Sunday, August 22, 2010

Promote Your Blog With An Interview

When people talk about blog promotion, they often discuss tried and true ways of gaining visibility, including guest blogging, creating a social media presence and buying advertising on blogs compatible with your target audience. But there’s another way to improve your visibility for free – participating in blog interviews.

I have to admit that I stumbled on this accidentally. In the past year, I’ve been interviewed a few times on blogs I read or contribute to, and have also been approached by people I’ve met on Twitter. I usually say yes, because I’m interested in the topic and because talking about myself in an email interview is never as daunting as a face to face interview. As it turned out, doing the interviews had an additional benefit.  Without exception, every interview that I did brought new readers to my blog and site. The most recent example of this was an interview I did on the EzineArticles blog, which attracted several comments as well as job offers who saw my answers and liked my style.

Where Do You Find The Right Blogs?

In many cases, people whose blogs you already read will post a call for interviewees. Jump at the chance. There are also people posting questions on Twitter, Facebook and LinkedIn.  Another good way to get yourself featured is to become a HelpAReporterOut (HARO)  source. Sign up for their daily updates and you could be featured in a wide range of publications, both online and offline.

How To Answer The Questions

When I answer interview questions I aim to show off the qualities I most want people to see, but I want them to get to know my personality too. I keep in mind that anything I write might be there forever, so I try not to put answers that will embarrass me later. The EzineArticle interview was aimed both at newbie writers and those who might be buying writing services. When preparing my answers I tried to make them match the principles I was outlining – short, clear answers, but with a bit of personality.

Benefits of Doing Interviews

I’ve found that doing interviews has several benefits for bloggers and writers. They can help to establish your expertise (I’ve had about a dozen new writers email me for advice since that interview was published last week); bring traffic to your blog and introduce you to a new audience. Best of all, doing interviews is fun and helps people get to know the person behind the avatar – and making those connections is a great way to build a blogging community.

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Facebook Blocks Twitter. Is a Lawsuit Next?

Just minutes after Twitter announced a feature to see which of your Facebook friends are on Twitter, Facebook blocked it!

Now, thanks to Techdirt, we can see that this is not just some harmless mistake. Facebook does not want you having access to the data you’ve worked hard to compile. In other words, if you try to access any of your Facebook data via a 3rd-party app then the social network won’t just block you, it may sue you!

We’ve been following the rather bizarre and dangerous lawsuit filed by Facebook against Power.com, an online service that tries to let users aggregate various social networking activity into a single service. All Power.com does is let a willing user have Power.com’s tools log into Facebook and reuse/reformat the data within its own framework. From a user’s perspective, this could be quite useful. From Facebook’s perspective this is both a violation of copyright law and a violation of computer hacking laws. Why? Because Facebook says so. That is, it says so in its terms of service, and it’s arguing that in ignoring the terms of service, Power.com is criminally hacking.

And, that is exactly what Twitter just attempted to do with its new feature!

Two questions are now raised?

1. Will Facebook sue Twitter? Doubtful, but if the company allows Twitter to have this kind of access, does it weaken its case against Power.com?

2. Did you know that you can’t use another service to access what’s really your own data anyway?

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FedEx Delivers Real Twitter Support During iPhone Tracking Crisis

Which company do you think of when you hear,” when it absolutely has to be there overnight?”

OK, that was an easy question, considering FedEx is mentioned in the post title.

But, imagine if thousands of customers were facing “when you have absolutely no idea where it is or when it will get here!”

That’s the situation I–and thousands of others that had pre-ordered the Apple iPhone–found myself in, when FedEx’s normally reliable package tracking tool collapsed under the strain. OK, maybe it didn’t actually collapse, but the data was so inaccurate that the system may as well have crashed.

At this point, I’m mad at FedEx.

Should I stay in, should I print off a signature release? Will the iPhone arrive today, tomorrow, ever?

I decided to turn to Twitter to see if there were any glimmers of hope. Were others receiving their iPhone, despite FedEx’s tracking reporting the package being hundreds of miles away? Then I came across @FedExLina. Aha! A FedEx employee on Twitter that might be able to help. Then I saw her tweets:

Well crap.

It’s probably just an automated account that looks for mentions of FedEx and sends out pre-formatted tweets. I decided to ask for help anyway. Low and behold, FedExLina was not only real but she was willing to help!

And so, I sent her an email. Guess what? She replied within 15 minutes with this:

Mr. Beal

Thank you for giving me the opportunity to help you today. I did researched your tracking # 43*******1840. I apologize for the confusion on the status of your shipment. The package deliveries are as proceeding as normal, however tracking updates are temporarily being delayed. Yes, your packagte is out on the van for delivery today by 4:30. May I suggest if you planned not to be home today that you go to the Apple website and follow the instructions to print and complete the “Shipment Release Authorization” form and leave it on your door for the delivery driver. Please remember the faster way to contact me is via tweeter. I am just a tweet away. I hope this information was helpful.

Warmest regards,

FedEx Lina

Wow! How about that?

A large international company that actually gets how to use Twitter! Not just pre-formatted tweets. Not just pushing marketing messages down our throats. But, actual customer support–during one of their busiest days, I might add!

Not only did FedEx avoid having me fill the web–or at least my twitter stream–with complaints, but now I’m a big fan. Heck, I’m writing this post, right?

So, what can you learn from FedEx?

1. Be aware of any issues you are currently facing and brief your Twitter users accordingly.

2. Empower them to actually help your customers during a crisis. What’s the point of being on Twitter, if you can’t help your customers?

3. Listen for the conversation. OK, this is something FedEx didn’t do–it didn’t contact me first. But, you should listen for Twitter complaints and be proactive in assisting your customers.

Which company has given you great customer support via Twitter?

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SMB’s Learning to Tie Social Media to E-Mail Campaigns

From time to time I address the current situation of the SMB (small and medium business) as it relates to Internet marketing as a whole. It’s an interesting study because while the vast majority of the companies in the US fall into this category (some estimates place it as high as 95%) they are the least understood of all businesses as it relates to Internet marketing.

An article from eMarketer (hat tip to Mike Moran) takes a look at just how this group is trying to catch up with big business tactics as it relates to their use of e-mail and social media to help their businesses grow. From the looks of things there may be some traction this year but it has been slow in coming.

A survey of small businesses by e-mail marketing company AWeber found the most common tactics implemented last year were tweeting e-mail newsletters and sending out blog entries to e-mail lists. Fewer than four in 10 small businesses were engaging in those activities, and only about one-quarter had e-mail sign-up forms on their social profiles or links within e-mail messages to follow them on social sites.

The findings for 2009 can be seen below.

Moving forward however there appears to be a much greater interest in seeing these two marketing efforts be utilized more, especially together.

Many more small businesses have plans for the coming year, and more than three-quarters consider integration of e-mail and social at least somewhat important. A majority plan to allow users to sign up for e-mails directly from social media sites like Facebook. This tactic allows e-mail marketers to grow their lists—cited as the top benefit of integrating social and e-mail by one-third of respondents—by allowing consumers to use their channel of choice and sign up on their own terms.

Here’s the chart showing the rest of the findings.

Considering how most SMB’s approach search marketing, especially paid search, this combination makes sense. You don’t have to be in competition with the bigger brands with the deepest pockets in the e-mail / social media arena. As a result, your money and your resources can go a lot further. In this economy, this is critical for sure.

Also, most SMB’s real strength is cultivating existing customers who can then spread information about that business via word of mouth. The referral coming from a trusted source is the SMB’s best friend for sure. E-mail and social media are the best avenues for these types of businesses to do this. This has come after years of trying to get new customers through paid search and seeing conversion rates that just couldn’t support the expense.

So what works best with SMB’s in your opinion? Have you found the same success when combining e-mail and social media?

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Getting in Gear with Social Media News

How about a round-up of social news stories making the rounds on the Web today? There are some important landmarks for social media watchers to be aware of in the journey toward social media success.

A quick view of the roadmap first:

  • There’s a social media traffic jam in the B2B lane.
  • U.S. road map
    CC BY SA 2.0

  • Google still drives more trust than social media channels.
  • Users beware stranger danger! Don’t fall for social media candy.
  • There’s a powerful new competitor in the race. Keep up!

Now buckle your seat belts and away we go!

Social Media Marketing Breaks Down on B2B Lead Generation

Social media marketing is a weak method of B2B lead generation, according to a study by LeadForce1. Product pages and contact pages were among the least-visited page types from social sources, including Facebook, Twitter and LinkedIn. From Facebook, visitors check out about pages and blogs most, and product pages least. From Twitter, blogs take the top spot, with product pages trailing behind in third place. And visitors from Facebook and Twitter visit just one page of a B2B site more than 63 percent of the time. Though, while social media traffic can’t be counted on for driving instant sales, this study doesn’t negate the community building, engagement generating and branding powers of social media marketing. Just be sure SMM goals line up with social media’s strengths.

Social Media Companies Still Have a Lot of Ground to Gain in User Trust

While Twitter and Facebook are the life of the party on the Web, Google, Apple and Microsoft are still far and away more trusted by the American public. Apple, Microsoft and Google were found to be trusted by 49 percent of adult respondents, while Facebook and Twitter were trusted by 13 percent and 8 percent, respectively. Among a younger crowd (18- to 29-year-olds), the established tech giants still had higher trust ratings than the social media companies, although Facebook and Twitter were viewed more trustworthy by the younger group at 20 percent and 15 percent, respectively. (It’s interesting to note that none of the above faired as poorly on the trust meter as traditional media.) The trust level of Internet marketing channels including search engines, computing device manufacturers and social media sites is worth consideration when deciding the strengths and best use of such channels.

Avoid Stranger Danger on Social Media’s Mean Streets

I knew my fears of broadcasting your whereabouts to the world were well founded. David Harry is shining a light on the trouble with services like Foursquare that encourage users to post their current locations online. The exploitable personal detail that Dave was able to find in a few short search sessions is shocking. I’m sure you can understand how sharing your home location and then sharing your current location is enough info for a would-be thief to know the coast is clear and for how long. Teens are among the most vulnerable to predation as they often share personal information without a clear understanding of potential consequences. The old saying “don’t talk to strangers” is just as relevant online today as ever before.

There’s a New Car on the Track — BlueGlass Interactive

Search & Social, 10e20 and Brent Csutoras, Inc. were always forces to be reckoned with in the Internet marketing industry, but now that they’ve teamed up, you better be ready for a challenge to your SERP space. Luckily for us, the individual members of the new BlueGlass Interactive team are all incredibly active in the community. They frequently speak at search conferences, publish news, tactics and strategies on Search Engine Journal, and organize their own educational conference series, with the next soon taking place in L.A. Recognize the challenge of a new Internet marketing force on the field and use their offerings to your advantage to push your pedal to the metal.

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37 Ways to Find Inspiration for Blog Posts

It seems to me that when we talk about blogs we almost always want to talk about lists. People Like lists, they are fun and easy to make up and they are digestible in little reading chunks. So, having a hard time thinking about what would be a good topic for today’s post I figured I’d riff off the cuff and give you a list of “37 Ways to Find Inspiration for Blog Posts”.

37. Pick out an object on your desk and think of 4 creative ways to use it besides its intended use.
36. Write a profile post on someone you admire.
35. Find a post you agree with and expand the idea, make sure you link to original article.
34. Find a post you disagree with and deconstruct the idea, remember link to original too.
33. Explore Flickr and find a photo that inspires you, (check through Creative Commons options.)
32. Write about a single feature of a major social media platform in detail.
31. Look for a lesser known social media platform and review it.
30. Find a podcast that about one of your hobbies, listen to an episode and write a review. Also write a review on iTunes as a way of thinking those creators for entertaining, educating or annoying you.
29. Do a keyword search on Google on one of your hobbies click on the first link and write about the site.
28. Ask a question on Yahoo Answers and document the answers in a blog post.
27. Think of a how to question and see if it is answered in a YouTube video. Write about the question and and embed the YouTube video.
26. What is your favorite movie write a blog posts as if you were your favorite character from the movie.
25. Re-imagine an 80’s Saturday morning cartoon with you as the main character, who would be your co-stars and what characters would they be?
24. Put your iPod on shuffle and pick the first song and write a post based on a lyric in that song.
23. What is your favorite piece of tech? Why?
22. What is product did you regret buying? Why?
21. Go on a tourist trip to your own town, learn something new and write about it.
20. Pick a color, spin around your room and find something of that color, learn something interesting about it and write about that.
19. Buy 30 fortune cookies open one each day and use the fortune as your post title and then write something to relate to that fortune.
18. People watch, catch snippets of conversations and write them down. Attempt to put a beginning or an end to their conversations.
17. Think of the most inspirational blogger you know, write a piece about your top 5 favorite posts of theirs and why they are your favorites.
16. Create an interview, send to people you know and ask them to fill it out. When you get the answers back rewrite them as if it was a real conversation.
14. Write a List – Make it a random odd number.
13. As an open ended question on twitter document the answers.
12. Rewrite an old post, look for one from many years ago.
11. Try this experiment.
10. Ask your readers to complete the list and pick the best answer as the #1 choice.

Can you provide the last nine answers? The best one will officially become #1 in this list.

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Saturday, August 21, 2010

LinkedIn Groups Gets A Facelift

LinkedIn is sneaky. You would think that a site that just announced it reached the 70 million user mark would be hard to keep off the radar but sometimes it feels that way. Just check out how many social media ‘experts’ and ‘gurus’ admit that they need to work on their Linkedin presence more. In terms of being cool it comes in a distant third to Facebook and Twitter for sure.

However it is perceived, one of the aspects of LinkedIn that gets plenty of play is the Group feature. This allows for users to create affinity groups and have discussions around topics that are targeted and available to those who want to join. With over 650,000 of these groups formed LinkedIn has upgraded its offering. Check out this video for a good description of the changes.

In a nutshell, LinkedIn has made the interface for Groups slicker and has created more opportunities to learn about other group members and their activities. It also has joined the craze of being able to ‘Like’ something. The LinkedIn blog explains:

This feature allows users to quickly peruse new content and vote either by “liking” or commenting on discussions they deem worthy of the group’s attention. Users who prefer to see all discussions sorted chronologically can just click on the “See all new discussions” link on the homepage.

It looks like a good move by LinkedIn. In fact, it has made me realize that while my own profile is “100% complete” it is woefully under utilized. How are you using LinkedIn for your day-to-day lives? What do you perceive as the differences between it and the other “social” sites. Is Linkedin more about being social or networking, in your opinion?

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