Showing posts with label deal. Show all posts
Showing posts with label deal. Show all posts

Tuesday, February 22, 2011

Deals, Discounts and Coupons: The Thrill is Gone

It’s President’s Day and you know what that means! Low low prices on mattresses, bedding, jewelry and cars, cars, cars. If George Washington were alive today, he’d be lining up to get a great price on a new Toyota! Honest, says Abe!

Do you remember the days when Washington and Lincoln were respected men of history and not hyperactive, humorous pitch men? Me neither.

But there was a time when people planned for holiday sales because it was the only time of the year you’d get such a great deal. Magazines would publish articles about the best time to buy new sheets or barbeque grills because most of the deep discounts were calendar-based. How does that work now that we get bombarded with great deals every day? From Amazon’s Daily Deals to Groupon’s half price offers, to downloadable and printable coupons for hundreds of products and restaurants, the average person could go broke saving money.

On a daily basis, I get a dozen discount offers in my email box and a few more via Twitter. Even Best Buy now reminds me that I can save if I buy completely unrelated products through the Best Buy rewards program. I love a good deal and I’m known for never paying full price but even I’ve grown weary of the constant stream of deals, discounts and coupons.

The very word “deal,” used to imply that you were getting something special. A reward for shopping at a certain time or for being a loyal customer. Now, when ten mommy bloggers note it on their blog and three people send it to me via Facebook, I don’t feel so special anymore. And can it really be called a discount when the item never actually sells for the full price as is the case with Amazon?

Studies have shown us that people follow brands on Facebook and Twitter in hopes of getting a coupon. Studies also show a huge rise in the number of people using deal sites like Groupon on a regular basis. But at what point will we all begin turning a blind eye on the great deal? How soon before 50% is looked at as hardly worth the effort? It’s 90% off or nothing!

If being different is how a company stands out in a crowd, maybe it’s time someone tried reverse psychology. To honor those men who helped shape our country, we give you the President’s Day Full Price Sale. Nothing discounted, because when it comes to quality and standards, you always get what you pay for.

I’ll bet there are a couple of marketing geniuses out there who could totally make that idea work.

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Friday, January 21, 2011

Google Set to Deal Groupon Some Competition with ‘Offers’

Following yesterday’s headline grabbing news about Eric Schmidt being removed from his CEO post in early April, Google just happened to let the cat out of the bag on a new product designed to give Groupon and LivingSocial a run for their money. The new product is around the daily deal concept and will be called Google offers.

Of course, no one is naïve enough to think that this ‘leak’ was an accident. Even if it was in this day and age no one believes that anything is ever ‘leaked’ anymore but rather given to a publication in exchange for some drama filled presentation of the ‘news’.

This particular exclusive went to Mashable and they report on Google Offers

Google is preparing to launch Google Offers, the search giant’s Groupon competitor, Mashable has learned. We have the documents to prove it.

One of our sources has sent us a confidential fact sheet straight from the Googleplex about the company’s new group buying service. “Google Offers is a new product to help potential customers and clientele find great deals in their area through a daily email,” the fact sheet says.

Google Offers looks and operates much like Groupon or LivingSocial. Users receive an e-mail with a local deal-of-the-day. They then have the opportunity to buy that deal within a specific time limit (we assume 24 hours). Once enough people have made the purchase, the Google Offer is triggered and users get that all-too-familiar $10 for $20 deal for that Indian restaurant you’ve never tried.

From what we can tell, Google Offers will be powered by Google Checkout. It also includes Facebook, Twitter, Google Reader, Google Buzz and e-mail sharing options.

Here’s a look at one of the pages.

Google has been starting to push the idea to the SMB set and it makes sense considering the fact they finally have a human element to talk to the 4 million plus verified Place Page businesses about other offerings from the search giant like Tags and Boost (where available).

What is most interesting is just how truly crowded the daily deal landscape has become in the past few days. The sentence in the Mashable write up from above that now mentions Groupon and LivingSocial in the same breath may not have happened had it not been for the wildly successful Amazon deal from LivingSocial that was obviously designed to jumpstart the competition.

I suspect Google saw this move and decided that it would be a great time to ‘leak’ something about their offering so they could be mentioned in the same breath as the biggest players in an increasingly crowded space.

What this kind of news and competition does to the IPO potential for Groupon remains to be seen. The space has quickly gone from being Groupon’s eminent domain to now having Amazon and Google in their daily deal grill with the same offering (the complaint of many that Groupon was not unique and could be readily cloned) and very deep pockets to put up a serious threat to Groupon’s perceived market dominance. Has all this new found ‘competition’ taken some of the shine off the Groupon apple?

So back to Google. Now the whole Place Page push is coming full circle since it is likely (though not mentioned in the Mashable post) that a verified Place Page will be an important part of this equation as well as integration into the Hotpot recommendation mechanism that has been talked about but not fully promoted just yet.

Google made a ‘statement’ to Mashable yesterday as follows

“Google is communicating with small businesses to enlist their support and participation in a test of a pre-paid offers/vouchers program. This initiative is part of an ongoing effort at Google to make new products, such as the recent Offer Ads beta, that connect businesses with customers in new ways. We do not have more details to share at this time, but will keep you posted.”

The Mashable site also has copies of the sales sheet that is being used to talk to businesses.

So will this be a success for Google? It almost has to be. The search giant cannot afford many more out and out failures in the social realm. It also has a new public face at the ready in Larry Page so things need to be different. Gone is the aloof “I’m so stinkin’ rich from this deal that reality is not an option” approach from Schmidt that was ticking off everyone as of late. Of course, Page is even wealthier but the hope is that because he is co-founder along with Sergey Brin that his take on the business of Google will at least look different and hopefully carry some co-founder passion ala Steve Jobs (although that is admittedly a big stretch).

So what are your thoughts of Goggle being in the daily deal game? Are you interested in checking it out? Do you think they stand a chance in the space or will this ‘offer’ just be another nail in Google’s social marketing coffin?

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Monday, December 6, 2010

Was Groupon’s Rejection of Google the Right Move?

Groupon knock –offs breathed a huge sigh of relief as they category maker in online deals rejected the lavish offer of around $6 billion in total that Google put on the table last week.

According to a Bloomberg article

Groupon Chief Executive Officer Andrew Mason, who started the company in 2008, had concerns about the strategic direction it would take under new management and what could happen to his employees if he sold to Google, according to a person familiar with the matter, who declined to be identified because the discussions were private.

If there was ever a chance to ‘take the money and run’ this one was it. Why? In my opinion, it’s because although Groupon has the lead in the online deal space right now, it is more about being first rather than being better or, more importantly, hard to replicate.

Let’s face it, everyone and their brother is going to put together their own version of a deal ‘section’ for their brand or family of brands. Why would they do it on their own rather than through Groupon? Money. Groupon takes a lot of money from its customers and brands are not likely to give up cash that easily if they can do it themselves.

Of course, you may be thinking that the Groupon mentality is for the SMB. That’s true but there are many questions about the kind of ‘customer’ a Groupon deal attracts AND whether many Groupon offers are from companies who are just desperate to bring anyone through the door. I have had plenty of experiences without Groupon where I have tried out a businesss due to a deal that was offered and quickly found out why they were willing to give away their services: it was because they were not good at their job and they were looking for some quick traffic and cash. Do I really need Groupon to facilitate bringing me more bad businesses to try out?

If Groupon had suddenly received a mountain of cash from Google and they would have access to even more, who knows what might have happened. Right now, though, they are vulnerable despite their success. This whole deal side of the Internet is so new that there is plenty of room for the category’s version of Friendster (the original social media / networking high flyer) to happen as a ‘first to market’ casualty. (Friendster still exists today mostly in Asia but not like everyone including Time magazine thought it would way back when)

You probably already know of several Groupon knock-offs that are designed to be run by the merchant on their site for a flat monthly fee that doesn’t require the merchant to give up half of its revenue for the business it generates through the service. As Groupon works to get away from the “Deal of the Day” mentality with its Store and Feeds features it could get more cluttered and could start to look like any other coupon engine especially if each store is running as many deals as they want. That’s not very original and not an idea that will get $6 billion at any other point in the future.

Of course, I am no venture capitalist and this is just my own opinion as to how this might play out. I am also reminded thought that VC’s make many more bad calls than they do good ones so maybe my guess is as good as theirs?

Do you think that Groupon’s model will survive in the face of so many deal sites coming on board due to a relatively low barrier to entry technologically? Of course, Groupon’s current scale and its sales force can be hard to replicate but these could also be their Achilles’ heel. Many a company has used a hard driving sales force to sell something before the competition gets in but then was spurned by its ‘customers’ because of those very same hard selling tactics.

Jut thinking out loud here but I have to believe that passing on the money from Google at this point in time (just two short years into the business) has a better than 50/50 chance to be a big regret by the Groupon management in the rear view mirror.

As for Google, maybe they need to set up their own deal mechanism and tie their Place Pages together in a neat recommendation and deal offering machine that will give all businesses a low barrier to entry (SMB’s can already offer deals for free on their Place Page listing). Google has something already that few, if any, could replicate: a huge data repository of Place Pages (around 50 million). The trouble with Google is that they are an engineering company and not a marketing company. This could be interesting if they try to go it alone without buying another player but their recent track record doesn’t bode well for this tactic.

What do you think? Did Groupon make the right move by rejecting Google’s offer? Will they dominate the space? Did they miss the gravy train? Would love to get your thoughts in the comments section.

Thanks.

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Thursday, October 28, 2010

Walmart Does Groupon Without Groupon

They say imitation is the sincerest form of flattery, but I’m not sure Groupon felt the love when they saw Walmart’s new marketing plan on Facebook.

They call it the “CrowdSaver,” and guess how it works. When a deal reaches a certain customer threshold, the deal is unlocked and everyone gets to buy in for a discounted price. The only difference between Walmart’s CrowdSaver and Groupon (and it’s a big one) is the upfront money.

When you choose a deal on Groupon, you’re committed to buy provided that the deal hits the threshold. (I’ve always wondered what percentage of deals never hit the mark. . .. ) Walmart isn’t looking for your credit card info or a purchase promise. All you have to do to join the deal on their Facebook page is “like” the deal.

Big deal. With no commitment, sure people are going to click, why not? What is Walmart gaining here?

A headache, if you ask me. Here’s why. The current deal, a Plasma TV for a measly 18% off has reached its 5000 “likes” threshold. The deal is now active — only, it’s not. If you click through on the buy button, you’ll be charged the full price. If you look at the comments, people are doing this and they’re frustrated. You have to read the whole ad to see that the price won’t actually go into effect until “later this week.” Meaning, if you want it, you have to keep hitting Walmart’s Facebook page to check.

From Walmart’s POV, I can see the power here. They’ve created a scenario that appears to be time sensitive and plays into the “part of the group” mentality. For the consumer, this is nothing but smoke and mirrors. The deal isn’t much of a deal at all and the promise of unlocking it when it hits a benchmark is lie. It’s just another TV on sale this weekend at Walmart. But the clever marketing folks have made 5,000 people believe that they made it happen.

Once the novelty wears off, I’m betting CrowdSaver will have a short shelf-life.

What do you think of Walmart’s CrowdSaver program? A clever marketing ploy or a poor imitation of the real thing?

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Tuesday, August 31, 2010

Gap Deal Blitz’s Groupon Servers

Last week, Groupon members got a great deal, $50 worth of clothing at The Gap for only $25. More than 440,000 subscribers took advantage of the deal and they did it so quickly, they temporarily stalled the servers at the popular new deal site.

Part of the reason for the huge influx was that it wasn’t just Groupon members who were clicking. Shortly after the deal was announced, the news spread over thousands of mommy blogs, Twitter accounts and Facebook pages. I came across more than twenty mentions of the deal during my usual travels around the web and it looks like I was one of the rare few who resisted. Still, I’d venture to say that Groupon got a lot of new signups that day.

The site, which is known for delivering hyperlocal deals, got its first big taste of stardom and Groupon President and Chief Operating Officer Rob Solomon is ready for another big bite. In a recent interview with Reuters,Solomon says that he’s not changing the business model. . . completely.

“There’s a lot of room to remain hyper-local, but . . . Gap is a testament to demand for the big guys.”

Unfortunately, the small company may not be ready for the big leagues just yet. Solomon says that the site takes a large amount of manpower. He knows that they’ll have to find a way to automate things if they want to pull in the big brands and still turn a profit.

The trouble may come if Groupon tries to grow too big too fast. It’s obvious that they didn’t anticipate the kind of traffic they got with The Gap deal and they’re lucky that they didn’t end up with a large outage as a result. Nothing frustrates a deal seeker more than hitting a page that won’t load.

What’s really interesting about this whole scenario is that for a year now everyone’s been talking local, local, local. So here’s a site that was created to fill that need and yet their first big, site breaking, wow moment is on a national coupon. It’s enough to make you wonder if any site can survive on just local alone.

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