And that’s not a fluke. Everyday, there’s an equally random and nonsensical post on the candy’s fan page and every post draws a similar number of “likes” and comments. Most companies would be thrilled to see those kinds of social media stats, but do those high numbers equal marketing success? Depends on who you ask.

AdvertisingAge contents that Facebook is going to redefine the term relevant when it comes to online marketing. In traditional terms, relevant means supplying consumers with copy that discusses the features and benefits of the product or service. Skittles taste fruity. Oreo is a quality cookie. This vacuum sucks better than that one. But those kinds of blurbs don’t spark conversation on Facebook and that’s a problem.

Says Adage;

“We’ve long known that inserting brands into social-media channels requires a conversational touch, but many are surprised by just how conversational. . .As it turns out, many people in social networks don’t want to talk about your product, they just want to talk.”

My own very unscientific studies bear this out. A post about improvements to a fashion game I promote ends in dead silence. A post asking how many times our fans have seen the new Harry Potter movie results in a flurry of comments and “likes.”

So why not just talk nonsense all the time like Skittles? Here’s why not. Because no one knows yet whether 1,200 comments translates into sales. How many of the 17,000 Facebook users who “liked” this post actually went out and bought a bag of Skittles or recommended them to a friend? And can you see convincing your boss that writing nothing but random statements on Facebook was doing your job and doing it well?

On the other hand, we often talk about Facebook and Twitter as brand awareness tools. McDonalds doesn’t always show a burger in their commercials. They don’t have to. They just need to put the name in your ear so it comes to mind when it’s time for lunch. If half the Skittles Facebook fans pass on today’s post because they think it’s funny, that’s worth something.

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Medical Monday: Thoughts on the New England Journal of Medicine Perspective on Social Media and Healthcare

Pharma and social mediaThis week the New England Journal of Medicine included a “Perspective” piece on social media and healthcare. The piece, by Drs. Greene and Kesselheim from Harvard Medical School and Brigham and Women’s Hospital, provides the author’s opinions on the use of social media in healthcare and raises three main concerns:

1.       A lack of research around the impact of information shared on the Web

2.       Issues around credibility and disclosure by sources

3.       A need for physicians and consumers to hold FDA and pharmaceutical manufacturers responsible for the information provided via social media

Our perspective, announced when testifying at the FDA hearing last year, is a the concept of the “3 C’s Rule” of accountability for brands and content online.

Similar to the concern the authors provide in their article, our perspective is that brands should be held accountable for content if they created it (such as by including the fair balance and “Med Watch” language the FDA currently mandates in branded DTC communications) or appropriate balance in unbranded materials.  Our rule also suggests being held accountable for content if they collaborated with or compensated the creator in some way (such as by briefing online influencers/bloggers or worked in tandem with a third party spokesperson to develop content that is shared online).

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Celebs Stage a Twitter Walkout for Charity

Alicia Keys and Lady Gaga are staging a Twitter walkout tomorrow and quite a few of their celebrity friends will be joining them. They’re calling it the Digital Life Sacrifice and it’s being held on behalf of Keys’ charity Keep a Child Alive on the occasion of World AIDS Day. (The press release says this is happening Tuesday, but World AIDS Day is Wednesday.)

Tomorrow, Keys, Gaga, Justin Timberlake, Usher, Jennifer Hudson, Ryan Seacrest, Kim and Khloe Kardashian, Elijah Wood, Serena Williams and others will step away from Twitter and Facebook and they’ll stay gone until the charity collects one million in donations. Knowing Lady Gaga fans, this could be a short boycott.

Says Leigh Blake, the president and co-founder of Keep a Child Alive;

“We’re trying to sort of make the remark: Why do we care so much about the death of one celebrity as opposed to millions and millions of people dying in the place that we’re all from?”

The campaign also includes “Last Tweet and Testament” videos which will run over footage of the stars lying in a coffin.

It will be interesting to see how widespread the social media boycott becomes and if it spreads to their fans. According to Blake, “Lady Gaga has more than 7.2 million followers on Twitter, and nearly 24 million fans on Facebook.” Imagine if everyone of them called in “social media sick” tomorrow, and the next day and the next day. Could this boycott be big enough to cause a drop in ad clicks on Twitter and Facebook? Tune in tomorrow and find out.

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Monday, November 29, 2010

Facebook Upgrades Insights for the SMB Crowd

Usually I find myself talking about the deficiencies in available services and information to the SMB crowd. I have grown accustomed to it but it’s not how it should be.

It looks like Facebook is realizing this fact and is doing something about it. Why wouldn’t they since there are so many SMB’s using the service to promote their brands? These SMB’s, while not having the deep pockets of the big boys, can turn into real money for the social networking giant as they learn more about how the people who Like them act on the site. The new look Insights section does just that as ClickZ reports.

Small businesses can now obtain the same Facebook data that the big boys have been analyzing since January. While the Palo Alto, CA-based social site had been offering page analytics only to brands with more than 10,000 likes, all companies are now privy to the same information.

Such data includes the number of impressions each post generates, as well as what percentage of fans either “liked” or otherwise interacted with a post. It also involves monthly active users (MAUs). Page administrators for small businesses will be able to view such information retroactively to June 25, 2010, according to a Facebook blog post on Nov. 23.

Now, if you would like a little Internet entertainment go to the above mentioned Facebook blog post and read the comments. You won’t see mention of just how great this option is but rather the complaints of many Facebook users regarding other services and options that they would like to see or would like to see brought back. It’s interesting reading.

As for SMB’s who see the benefit, the following quote gives the general feeling that most SMB’s have regarding their ability to leverage most any Internet offering as compared to the bigger players.

“If I can see what posts are going to generate the most interest, I am going to keep posting those kinds of messages,” said Jenny Cheifetz, owner of confectionary brand The Sugar Mommy, which has 280 Facebook “likers” and is based in Bedford, NH. “Whatever feedback we can get is great.”

Whatever feedback we can get, huh? Isn’t it interesting that many SMB’s are hungry for this kind of offering but the Facebooks and Googles of the world always seem to finally get around to them in an almost afterthought kind of manner. When they finally understand just how much money they are leaving on the table then these services will court the SMB like never before.

Fortunately, there are plenty of savvy SMB’s out there to know just how disingenuous these efforts will look so they will be able to see through the spin. Unfortunately, there are many, many more SMB’s who are not involved at all and will be at the will of these big players as well.

Oh well. That’s the way the Internet cookie crumbles, at least for the SMB crowd.

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Three Essential Tips to Growing Sales and Service, One Tweet at a Time

This guest post is written by Phil Hollows, the Founder and CEO of FeedBlitz.

Twitter offers small businesses and independent professionals unique opportunities to out-maneuver their larger competitors, by using the social network as a real-time prospecting and customer service system. You can improve your pipeline and grow a stellar support reputation simply by following these three simple tips:

  1. Use Twitter Search to find leads and spot problems in real time.
  2. Know when to tweet and when to hold off.
  3. Use Twitter’s Favorites function to aggregate testimonials.

1. Get vain! Twitter search is real-time market intelligence.

Tweets are, effectively, people shouting from the rooftops, in public, about what they’re doing. Some of their cries will be relevant to you and your business. The trick is to find the signal in the 1,000 Tweets-per-second noise.

What you need is one or more well-tuned Twitter searches, running in a good Twitter client, such as TweetDeck. Once you’re set up, you can quickly identify the people talking about your industry, you, or your competition. I have TweetDeck’s audio alerts set to go off only on the relevant searches; when I hear it chirp I know there’s something I need to pay attention to.

The first essential tip is to start with a so-called “vanity search”—to find people talking about you, your business, and your niche—at http://search.twitter.com.

You’ll probably find there’s too much information with your basic search criteria. To tune the results, go to the advanced page at http://search.twitter.com/advanced to add filters and get more granular. For example, I use a search that excludes the text “http” so that I avoid (re)tweets referencing my own company’s URLs. This narrows down the search to people who are talking about us (which is what we want) instead of people who are simply using the service.

Once the search is tuned, add it to your Twitter client, then rinse and repeat for your competitors and industry terms. You should monitor them the same way.

You’ll quickly discover service and support opportunities from people who need help. You’ll find sales openings when people talk about your industry, the problem you solve, or frustrations with competitors. You’ll find new communities you can join and influence. I guarantee that you’re going to get some surprises and insights long the way!

Working this way, you can solve problems before they become crises, or close the deal before any competitors know there’s even new prospect in the market. You’ll be permanently one step ahead of everyone else.

Tip 1: Twitter search, properly tuned, is free and as timely as you can get it—right when the user is articulating a need you can address.

2. Tweet! Don’t tweet!

Now that you have some hits, it’s the perfect time for you to introduce yourself.

Having found a conversation you want to be part of, you must be sensitive. I recommend sending exactly one tweet, something like: “FYI, saw your Tweet, this might be of interest” (for sales), or “Hi, I’m Phil from FeedBlitz, how can I help?” (for support). No matter what the purpose of your tweet, link to a page or URL that adds value to the conversation.

Examples of great URLs to send include:

  • a feature comparison matrix
  • a relevant ebook, online video or podcast
  • a support page or knowledge base entry
  • a Wikipedia entry on the topic
  • testimonials and recommendations (your LinkedIn profile, perhaps).

Whatever you send, it should be one link, at most two. Your tweet goes directly to the right person at exactly the right time.

Then, stop. No more tweets for you! Anything more than a single tweet with a relevant resource is too much. It’s a very short step from relevant interruption to spam. Don’t do it.

With luck, you’ll get a reply and the conversation will open up. If nothing else you’ll get kudos, and potentially have your tweet retweeted to the user’s followers—that can pay dividends later on.

Occasionally, folks will get angry about your talking to them out of the blue, even though they’re talking in public. In my experience, engaging with someone who takes this perspective is usually a lose-lose situation. Self-righteousness is immune to logic, and you’re better off leaving well alone. As long as you’re following the “One Tweet and Out” rule, just mark it up to experience and move on. It’s hard to do, because the criticism feels very personal, but it’s essential that you don’t talk back.

Tip 2: Tweet only once. Tweet with relevance. Then stop.

3. Use Twitter Favorites as real-time testimonials.

Eventually you should have enough Tweets from customers and fans that it’s worth favoriting them. In Twitter, favorites have their own RSS feed. I don’t really think anyone else is going to subscribe to it, but it’s a fabulous resource to send to your business’s new prospects: a list of real testimonials from real people in 140 characters or less.

To find you Favorites feed, go to your account at twitter.com. Go to your Favorites, and from the RSS options your browser gives you, choose your Favorites feed. Bookmark the feed’s URL. Done!

As an example, here’s my raw Favorites feed, which I use to track customer service praise for my business, and send to sales prospects looking to switch from other systems. Of course, since we’re FeedBlitz, I actually run it through my own service first to make it pretty, change the feed’s title and add social media sharing options. What I send in practice, then, is

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