Saturday, December 18, 2010

Show The World Who You Are With One Simple About.me Page

If you’re tired of creating numerous social networking profiles on the Web and want just one a single page to direct people to, About.me has got you covered. Within a few minutes of picking a username and adding a short bio, you can have your very own About.me “splash page that points visitors to your content from around the Web.”

About.me is basically like creating a mini website all about you. Besides your bio, you can add a headline, upload an avatar picture, change your fonts and colors and allow visits to email you directly from your profile (via a contact form). You can also upload your own background image, but they also have preloaded images from you to choose from. Be warned that when adding an avatar picture, there is a noticeable distortion due to a decrease in quality.

One of the best things about About.me is that you can add your social networking profiles to your page.

Add your social networking profiles to your About.met page.

For most services you can choice to either connect your account via OAuth (which will also display your latest updates) or just add a link to your profile instead. When adding Facebook, you can control what content will display on your page; you can choose to show our hide photos, updates and friends. Once your accounts are linked, it may take some time for your content to load – be patient. Once it’s loaded, other users will be able to click on the icons via your profile and open up a small window containing your updates, blog posts, etc. As you can see from my page, it’s a very clean and minimalistic page that really stands out.

After you’d added all your services and have arranged your page as desired, you’ll also want to check out the dashboard. This is where you can see statistics (views, clicks, links) for your page. You can also “use the tools in the Promote tab to let more people know where to find your About.me profile.” As you can see, my dashboard info below is empty because I just created it. Also, the Dashboard is currently in beta, so improvements are being made on a regular basis.

About.Me dashboard, statistics, promote.

If you’re wondering about the Datastacks tab, it shows details about your activity and weekly updates. You can see how many combined and individual (by site) status updates you’ve posted. You can also see how many combined and individual (by site) friends/followers/contacts you have.

As  you can see, About.me was not meant to be just another profile page; it’s your own stylish web page that holds that directs people to all of your social networking hangouts.

What’s your About.me page link?

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Commerce Department, Ma’am. Privacy Division

I can see it now. The black screen, the ominous ba bum sound and then the words, Law & Order: Privacy Division. They’re federal agents who put their lives on the line every day so that you, the internet user, can surf without fear of being molested by targeted Old Navy ads and free lunch coupons on your birthday. Sure they’re making it hard for the small business marketer to sell his wares, but hey, that’s the way the browser cookie crumbles. Get over it.

So, maybe it won’t be on next fall’s TV schedule, but it may be coming to a computer near you, if the federal government gets their way. Yesterday, the Commerce Department released the Internet Policy Task Force Privacy Green Paper which is loaded with recommendations “aimed at promoting consumer privacy online while ensuring the Internet remains a platform that spurs innovation, job creation, and economic growth.”

The crux of the long report is that it’s okay for the industry to self-regulate as long as the government has the power to come in and slap them when they don’t do it right. Huh? That’s like asking someone to get you a coffee then docking their pay when they bring you a café latte instead of a café mocha.

There’s no question that privacy is an issue on the web. As the report points out, global transactions run around $10 trillion annually. More people than ever are working on the internet, many handling sensitive data, and then there are the kids who think nothing of providing personal information to anyone who asks. Yes, rules would be good. But making them voluntary kind of defeats the purpose, doesn’t it?

Here are the key recommendations from the report:

Consider Establishing Fair Information Practice Principles comparable to a “Privacy Bill of Rights” for Online Consumers

They’re looking to establish a reasonable set of principles governing how information can be collected and used. They’re also advocating more transparency when it comes to informing consumers of their rights. Those read and check privacy pop-ups that everyone checks but doesn’t read, aren’t cutting it.

Consider Developing Enforceable Privacy Codes of Conduct in Specific Sectors with Stakeholders; Create a Privacy Policy Office in the Department of Commerce

They want to establish a special government office to handle internet privacy. They’ll have badges and secret decoder rings and the right to shut down abusive websites in a single bound.

Encourage Global Interoperability to Spur Innovation and Trade

Basically, this is the ‘can’t we all just get along’ section which suggests we find a “practical means of bridging differences in our privacy frameworks.” It is a small world, after all.

Consider How to Harmonize Disparate Security Breach Notification Rules

I love the use of the word “harmonize” here. Makes it sound like the groups from The Sing-Off will be employed to go door-to-door to announce whenever Facebook accidentally sells their private data to a game company. Could work.

Review the Electronic Communications Privacy Act for the Cloud Computing Environment

Ah, cloud computing. Like harmonize, it makes it sound all sweet and fluffy. But this section is all about making sure that the laws keep up with the growth in location-based services. This is the one place where they really get tough. “As technology and market conditions change, ECPA continues to appropriately protect individuals’ privacy expectations and punish unlawful access and disclosure of consumer data.”

Punish! Now we’re getting to the heart of this thing. But as harsh as that may sound to you, the marketer, consumer watchdogs say it’s a gift.

In a recent press release, John M. Simpson of Consumer Watchdog had this to say;

“The Commerce report starts off on the wrong foot with the title, ‘Commercial Data Privacy…’ We are talking about consumers’ data and their right to privacy, not about a business commodity. This is an early Christmas gift to the data collection industry.”

I wouldn’t ever say that government involvement in anything is a “gift” but he does have a point. This lengthy Commerce Department report is all about how the US government wants to protect the people, but the whole thing sounds like a giant game of Mother, May I. Yes, Facebook, you may take two giants steps toward the finish line.

Want to read the whole report. Good for you. Go download a copy at http://www.commerce.gov/node/12471.

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Friday, December 17, 2010

De.licio.us Bookmarked for Closing

It appears as if one of the most popular social bookmarking sites (and pretty strong brand name amongst certain circles) has been marked for what Yahoo calls being ‘sunset’. In other words, it will be riding off into the sunset and sent to the glue factory. Never heard that one? OK, I’ll say it in simpler terms. It’s being shut down.

The slide below was displayed over at TechCrunch and shows other Yahoo properties targeted for sunset-land including Yahoo Bookmarks, Yahoo Buzz, AltaVista, MyBlogLog and a few more..

An update to the TC post pretty much put the final nail in the rumor and turned it into ‘fact’.

AllThingsD’s Liz Gannes is reporting that the products will be in fact shut down and that the slide does in fact originate from an all hands meeting at Yahoo, following yesterday’s layoffs. As if we needed more proof, Yahoo Product Manager Blake Irving has threatened to fire whomever leaked the slide.

The official response from Yahoo:

“Part of our organizational streamlining involves cutting our investment in underperforming or off-strategy products to put better focus on our core strengths and fund new innovation in the next year and beyond.

We continuously evaluate and prioritize our portfolio of products and services, and do plan to shut down some products in the coming months such as Yahoo! Buzz, our Traffic APIs, and others. We will communicate specific plans when appropriate.”

For the few of you unaware this is PR speak for, “We confirm.”

What I find most fascinating about this entire thing has little to do with what is or is not being closed down. Rather it’s this Wikileaks like culture that exists in the Internet / tech industry. Things that are obviously intended for internal use to convey information to people who are on a ‘need to know’ basis are just as likely to end up on TechCrunch as they are in a VP’s office at the company.

Yahoo is a publically traded company that has investors who could lose a lot of money if any of these leaks lead to further activity that negatively impacts the shareholder value. There are any number of consequences that could result from this kind of internal planning being made public but people don’t seem to care.

I have read others who have broached this subject and they talk about honor, class and integrity. It appears as if these qualities are in shorter supply than ever at companies these days. We are not talking about government secrets that get everyone in a tizzy about what was or wasn’t shared, what should or shouldn’t be shared and if there are lives in the balance. On some level, those actions can be justified to some degree (Note: I am not the least bit interested in debating the whole Wikileaks thing. It’s not anything that needs to be done in this forum. I’m just citing the example.)

As for employees (who are paid by a company for their services, which are to help the company grow regardless of whether it can really be done or not), letting these sensitive ‘documents’ out into the wild? I think it shows an extremely low level of class and a complete lack of integrity.

I mean honestly, other than to hurt the company and endear yourself to the tech media, what is the purpose of giving this information to outsiders? It’s all for personal gain and it does nothing but create the potential for greater harm to those who are actually trying to work to help the company succeed (even if those efforts appear to be very misguided). I think it’s pretty pathetic.

Look, I am not perfect. When I worked at bigger companies I could be found engaging in water cooler talk that was questioning or wondering what in the world was going on. I am not claiming piety here. But one thing I would have never considered was giving company data to outsiders. That’s just short-sighted, ignorant and mean-spirited, in my opinion.

But anyway, for today I am part of the machine that uses the information that has been passed along. Maybe I am just as guilty as the next guy on this one by sharing it further. That’s one I’ll have to work on myself now, isn’t it?

Google Includes Display in Renewed MySpace Contract

MySpace and Google Inc. will continue doing business together under a long-term deal that includes the Google Display Network for the first time ever.

Nada Stirratt, MySpace Chief Revenue Officer, has been widely quoted as saying,

“We look forward to participating in the Google Display Network and DoubleClick Ad Exchange to increase yield across our display ad inventory.”

I’m sure it’s true. MySpace has been running down a rocky road of late and parent company, News Corp, is getting tired of waiting for the profits to roll in. A little over a month ago, News Corp president Chase Carey said that MySpace needed to start showing improvement over the next few quarters, not years. Certainly, keeping Google on board, and joining the display ad network will help, but it’s not the key to saving the floundering social site.

Google has been the house search engine since 2006, but the original deal had Google paying out hefty guarantees in return for little on MySpace’s part. Though the details haven’t been confirmed, the rumor is that this new deal will have no such guarantee. If MySpace wants the search paycheck, they’re going to have to work hard for it like everyone else.

Trouble is, in order to get people to search, MySpace has to get people on site and that’s not happening. Their recent attempts at turning the site into social media community for entertainment lovers haven’t done much to increase traffic or the site’s reputation.

Can anyone save MySpace? Google may be a search superhero but I doubt even they have the power to breath new life into this old space.

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Thursday, December 16, 2010

Mall of America Runs a Twitter “Parking?” Party

Twitter parties are all the rage with social media moms, but this Saturday, Mall of America is taking that concept one step further with the “Big Secret Parking Party.”

Everyone knows the horror of holiday parking at the local mall, but imagine the nightmare at the biggest mall in the US! It’s enough to make even the jolliest person turn into the Grinch. So this year, for the first time ever, Mall of America will be rewarding their loyal Twitter followers with a VIP ticket to the best parking around.

The event is being run through EventBrite where batches of tickets are being released twice a day for a total of 96 spaces. To claim a ticket, a person must follow the mall on Twitter and provide their Twitter name. There are also very specific times for arrival and a print out of the registration is required.

Said David Haselman, executive vice president of operations at Mall of America.

“We want to reward loyal Twitter followers with something extremely coveted during the holiday shopping season – a close parking spot without the hassle of a time consuming search. We hope this service will be an added value as well as increase our follower base. Our goal is to find success in the event, which will allow us to build on it in the near future.”

The Mall of America is also offering a $25 gift card to the first five people who check-in per day on Foursquare between Dec. 20 through Dec. 23. And on Facebook Places, the Mall of America Youth Foundation will donate $1 each, up to $500 per organization, to VEAP and One Heartland now through Dec. 24.

This idea is a great example of how you can use online in order to increase off line sales. It’s all about offering something of value and at this time of year, there’s nothing more valuable than a no-hassle parking spot at the mall.

Want to claim your spot? Follow the #bspp hashtag @MallofAmerica.

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Too Much Talk Leads to a Few Less Followers

We know that most people choose to follow a business in order to get deals and coupons, but what makes them “unfollow?”  Last week, Smart Brief on Social Media polled their readers on this very topic and here’s what they had to say:

The majority of the people (44%) said they unfollow because they’re overwhelmed by too many updates. Along a similar line, 36.79% said they unfollow if the postings don’t add any value to their day.

Good information, if only we knew how to quantify it. For example, how many updates is “too many?” Certainly a Tweet an hour qualifies, but what about twice a day? I suspect that the ratio of allowable updates is directly proportionate to the value. If you want to offer me three different coupons in one day, then you’re not over Tweeting. Same if your posts are funny or informative. Where things get tricky is in the use of random posts. We’ve seen evidence that random works, particularly on Facebook. But does that mean that six random questions a day is better than one? I doubt it.

Let’s look at a couple of more stats from the poll.

Less than 10% of the people polled said they would unfollow someone who only talked about himself or acted irresponsibly. 5% packed their bags if the business wasn’t open to feedback and a measly 3.30% said they’d leave if there was no activity for weeks at a time. Clearly, under-communicating isn’t an issue.

What I wonder about is the psychology of “unfollowing.” Think about it. Clicking to disengage yourself from another person is an overt act, much more than following. It implies that you’re unhappy with the other person and most of us aren’t in to negative feedback. Given that, I’d say that for every unhappy person who actually clicks “unfollow” there are probably a dozen more who are sticking around to be polite. (Yes, there are manners in social media.) This means that you should be aware of your unfollows. Don’t just look at the number of people who joined up this week. Look at how many left. If a large number left in the same day, you can probably track it back to a particular spate of activity. Too much? Too random? Did you insult someone by accident?

Is this a lot more thought than you wanted to put in to your social media accounts? If so, stop Tweeting. Don’t waste your time tossing seeds into the wind. Social media marketing needs to be taken as seriously as any other aspect of your business because it has the power to bring you new customers but it also has the power to send them running to your competition, instead.

How many people unfollowed you this week?

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Wednesday, December 15, 2010

The 5 Critical Errors Most People Make When they Start Using Social Media for Business

For most businesses, participating in social media is unchartered territory. When there are no examples to follow, the only way to learn is to experiment. Over the last 18 months, I’ve been observing what’s worked and, more importantly, what hasn’t.

Here are the top five ways a business can alienate people and waste time using social media.

1. Use social media as a broadcast medium

The beauty of social media is that they permit a two-way conversation. They lets us communicate with individuals in a way that mass media cannot. Participating on social media is not the same as booking an ad space—don’t treat it that way.

For the first time in history, individuals have their own voice and platform and they’re not afraid to use the power that comes along with it. Use your platform to communicate with individuals and build community. It’s not only the “new” way to do things—it’s fast becoming the only way you should operate online.

2. Sound like a robot

When someone is considering following you or liking your page, they’ll check out your profile and what you’ve said first. If it’s repetitive, self promoting or sounds like an automated feed, people won’t feel a connection to you, and they won’t want to connect with you.

The increase in spam bots that are infiltrating social networks means that people are becoming more cautious. You need to use a human voice (more casual than corporate) if you want people to connect with you.

3. Only focus on work topics or yourself

Sometimes I feel like people forget about the social part of social media. It’s important to think about what interests your audience members have in common, and talk about them. For example, I know that my audience are women in business (or women who want to be), but they also have a universal love of design, travel, and organization.

Know what current affairs, movies, TV shows, music, magazines and other cultural activities your readers have in common. Ask their opinions about them. Start conversations.

Not sure what they’re into? One way to find out more about their general interests (outside your blog) is to look at profiles of people who follow you. Check out their blogs, and see what they’re talking about and linking to. Talk about what they like. You’ll find that if one person in your audience is into something, there are bound to be others who are too.

4. Grow your network too quickly

This one is self-explanatory, and relates to Twitter specifically. If you’re following 500 people and you have 46 followers, you’re trying to grow your network too quickly and you’re wasting your time.

Cull your numbers. Focus on connecting with the people who are following you first and then gradually add to your network.

5. Don’t start conversations

This is such a common pitfall. You start up an account and wait for people to start talking to you. No one does, so you give up and think, “this social media stuff is a waste of time.”

Don’t wait for people to come to you. Start conversations and dip in on conversations that you can contribute something useful to. Share a link and ask a question about it.

What are the things holding you back from understanding social media? I’d love to hear your thoughts in the comments below.

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Majority of People Surveyed Say Online Rep is Important

78% of people surveyed in a recent poll said they believe it is very important to look up information about people and/or businesses online before deciding to interact or do business with them.

And when they look you up, what will they find? Social media is a great tool for connecting with your customers but it’s also a potential minefield for those who don’t tread carefully. Take the Chipotle restaurant manager who recently posted to Facebook that she’d run over a cat on her way to home. The company says it was the work of a hacker, but more likely it was just a bad joke on the woman’s part. It caused a flood of nasty comments on the restaurant’s Facebook page and even a retaliatory page called Chipotle Hates Cats.

It just goes to show you how little it takes to mar a good reputation online and it’s not just companies that are worried.

The new survey, which was conducted by Harris Interactive for Intelius, revealed that 90% of U.S. adults want more control over the information that is available about them online.

* 80% believe their online identity is now as important as their “offline” personal or professional reputation.

* Compared to this time last year, 43% of women said they are now more aware of the information that exists about them online, compared to only 38% of men who say the same.

* 63% said they believe they should check their online information every 6 months or more, but 27% admit they have not done this.

The biggest blow:

* 74% claimed they would most likely refuse to interact or do business with a person or company if they found negative information about them online.

That’s a scary number.

You should be aware that the numbers above were part of a press release surrounding a new website called www.truerep.com where you pay a monthly fee in order to manage your online reputation. Still, best interest or not, these numbers probably aren’t too far off the feelings of the general populace.

Reputation has always played an important part in growing a business but now it’s a whole lot trickier. With Google caching every word you’ve ever posted and Facebook fans tagging every unbecoming photo ever taken, controlling your online reputation can be a full time job.

Here are a couple of quick tips to help protect your rep.

– Never post in anger. No matter how right you are, your remarks will always come back to bite you.

– Always assume what you’re posting in private will become public. It’s simply too easy to cut, paste and email. If you wouldn’t want your customers or clients seeing it, don’t post it.

– Routinely sweep through Twitter, Facebook and Google searching for your own name and your company name. If you find complaints, address them. Stay on top of the bad buzz so you can deal with it before it gets out of control.

Do you have a tip to share? Post it in the comments below then go Google yourself. You may not like what you see, but you’ll be glad you did.

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Twitter Opens Advertising Opps to the Masses

For quite a while now everyone and their brother has been lobbing the “when are you going to really monetize Twitter” bombs into the micro-blogging giant’s front yard. It’s a popular thing to do but as of late that cry has lost a little steam (in part due to having real business people like Dick Costolo at the helm) and the latest move by Twitter could put a dent in one of the Internet industry’s favorite pastimes for sure.

The Next Web first reported the new Twitter for Business section and reported

The new version of business.twitter.com will provide business owners with twitter success stores, ideas, tips, tools and resources. Some of the tools included are information on promoted products and tutorials one how to communicate with customers using mobile.

Twitter’s business tools range from basic tips “What is Twitter” to more in-depth information on analytics, case studies, API integration etc.

The main page looks like this and the big attention getter is on the right side, which might as well read “Give Us Your Wallet”

Twitter is no longer just giving advertising a try with a few select folks. Now it’s official that Twitter is really open for business. It’s kind of sad to watch the old “Twitter is cool but hasn’t made a red cent” days go away. Now we have to look at Twitter as a legitimate business. Now whether what they do is meaningful is whole other story.

Along with this new way to get into advertisers pocketbooks, Twitter has updated its Twitter 101 offering with a new presentation of its old material and additional updates.

It appears now that Twitter is moving into the next phase of its development. How well it will work remains to be seen. Does advertising on Twitter give advertisers the best bang for their buck? Will more advertising be a positive or negative influence on the overall experience? To listen to Jason Falls tell it to ReadWriteWeb you certainly get one possible side of the argument clearly.

“Selling trending topics is like gaming Digg,” Falls said.

“Twitter is inviting marketing money bags to completely ruin the organic nature of the tool. When I look at something like that, I tell clients, ‘They’re just whores for your money.’ It’s obvious they’re making Facebook-like errors to try and compensate for the fact they never had a business model in mind when they built this thing.”

Yikes.

It’s too early to tell anything at this point but it does appear as if 2011 will be the Year of Real Revenue Generation for Twitter. If it isn’t then how much longer will investors put up with the excuses / reasons for not making much to this point?

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Do the Big Brands Have an Advantage When it Comes to Social Media?

Social media is the great equalizer; Lady Gaga (VEGAS tonight, gambling and inappropriate attire to ensue ) Tweeting alongside Taylyr, the junior high school student with a band (:/ im in QUIET the awful state. im pretty sure i dont want to go to school in the morning). Facebook, where you can have updates from TV vampires right next to reminders from your mom. Age, race, socio-economic status, celeb or regular Joe — there are no barriers in social media.

So why is it that the big brands are dominating when it comes to social media marketing? That’s the question Brian Sheehan is asking over at AdAge.

“The dominance of big marketers is in many ways a straightforward matter of resources. For example, Pepsico’s Gatorade has a group of full-time staff who man their “Mission Control” room, monitoring and participating in social media 24 hours a day. Smaller brands may not be able to afford that.”

Resources are good. Money, creative teams, access to software and tools others don’t have. But how important are all of those things when it comes to writing a daily Tweet. Does Nabisco really have an advantage over the Incredibly Edible Cookie Company? I say it’s not about the resources, so much as it’s about brand recognition. If I were to ask 100 people to follow only one of these two companies, most people would pick Nabisco simply because they know the name.

How do you get around big dog? By being creative. Look at Old Spice. They made a terrific video that went viral, but there are thousands of no-cost, homemade videos on YouTube that go viral, too.

You don’t need an expensive ad agency to create a social media campaign.  Just look around. Check with your staff, your family and your friends. I’ll bet someone in that group has a good idea. That’s what social media marketing is really about, a good idea. An idea that hooks the people in and makes them want to share it with their friends.

Social media marketing is the one area where money and resources shouldn’t matter. Twitter, Facebook, YouTube are all free to use and let me tell you something, brand loyalty only goes so far. If you become known as the DVD seller who has the funniest movie reviews, consumers will be hitting your Facebook page every week before they head over to Netflix.

What do you think? Do big brands have the social media advantage or can the little guy hit it big on Facebook and Twitter?

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Trackur Gets More Klout, Adds Twitter Influence Metrics

One of the cool features about Trackur’s social media monitoring is our InfluenceRank scoring system. For every web site, blog, or Twitter user, we’ve always shown you just how influential they are–with a simple score out of 100.

With news sites and blogs, we provided further analysis with screenshots, traffic details, backlink numbers and more. Today, we’ve added a similar dashboard for Twitter users influence.

As you can see, we have all the info you need to make a quickly decide if this person is someone that is exerting an influence on your brand.

The Trackur dashboard includes:

  • InfluenceRank score out of 100. As with our InfluenceRank for web sites, the higher the number, the more influence they have! For this score we’ve partnered with Klout–the leader in tracking Twitter influencers. Click on the Klout logo  in the dash and you’ll be taken to their site for even more insights on the Twitter profile.
  • Avatar and profile information. Who are they? What do they look like?
  • How many followers? How many are they following? How vocal are they?
  • Klout is also providing us details of the topics they are most influential. So, if you are tracking the keyword “iPhone” and you see they are influential in “Mobile” you’d probably want to sit up and take notice.
  • Lastly, we have the comments box. This is where you can keep private notes of any contact or notes about the user.

How do you find the new Twitter influence metrics? Easy…

We’re not standing still, either! Look for many new features in the New Year as we strive to ensure Trackur remains a social media monitoring dashboard that is cheaper, faster, and more accurate than any other!

Not using Trackur? Get you free social media monitoring dashboard today!

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Tuesday, December 14, 2010

Facebook Memeology: More Empty Social Chatter

Wow. If there is one thing I can take away from these end of year lists of trends etc. is that social media is truly a mile wide and about a ¼ inch deep. In other words, what gets the most attention in places like Twitter is very shallow. All of the talk of the social media revolution and passing information along that will change the world blah, blah, blah and this is what Facebook tells us are the biggest trends in status updates in 2010.

Again I say Wow. For all the issues facing the world from global warming, financial crisis, war and just about anything else that actually impacts a person’s life in a real way the number one trending mention in status updates is the newest acronym for the virtually lazy, HMU (hit me up)?

I think I have said enough about this over the past few days but let’s get something straight. Social media looks more and more like a vast wasteland of inane chatter than ever before. As Internet marketers it appears as if the task at hand is just finding a way to either market your products and services alongside this ‘interaction’ or figure out an effective way to wade through the muck to find the people that are interested in your message. Neither is going to be easy. If this isn’t evidence for cultivating a strong community around your cause / product / whatever rather than looking to the masses, I don’t know what is.

When 20% of the top 10 ‘trends’ in status updates are about events that truly impacted people and the other 80% are about mere distractions, it’s time to call the social media world what it actually might really be: a way for people to express just how empty their lives really are. Harsh? Maybe but if it’s anything other please explain so in the comments section.

Well, here’s to airplanes (Airplanes? Really?) and to trying to predict the future in 2011 (rather than dealing with reality in 2010, I suppose).

Here’s my predictions for what will trend next year. Happy 2011!

1. Boats
2. Dirt
3. Movies
4. Bieber puberty
5. An event to create hollow online activism
6. Plastic
7. iAnything
8. Gas (of the personal kind)
9. An event that makes everyone look cool because they mentioned it
10. AUKM – Are U Kidding Me?

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Google Still Rules as the Most Used Social Media Login

In an average day, I log-in to no less than twenty different websites. Some of these are blogs I work on. Some are communities I follow. Then there’s Amazon, eBay, Gmail, Facebook and Twitter.  Each place has its own username and password and some make me change my password on a regular basis. Firefox remembers most of them for me, thank heavens, but it’s not an exact science.

So in comes social media logins. These are the sites that allow you to bypass their own login system by using Facebook, Twitter, etc. At first glance, it seems like a great solution. You only have one front door key to your house, so why not one “key” for the entire internet. But which key?

Janrain, Inc., (www.janrain.com), a company that provides third party logins along with other user management platforms has just published their latest study on this very topic. They looked at 300,000 sites that are currently using their Janrain Engage program and figured out which social media login was the most popular.

In spite of the fact that Facebook logins have been popping up everywhere on the web, they’re still only the second most popular login system. They’re up 3% over the past three months and rapidly gaining on Google which still holds first place. Yahoo comes in third, which surprised me at first, then I realized that I use Yahoo to login to sharing site Yahoo Buzz and the old standby for bookmarking, Delcious. Twitter was up from 5% to 7%. Windows Live, AOL, and Paypal picked up the rest of the pie.

The numbers take a fascinating turn if you segment the data by category. Looking strictly at entertainment and gaming sites, Facebook jumps up to become the leader by a wide margin. Windows Live moves up on the list thanks to its popularity in Europe and Google nearly falls away.

When it comes to mobile, Janrain turned to their iPhone app users and found Facebook (34%) and Google (30%) still in the top spots but Twitter came in much higher at 15%.

For the consumer, social logins are all about getting up and running faster. It eliminates the need to remember a log list of username and passwords and it allows you to automatically populate profile fields with the click of one button. For the marketer, social media logins turns each user into a mini-brand ambassador for your site. Actions on site, can be automatically sent as social media updates on Twitter or Facebook. Being connected also gives the user easy access to their friends list which encourages sharing.

The downside of using a social media login is privacy. Though every site serves up an assurance that your personal data won’t be accessed, it’s hard to believe. And then there’s the annoyance factor. If I forget to uncheck a box on GetGlue, every move I make will be broadcast to my friends on Facebook and Twitter. Great for brand awareness but not so great for my followers.

Do you use social media logins on your site?

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Monday, December 13, 2010

Twitter Top Trends 2010

Well, I was sure holding my breath on this one and now I can breath easy. Twitter has released its Top 10 Trends list for 2010. Now that Twitter has gone about explaining just how their trends feature works this list makes sense …… I guess.

Twitter is pretty sure though that it has the pulse of the 8% of America that has a Twitter account (Honestly, how many of those accounts are really active, Twitter? If you told us that you would be actually telling us something.). In their blog they give some insight about their list

These Trends indicate the things that are most meaningful in our lives. Each day on Twitter, people tweet about news, sports, entertainment and cool new technology–and everything else in between. The list of 2010 Twitter Trends reflects what’s happening in our world,demonstrates the power of turning any event or story into a shared experience, and underscores Twitter’s value as a real-time information network.

Drumroll please! Here are the Top 10 Trends on Twitter for 2010 that indicate what shapes our lives and are most meaningful! (Cymbal crash!)

1. Gulf Oil Spill
2. FIFA World Cup
3. Inception
4. Haiti Earthquake
5. Vuvuzela
6. Apple iPad
7. Google Android
8. Justin Bieber
9. Harry Potter & the Deathly Hallows
10. Pulpo Paul

Ok, let’s see. Number 1 was (and still is) very important. Number 4 is probably, in the big picture, more important than #1 because of the level of human suffering still going on. Let’s see, Number 2 is a soccer tournament. Number 3 is a movie. Number 5 is a plastic horn. Numbers 6 and 7 are technology. Number 8 baffles me to this day. Number 9 is a movie (oops, there is a book as well but since it’s more than 140 characters I am not sure how many Twitter users actually read it). And finally, Number 10 I had to look up and be reminded that this is the recently deceased octopus that apparently could pick World Cup games.

The net result of this is me scratching my head and asking “Is this all we could come up with that is most meaningful in our lives?”. This list is more about the distractions people use to ignore actual important things like the economy, mid-term elections, threats of war and many other things.

My point here is that Twitter is getting pretty full if itself when it has the stones to call these results “most meaningful”. Meaningful is a relative term. How about “most tweeted” or “most passed along without thinking” because that’s all they are. Tweet bots and people trying to gather up automated hordes of “followers” are what is mostly represented here.

Look, I think that Twitter is very interesting and it has its place for sure. But allowing the 8% of the population that has a rather narcissistic view of the world from the get go to define meaningful is, well, ridiculous.

What’s your take? Is this list about what was most meaningful or about what was most popular? More often than not those two things don’t even hang out in the same zip code together.

Let’s hear it.

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News From The Social Media World

There's always lots of new and interesting things going on in the world of social media and it doesn't matter whether you're looking at this Internet phenomenon as a social medium or the new way that businesses is doing business, it's a good idea to keep involved with what's going on.

And one experiment involves a group of high school students from Seattle who gave up all aspects of social media for one whole week. That meant that the students didn't text or use Facebook or Twitter and there were some interesting results at the end that were reported in the seattletimes.

The Social Experiment as it was called actually had students phoning each other on their cell phones and one of the most notable things they found was that emotion translates better in a human voice than in the smiley or sad emoticons for texting. The article goes on to state that one girl was so worried she might break the rules she actually even gave her high school teacher her Facebook password to avoid temptation.

Another student who was responsible for 6000 texts per month found that she was actually getting more exercise when she didn't get up and sit in front of her computer to check her Facebook page before she spoke to anyone every morning.

Some of the parents who were involved are also pleased because now they get numerous phone calls from their children and are getting reacquainted via longer telephone conversations. All this leaves me wondering if anyone remembers the old short story called The Machine Stops by E.M. Forster.

Unfortunately not every new invention is all good and that's certainly the case for social media. Audri Lanford runs the North Carolina-based scambusters.org with her husband and she's convinced that social media outlets like Facebook and Twitter are the latest tool that scammers are using to separate people from their money during the holiday season.

"Somebody follows you, you follow them. They friend you, you friend them,” Lanford explains in a recent issue of ajc.com. “They might try to get you to buy stuff that may or may not exist to steal your credit card numbers.” Lanford suggests that one of the easiest ways to avoid these scammers on the Internet is never ever respond to spam.

Even the heavyweights in the industry are in her corner. McAfee has just released a spoof called the 12 scams of Christmas and one of the more obvious ones that's making the route on social media outlets is an offer of a free iPad to anyone who buys bogus gifts with their credit card number.

Even the more legitimate companies like FedEx and UPS have scammers that are representing them during the holiday season in an attempt to give social media a bad name. All these examples aren't designed give social media a bad name, really.  It's just a friendly reminder that with all the good that comes with any new invention like this there will always be people lurking in the background to take advantage illegally.

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Sunday, December 12, 2010

Use Photos to Stand Out in the Facebook News Feed

This guest post is by Tommy Walker, Online Marketing Strategist and owner of Tommy.ismy.name.

A picture is worth a thousand words, right? This old cliché has become especially true in blogging. It’s statistically proven that by inserting compelling photographs into your blog posts, you’re able to better retain your reader’s attention.

So what if photos are also exactly what you need to stand out on the world’s most popular social network?

On Facebook, Photos are the most used features of the site (after status updates of course). You may have already known that, but did you also know that Facebook is one of the most used photo sharing platforms on the entire Internet?

So how can we tap into the power of Facebook Photos to separate your Page from the rest of the noise on Facebook?

If you’ve been using Facebook ads to perform inception on your blog, you’ll have a good idea of the psychographic profile of your readers. We can use this information to create (or find) compelling images that will resonate with your audience.

Let’s imagine I run a blog about creating Hollywood movie props on an indie movie budget. Normally I build simple props that are pretty general, like ray guns, or jet packs. But lately I’ve been running Facebook ads and I’ve learned from the Responder Profile report that the majority of the people who clicked on my ad have listed “Iron Man” as a favorite movie in their profile.

Knowing this, I create a tutorial for my blog that gives instructions on how to make an Iron Man mask.

To really draw attention to this step-by-step tutorial and stand out in my fans’ news feeds only requires a little extra thought and attention to detail. Just a little more work, and I get a result that looks something like this:

Now let’s break down what I did here, so you can create results like this, too.

Step 1: Breaking up the image

Take the main image that you would like to show up in the News Feed and break it up into two or three parts using a photo editor. For the Iron Man album, I broke one photo up into two separate images, with each image highlighting a different element of the build.

The original image looks like this:

To break it up, I simply opened the image in Gimp (although you could use Photoshop or even Paint!) and selected the Battery and Arc Reactor. Then I copied and pasted it into its own image file, and did the same for the mask.

I then very quickly created the album cover by typing “Become” over the Iron Man logo, and saved that as its own image file> I then saved everything to its own folder on my desktop.

Here are two quick notes about album covers. Firstly, selecting the right image is important for two reasons:

  1. The album cover is the first thing people see when someone clicks on the Photos tab on your page. By default, Facebook also displays the two most recent photo albums on the left-hand sidebar underneath the list of people who like your page. When they visit a page, it’s only natural for people to check out the number of people who like that page — for social proof. Take advantage of this curiosity by creating an eye-catching album cover. Even with a small number of likes, you’ll appear to be ahead of the game, as this is valuable real estate that most pages simply aren’t taking advantage of.
  2. The album cover will always appear in the furthest left-hand corner when you publish an album to the news feed. Selecting the wrong image for the album cover can make the entire update completely pointless. take a look at the images below. By default, the photo titled “Step 5″ would be the album cover here, but it’s not a great image. To have the most impact on the News Feed, you’d want to make sure that the album cover shows the image titled “Step 10.” We’ll talk about this more in the next section.

Step 2: Selecting the album cover and organizing your photos

Go to the Photos tab on your Business Page and click on Create a Photo Album.

A dialog box will appear, giving you instructions on uploading your photos.

Click Select Photos and choose the photos you would like to be included in the album.

Click Open once you’ve selected all of the photos for your album. The photos will begin to be uploaded to the album. By default, the album is named with the date and time that you’re uploading the photos. Change the name to reflect the contents of the album. Also, check the High Resolution button (just because you can!).

Once the photos have finished uploading, click Create Album.

From here, select the image you want to use for the cover of your album. Also feel free to add descriptions to your pictures. If it makes sense, insert links to relevant pages within your blog (this will depend on the content of your album).

Once you’re satisfied with your Photo descriptions, click Save Changes. A dialog box will appear prompting you to Publish or Skip.

Do not click publish!

Click Skip. You will be brought to the album and all of the images will appear in the order in which they were uploaded. This isn’t always ideal if you’re really looking to stand out in the news feed.

It is vital to note the arrangement of the photos in the album, as it will determine their order in the news feed.

As I said earlier, Facebook automatically puts the album cover as the far left image of the three in the album preview in the news feed—regardless of how the images are arranged in the album. Facebook then takes the two images after the photo that’s designated as the cover, and assigns them as the middle and far-right images in the news feed.

So if the photos are arranged like this in the album:

They will look like this in the news feed:

To achieve this landscape effect in the news feed, simply drag the two images that are meant to follow the album cover in the order in which you’d like them to appear in the news feed.

Then, your album will look like this:

And the feed will look like this:

Once you have your photos arranged the way you’d like them to appear in the news feed, all you have left to do is create an album description and publish the album.

Step 3: Entering your album’s description

Underneath your photos, you’ll see an Add a Caption link. Click it to open the popup where you can describe your album and include any external links.

Facebook will allow a total of 320 characters (including spaces) in your album description before it hides the content and adds a See More link to the end of your description.

Keep your descriptions around one to two lines, and always put a line break between your description and link so that the content appears cleanly in the news feed.

After you’ve clicked Save, click Edit Album Info to see the Album Description page. Click the Edit Photos tab on the top right of the gray box. Then, click Publish Now.

And there you have it! Your album will have a good chance of standing out in the otherwise really crowded news feed!

What’s that you say? You don’t make props? There are all sorts of other creative ways to use Facebook Photos to promote your business. What are some ways you’ve used this tool? Are there other Facebook Photo ideas you can share?

Tommy is an Online Marketing Strategist and owner of Tommy.ismy.name. He is about to release Hack The Social Network, the ultimate guide to Facebook Marketing, and is currently developing a “mind hacking” course.

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A Social Media Chaplain? Sure, Why Not?

Occasionally I like to bring to our readers attention something very different that will create some thought or reaction. Since it’s a Sunday, what better way than to bring you an interview with Jon Swanson who takes as one of his titles, Social Media Chaplain.

Now most people have heard of hospital chaplains, fire department chaplains, police department chaplains, army chaplains etc but this is truly a unique claim in the world of chaplains. That works well because Jon is a unique guy and has been kind enough to answer a few questions regarding his calling in the social media space.

So you know, Jon hangs out with the A-listers in the social realm. I was introduced to him by Chris Brogan (not personally but Chris and I are ‘friends’ on a ‘one of 160,000’ kind of level) and Jon spoke at the #140 Conference in Detroit. Honestly, he has been so nice to me and has been so responsive to questions I have that are well beyond this interview’s scope that I thought it only fair to introduce him to the rest of you. Oh, and in case you are wondering, I am pretty sure the social media chaplain post is an unpaid position so Jon works his day job as Executive Pastor at Grabill Missionary Church in Grabill, Indiana.

Frank: How did you get your start in social media? Was it for your church or was it something you did on a personal level?

Jon: Nope. This one was just me. I started blogging for myself, taking some essay kinds of writing I had done for years and pulling it online. Out of that I started building relationships, moving to twitter, facebook, myspace and some other stuff no one remembers.

For most of the run of a podcast that Becky McCray and Chris Brogan created called “The Great Big Small Business Show” I contributed as the guy who wasn’t at all an entrepreneur, but shopped from them. I did a stint as a contributor at GNMparents.com, and now I write occasionally for Smallbizsurvival.com thanks to Becky.

At Levite Chronicles, I’ve been pretty much an essayist.

In 2007, I did an advent blog, kind of a digital advent calendar. The next spring, I did a group blog as a lenten series.

And then 2009 I started 300wordsaday.com, a daily devotional kind of blog. I write 300 word posts 5 days a week on following Jesus. The first year was walking through the book of Matthew. The second year has been more scattered.

During the end of 2008, I was looking at changing jobs. I couldn’t talk to anyone locally. So I had a small group of friends online that were my sounding board. I even listed a couple of them as references. In fact, at the time I listed one of my friends, we had never talked face-to-face and yet I listed him as the reference for a job as pastor. I figured that the committee ought to care about how well I could talk with people as people, in unusual settings.

Frank: When did you start calling yourself the social media chaplain?

Jon: I’ve gone to SOBcon for the past three years. It’s a great intimate conference for bloggers. Before my second year, I was trying to decide what it was I do in relation to social media and faith. I had talked about social media pastor, but somehow, it didn’t feel right. I thought about the chaplain idea, search the phrase “social media chaplain”, discovered there wasn’t one, and was settled.

What I’ve discovered is that it is a title that people understand. There are hospital chaplains and military chaplains and police and fire department chaplains and many people are familiar with the idea. In fact, it makes more sense than pastor for what I do in this space.

Frank: Have there been any real negative responses to your title?

Jon: Nope.

Frank: Is your social media activity pastoral in nature or would you say it is more about providing caring? How willing are people to “let you in”? Have you developed relationships as a chaplain or as a pastor on Twitter? Is there a difference? (Note: I know I ask too many questions at once but please remember I am a blogger :-) )

Jon: Hmm. I’m not sure how to answer that, since I’m just me. I am a pastor, a shepherd. And I care.

I would love to believe that I have formed relationships as Jon, a guy who knows something about God and something about life and something about pain and something about video and something about church and something about being a dad.

I think that a huge part of social media at its best is the social component (as opposed to broadcast media or print media). And the only way people “let you in” is as a person who shows up.

I often feel pretty ineffective in how I engage. I’m not good at facebook. I only follow about an eighth of the people who follow me on twitter. But, the people I follow are people I care about, people that I want to know better and stay in touch with.

So, I don’t know what question that answers, but it’s a start. :)

Frank: How did you get hooked up with some of the social media “big boys” like Chris Brogan and Jeff Pulver?

Jon: Chris and I met online back in 2006 I had seen some of his guest posting and linked to a couple of posts on time management. He commented on the link and we started conversing. It has been a great friendship, on and off line. Through Chris I met Jeff. (Actually, to be honest, through Chris I met almost everyone I know in this space. But that’s true for lots of us.) Jeff is a great “first thing in the morning on twitter” friend. He’s usually there between 6 and 7 ET and we often exchange a morning hello.

Frank: How were you received at the #140 conference?

Jon: The conference in Detroit was a great time. In these conferences that Jeff pulls together, there is a cross-section of people who use social media talking about how it fit into what they do. I asked Michael Buckingham (@holycowcreative) to be part of the conversation. People listened, laughed, and have followed up. (View their presentation here).

What was fun for me is that often when I’m talking at church, I have to explain social media AND an ordinary language approach to following Jesus. At the #140 Conference, everyone already understood the social media part.

Frank: How has social media impacted how you do church? Has it at all?

It’s a really funny thing. I started all my social media work before I came to the group of people I work with now. So when I came, I gave the names of a couple of my SM friends as references and the staff looked me up on Facebook. But it took awhile before people started to read anything I was writing.

Now, I will write stuff and then have people in a small group start talking about what I wrote, and then I will write about that conversation. My two worlds are slowly blurring. This summer, a handful of online friends met in our building here for a writing retreat.

But that’s normal social media convergence stuff.

The biggest impact probably is that I have worked very hard to not sound churchy in my online writing. I try to use ordinary language, and that has crept into my teaching and preaching and conversation.

And, I’m way more aware of relationship in both worlds.

Frank: What’s next for you on the social media front? How involved are you with 501 Mission Place? What can we look forward to from the Social Media Chaplain?

Jon: 501MissionPlace.com is a wonderful community for non-profit executive directors. I was part of the early conversations that led to it, and now try to participate in the conversations there. Having grown up with a dad that worked in this world and then having spent my adult life in higher education for 15 years and now in church stuff for a decade, I have a few insights about what works and doesn’t.

And I’m planning to keep hanging out in the social media space, having conversations, being available.

Thanks to Jon for taking the time to answer my questions. I selfishly hope that Jon is available for a long time because he is a real breath of fresh air in a space where things can get strange to say the least.

Here are the many ways you can connect with Jon in the social space. I hope you do whether you are Christian or not. I know I have learned plenty since getting to know him and I feel confident that you could too.

@jnswanson
300 Words A Day
Levite Chronicles

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