Saturday, August 28, 2010

Facebook’s Success Drives Social Ad Spend Forecast Up

Facebook is the market maker for social media ad spend. Maybe that’s why there is so much rumbling from Google about getting into the social media game for real because, after all, online advertising is Google’s game, right?

eMarketer reports that they have increased their projections for social media ad spend for 2010 an it is mainly Facebook’s success that is causing this reassessment.

eMarketer estimates US advertisers will spend $1.68 billion on social networking sites this year, a more than 20% increase over 2009. Spending will rise even further by 2011 to more than $2 billion.

In December 2009, eMarketer forecast $1.3 billion in social network ad spending for 2010. Strong performance from online ad spending in general, and Facebook in particular, has resulted in the increased forecast.

Funny how ‘real’ numbers can impact forecasts, huh? At this rate cracking the $2 billion level in 2011 should need to be updated as well but for now it looks like eMarketer is playing it safe.

This growth is something that is occurring worldwide as well which makes it all the more interesting for advertisers. The US should account for just over half of that spend in 2010 but in 2011 it will slip below the 50% of spend mark due to increased popularity of the advertising opportunities around the globe.

With the market shaping up the way it appears for now it will be very interesting to keep an eye on Google’s plans for the social space. Many have speculated that because of their recent abandoning of Google Wave and the non-impact of Google Buzz that the Goog won’t be able to pull this off.

Personally, I think that their two relative ‘failures’ have moved them closer to figuring out just what might give Facebook a run for its money. Of course, if Google lays a social media egg with anything in the future they are going to start to look a lot like a corporate ‘dinosaur’ in the land of the young, quick and nimble. It has happened to the best in the past (remember the invincible Big Blue of IBM?) so Google better pay heed to history.

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Cup of Joe: To Be Or Not To Be?

Famous
Thursday, I posted a guest post all about personal branding. I talked about how you can leverage a personal brand to build links. I truly believe that personal branding has tremendous opportunity for business development. But then yesterday, I saw the above tweet. My friend Stephanie reminded me that not everyone wants to “be famous”.

And that’s just fine.

The biggest failure of social media in our society is the myth that everyone should be famous. As a result, the networks and platforms are overrun with over zealous fame seekers that just end up contributing to the noise rather than making music. Making music is an art form, yelling at the top of your lungs isn’t.

Those in social media that have the strongest personal brands, do so because they have the following characteristics.

  • They offer quality content.
  • They don’t fit the mold.
  • They have awesome conversations.
  • They don’t care about being famous.
  • They create beautiful music.

Over the last several years I have worked hard at building my personal brand. I think it’s an important part of my business and I want my business to succeed. But, quietly on a secret blog that no one knows about, I write poetry.

Poetry isn’t what I do for a living. It doesn’t build links. It doesn’t improve my ROI. It isn’t about my social media strategy. It’s just something I do for myself and anyone else that happens to accidentally find it. I don’t care about being the best poet on the web. Or selling my poems. Or even being recognized as a poet. I write for the sake of writing.

If you are having trouble developing your personal brand, maybe it’s because your priorities aren’t right. For example, when you blog, blog because you truly enjoy what you are writing about. When you tweet, tweet because you find value through sharing or engaging. When you meet folks in person, do so for the sake of making a new friend. Do all of these things and more for the sake of yourself, not for the sake of being famous.

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Cascaad – Tailored Social Streams that Match Your Interest

Cascaad - Tailored Social Streams that Match Your Interest.Cascaad is an interest-centered social hub and networking service that helps you discover and join relevant conversations on the topics that you care about.” With the service you can filter your Twitter stream based on what you like and dislike. New content will then be recommended to you based on your interests. Conversations are also organized into “topic pages” which make them easier to follow. Between the website and the iPhone app, Cascaad is a great way to find people with similar interests, filter out unwanted tweets and join conversations that appeal to you.

To get started you’ll need to connect your Twitter and/or Facebook account. Although you do can connect your Facebook account, it does not seem to actually import your Facebook timeline — just tweets. You can then start going through your streams to like (thumbs up) or dislike (thumbs down) tweets. In the settings you can choose to automatically save liked tweets as favorites. You can also choose to forward liked tweets to your Facebook profile.

I like the clean setup of the site and ease of use. For starters, you can preview links (short or long) before clicking on them by clicking on “preview” underneath the post. You’ll see the title of the website along with the description (if available); this seems to be taken from the metadata.

Preview long and short URLs on Cascaad.

You can also “share” and “comment” on tweets and post it to Twitter and/or Facebook; both actions are done inline so that you don’t lose your place in the timeline. The stream is not automatically updated but there is a notification on top that lets you know when and how many new messages are available. There is a status update box that lets you post updates on both Twitter and Facebook; there is also an integrated URL shortener.

The left hand column shows some interesting information as well. You can view your feed, filtered tweets (the most relevant tweets based on your interests), tracked items (if you have any), discover new content (tweets you might like due to their popularity in your extended social circle), see your liked items and also view what you’ve posted via Cascaad. There is also a section below the menu items called “highlighted topics”; these are trending topics within your social circle.

Cascade iPhone app.

These are the basics of what Cascaad can do for you and definitely worth digging in deeper if you have the time. I’ve also tried the iPhone app and I find it very useful. You can view your feed, filtered items and discover new content as well as view trending topics in your social circle and search tweets all from the app.

I definitely feel that Cascaad makes a really great and simple Twitter app, plus helps increase productivity by filtering out tweets the tweets that don’t matter to you. It also makes it easier to zoom in on and keep up with the topics that genuinely interest you.

So, how will you use Cascaad?

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Latin America Shows Triple-Digit Growth in Twitter Usage

TĂș me amas, realmente me encanta!

That was the cry from Twitter execs when they read the recent report from comScore on the growth of the service worldwide. Latin America is up 305% over last year with a large portion of the users coming from Brazil and Venezuela. They say much of the growth comes from the fact that Venezuelan President Hugo Chavez joined Twitter in April.

Another country caught up in the Twitter boom is Indonesia. 20.8% of that country’s population visited Twitter in June (the month the survey was conducted). Overall, Asia showed an uptick of 243%, way above the Middle East, Africa, Europe and even North America.

Since the survey was designed to measure the growth over the past year, the US and Canada landed in last place with only a 22% change in the number of people using Twitter.

Looking at the actual usage numbers, Asia is on top with 25,121 visitors this past June, with North America and Europe coming in just under that.

The survey also looked at mobile usage of Twitter and there the US was king with 8.3% of smartphone users logging on to tweet in June. The UK comes in second with Germany coming in third. These numbers are pretty sad considering that Twitter was originally designed for mobile use. Looks like most of us are Twittering from our home or office instead of instant messaging or sending an email.

The comScore report measured Twitter usage in 41 countries around the globe and growth was evident across the board. There was a 109% change worldwide and there’s every reason to believe that the growth will continue particularly in Latin America and Asia. For marketers with a global message, now would be a good time to mount that new Twitter campaign, while the program is still fresh, exciting and not over-saturated.

Graphic: comScore

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Friday’s Fun Fast Facebook Fact: Truly a Global Village

Facebook is an American success story. Started by a Harvard dropout (isn’t that how all big tech / Internet stories begin?), fraught with intrigue (which in the US means lawsuits and payoffs to hush potential rabble rousers) and something that goes beyond the walls of the US (sorry, but that was not an immigration reference unless you want it to be).

According to Royal Pingdom’s ‘research’ Facebook is truly a global company with the US leading the way, for now.

There are those who wonder whether the US has seen as much growth as it can for Facebook which may or may not be a real concern. Certainly the growth will slow (unless there is some deal where the government requires Facebook accounts so we can all be on the same playing field ) in the US because it grew up here.

The rest of the world, and the advertising opportunities that it represents, certainly point to plenty of room for expansion for Facebook.

Facebook’s international expansion is well under way, and it’s arguably the largest and most wide-spread social network that ever existed. As Facebook grows on a global level, the current US dominance of the social network will gradually diminish and become more similar to the general distribution of Internet users.

Mark Zuckerberg has stated that it’s almost a guarantee that Facebook will one day hit 1 billion users, and at the current rate, it’s certainly looking possible. Considering there are close to 2 billion Internet users in the world, there’s still plenty of room to grow.

So here’s to Facebook’s world domination. May your status updates reach the four corners!

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Newsletter Readers Do Click Ads

I recently attended an event where a presenter talked about the reasons that they didn’t use email marketing as part of their online business. One of the main reasons that he presented was that he didn’t think that people coming from a newsletter would click the ads on his site.

His reasoning was that people coming to his site week after week from a newsletter would become blind to the AdSense ads he was using (his main source of income). So rather than working on building loyal readers he put all of his efforts into SEO to generate one of readers.

There were lots of nods in the room from attendees – on one level what he was saying did make some sense – but for me it didn’t quite ring true.

You see my biggest days of earnings from AdSense are always the day I send out my newsletter. It drives a lot of traffic but also does seem to convert in terms of income (all kind, including eBook sales, affiliate promotions and AdSense).

Today I decided to dig a little deeper into my Google Analytics stats (which now integrates with AdSense) to see if what he said was actually true. Here’s what I found when it comes to AdSense earnings on my photography site from different sources of traffic over the last 3 months.

adsense-traffic-sources.png

I’m not able to share with you actual eCPM (earnings per 1000 impressions) or CTR (click through rate) as I think it’d break the terms of service with AdSense – but I think the chart speaks pretty clearly for itself.

‘Aweber’ is the traffic coming from my newsletter and I’ve included a number of other sources of traffic to compare how it performs. You can see on both eCPM and CTR that Aweber out performs not only Search Engine traffic but traffic coming from different types of social media and referral traffic from other sites.

Newsletter traffic is certainly converting on both CTR and eCPM. This is confirmed when I look at other newsletter traffic (for example traffic coming from AOL and Yahoo’s mail servers) which is similarly higher than other types of traffic both in terms of eCPM and CTR.

What I also found interesting in these results was traffic coming from sites like Facebook and Flickr which both again out performed Google traffic on both CTR and eCPM. I had always assumed that social media traffic didn’t convert as well as other types of traffic but at least on these results it seems that not all social media traffic is alike. On that topic – Twitter didn’t convert anywhere near as well as Facebook.

Of course these sorts of results will vary from niche to niche. Perhaps because my photography site is not specifically a ‘product’ site but is a ‘how to’ site the traffic from Google is a little more general and less in a buying mood which could decrease the conversions – but for me at least it is an indication that I’m on the right track investing time into growing my newsletter list!

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We Trust the Blog But Not the Twitter

When it comes to trust online, it’s no surprise that people prefer the blogs of their friends, but according to a recent report on eMarketer, they’re a little suspicious of their friends’ Facebook streams, and when it comes to Twitter, fugetaboutit!

The study, which was conducted by Invoke, says that only 12% of the people surveyed completely trusted a friend’s Twitter stream, while more than double that number said they completely trusted a friend’s blog post. The numbers get even more dismal when it comes to brand blogs and brands on Facebook.

15% of the respondents in the survey even went so far as to say they distrust brand blogs somewhat. The really surprising result is that only 8% of the people said they completely trusted comments by fellow members of the same community.

What it adds up to is that we’re a mighty suspicious lifeform and that’s kind of sad. When it came to blog and Facebook posts by friends, the most chosen choice was “Trust Somewhat.” Somewhat? I know the old adage of ‘don’t believe everything you read,’ but do that many people really believe that their friends are up to no good? I suppose it comes down to the definition of trust. Maybe it’s not so much that we’re being lied to as we don’t trust Suzy’s taste in movies, so her recommendations are not to be believed. Then there’s your friend who always says he saw a famous person at the bar last night. TwitPics or it didn’t happen, buddy.

So if people can’t even trust their friends, what chance does a marketer have when hawking the benefits of his latest product?

37% of those surveyed said they’d be more trusting if the arena was open to both positive and negative comments. They also said that the quality of the content and the responsiveness of the author went a long way to solidifying the validity of any claims.

The number of fans, followers or participants was the least important factor which proves that those auto-Twitter Follow programs aren’t doing you any favors.

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Friday, August 27, 2010

HootSuite Goes Freemium – Others to Follow?

Yesterday, Web-based Twitter client Hootsuite announced that they are adopting a “freemium” model. The idea is that, though most of their clients will still use the free version of their product, they would offer paid-only features targeted at users with greater needs.

Specifically, HootSuite offered a series of professional plans that offer features such as additional RSS feeds to automatically update via your social networks, team members to help manage accounts and additional statistics.

According to their announcement, the expect that some 95% off all HootSuite users will remain with their free level account, this based on a recent survey they gave to their current users and analysis of their usage statistics, but clearly are hoping to turn more their users into paying customers.

Twitter users, however, have become accustomed to getting their services, whether on or off Twitter’s site, for free. So now that a major Twitter client has gone freemium, will Twitter users be willing to pay? HootSuite is gambling that they will.

The Basics

Basically, HootSuite has divided up its non-enterprise customers into 5 different tiers, each with their own feature set:

  1. Free: Allows users to monitor up to five social networks and ping out one RSS feed over them, displays ads.
  2. Bronze: Costs $5 per month, allows for an unlimited number of social networks and up to 10 RSS feeds, also removes ads.
  3. Silver: Costs $20 per month, same features as Bronze but adds unlimited RSS feeds, priority support and also allows access to 1 additional team member.
  4. Gold: Costs $50 per month, same features as Silver but allows up to 4 team members and access to more detailed statistics.
  5. Platinum: Costs $100 per month, same features as Gold but allows up to 8 team members and lets users have their own custom short URLs.

New users are asked to make their selection upon signup and current users will be asked to decide shortly.

In addition to the above plans, Hootsuite also has a $1,500 per month plan (no that is not a typo) aimed at enterprise customers that has all of the features of the Platinum account above but offers unlimited team members, unlimited social insights and provides training for users.

All in all, outside of possibly the enterprise offering, the deal is fairly straightforward and all that remains to be seen is if HootSuite’s users will be willing to part with their cash.

Not the First

To be clear, HootSuite is not the first Twitter Web client to use a feemium model. Pluggio, a Twitter client I love and pay for, has used such a model for quite some time. However, Pluggio has features that are compelling to me such as a friend locator and the ability to manage those who have unfollowed you (deciding to keep or unfollow back).

However, Pluggio remains a very small Twitter client that is relatively niche in nature. HootSuite is one of the most popular. However, HootSuite has always called its service a “free beta” indicating that there would come a time when they would start charging and that day appears to be today.

But with so many comparable Twitter clients available for free, including Web services like Seesmic Web and downloadable clients such as Tweetdeck, it may be a tough sell. Though HootSuite has done well in targeting a more professional audience, as indicated by the companies that use the service, it is also clear that most users will have their needs met by either HootSuite’s free version or other free tools.

Still, there may be a precedent set in the mobile market, where paid versions of apps for the iPhone and Android operating systems have done reasonably well, however, those are usually one-time fees of only a couple of dollars, not monthly fees upward of $50 or $100 for higher-end accounts.

Bottom Line

It’s hard to say how successful HootSuite’s foray into freemium will be. They seem to have crunched their numbers quite well and have the statistics to back up the move, but if there is one thing that is for certain, it is that humans are unpredictable in such matters.

So the question is this, would you consider paying monthly for a Twitter client? If so, how much and what features would you pay for? What do you think of HootSuite’s plans?

Leave a comment below and let the world know what you think.

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Providing Support Through Your Facebook Page

One of the popular concerns of companies that are nervous regarding a Facebook page for the business is whether it will turn into a customer support ‘center’. It is a concern because it requires that people need to monitor the page and be responsive to those who have questions / concerns / needs around the product or service offered.

Two things about that. First, If you are concerned about having to ‘monitor’ your Facebook page you are probably not a good candidate for this outlet for your business. In other words, if you have to ask then you shouldn’t be involved. Second, what better place to have a chance to connect with those needing help in order to make them happy or keep them as happy customers?

A new offering from customer support software maker Parature called, appropriately enough, Parature for Facebook helps companies truly turn their Facebook presence into a customer support center in a way that makes the process manageable.

Mashable tells us some more.

As Facebook continues to balloon in size, so too do the audiences that find, “like” and engage with brands via their Facebook Pages. Tomorrow {today, Thursday 8.12.10}, customer service software maker Parature will release a Facebook application that will help brands enhance the quality of customer service they can provide via Facebook.

Parature for Facebook is designed to make a company’s Facebook Page double as a full-featured customer support center.

Parature joins the likes of Get Satisfaction and its Social Engagement Hub in bringing customer service software to businesses living inside the world’s biggest social network.

The popular language learning software, Rosetta Stone, will be rolling out this option and it will look like this to those who are interested in starting a support ‘ticket’ through Rosetta’s Facebook page.

There will be four parts to the offering: Find an Answer, Ask a Question, Chat with Live Agent and Monitor. The last one is for the admin piece of the software.

All in all, it makes sense. People are going to seek support in the Facebook environment regardless of whether there is a formal ‘system’ in place. They will do it because they are frustrated with other attempts to get help, because they are lazy and don’t want to try to find another channel or they just assume that part of the reason for a company to have a Facebook page is to field customer support concerns.

Is your company Facebook page a true support environment? If it isn’t, should there be a formalized process to help people get help so they don’t get frustrated if those keeping an eye on that Facebook presence do not hear their concerns? What’s your take?

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HootSuite Rolls Out Paid Plans

They’ve been twittering about it for awhile now and today HootSuite rolled out their Freemium pricing plan which goes into effect immediately for new users and next week for all current subscribers.

The packages range from free to 99 dollars a month. The deciding factor for most of these plans is how many accounts you run and how many team members you need to run it. Since the pricing plan is mostly aimed at businesses, the higher levels include enhanced stats and even a branded short URL as part of the premium plan.

The only thing you’ll get for free going forward is 5 accounts, 1 RSS feed and no additional team members. You’ll also have to deal with ads. If you don’t pay, HootSuite is going to make their money by placing ads in your Twitter stream. Interesting. . .

The worst thing about this roll out is the lack of detail. There’s a chart showing the tiers but there’s not a lot of explanation in regard to what each item means. For example, “enhanced stats,” is that more than they’re currently offering or will they be removing current stats from non-paying users.

Also, “ad free” – for those who choose not to pay, what kind of ads and how often? If I’m a marketer, can I get in on this?

HootSuite is getting around the questions by saying that you can have a 30 day free trial of any service level. ‘This period will allow you to experiment and discover which plan best fits your needs,” says the HootSuite blog.

Unless you need team members, most small businesses will likely stick with the free version, though I know of clients who will have a problem with the 5 network limit.

If you are managing multiple Twitter accounts, $4.99 a month isn’t too much to ask for the service, but it’s enough to make me want to look around at their competitors to see if I can get something comparable for free.

It was speculation before, but now it’s a decision you’re going to have to make if you’re a HootSuite users. Is it worth paying for?

You can click here to see the pricing plans

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Should You Really Enter The “Make Money Online” Niche?

First of all, by “make money online” I mean all the Internet marketing niches, including blogging, social media, SEO, affiliate marketing and so on.

The question I am asking is: should someone who is getting started online enter the Internet marketing niche directly?

Many people seem to think so, judging by the amount of blogs and websites we see popping out in this niche every month.

In my opinion, however, this is a mistake.

Why? Because entering a mainstream niche (e.g., health care, education, finance, travel and so on) can be easier, because there might be less competition there, and more profitable, because the size of the potential audience is much larger. That is why they are called “mainstream” after all, because they appeal to the majority of the population, while Internet marketing has a really small audience in comparison.

Given these facts, why do people insist in entering the Internet marketing niche? I think for one main reason: the Internet marketing community is more vocal about its earnings, strategies and what not, so people get the idea that talking about making money online is the best way to actually make money online.

This is clearly not true.

There are many people out there making a killing in mainstream niches, the only difference is that they don’t blog about how much money they are earning, about the strategies they are using to achieve it and so on.

Now don’t get me wrong. Internet marketing is a profitable niche. I am not arguing otherwise. I am just saying that, in comparison, mainstream niches can be even more profitable.

At this point you might be thinking: “It is easy for you to say Daniel, but you have a blog about blogging and a course about making money online.” This is true, but I also have many other online properties in mainstream niches. Want one example? My other blog, DailyWritingTips.com, was launched after this one, and despite that it receives more traffic and makes more advertising money.

daily writing tips traffic screenshot

Here are the numbers to give you a better idea: DailyBlogTips.com has around 5,000,000 backlinks according to Google, and it generates around 300,000 page views monthly. DailyWritingTips.com, on the other hand, has only 150,000 backlinks according to Google, yet it generates over 500,000 page views monthly (according to Google Analytics. as you can see in the image above).

What is the explanation? It is simple, the “writing tips” niche has less competition and a larger potential audience. Most of my new projects these days are on mainstream niches as well, exactly because I think there is more money to be made there.

The bottom line is: You don’t need to enter the “make money online” niche to have a profitable website. If you learn the Internet marketing principles and apply them to mainstream niches you might end up making more money.

 

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Is It Possible to be Successful and Suck? (And Tips to Avoid the Latter)

If Facebook has anything to show us, the answer to the question above is yes. As SEOs, we’ve seen our fair share of sites that suck come to Bruce Clay, Inc. for help. One thing I’ve noticed that always surprises me is that it can sometimes be hard to predict future success when there’s so much evidence to the contrary.

angry blue octopus
CC BY 2.0

The Globe and Mail has synthesized the issue of Facebook’s success-to-suckage ratio about as well as anyone. The latest news coming out of the social behemoth is that it’s reached 500 million users, putting its population on par with the third-largest nation in the world. It was a conveniently cheery outlook for Facebook considering current concerns regarding privacy and spam and fading consumer satisfaction.

(My favorite line: “[I]t’s hard to be unreservedly supportive of something so huge, so tentacled, so hungry for data, kind of like a blue Kraken owned by a pimply billionaire“. What a fun way to look at inevitable destruction!)

Even in the midst of unbridled growth, Facebook’s getting failing grades in Keeping Users Happy 101. (A tangential aside: 5 videos you should never post on YouTube is full of further examples that traffic, page views and popularity do not equal “good for the brand.” Important lessons learned at the expense of others. Sorry, dude. Sure 700k people have viewed your video. Too bad they’d never do business with you.)

As Facebook demonstrates, it’s certainly possible to rake in the bucks while alienating users and stirring up movements to boycott your service. But there’s got to be a less irksome way to steer your business toward success. At Bruce Clay, Inc. we’re all about helping businesses not suck. (Noble, right? You can thank us later. ;) )

It turns out that people will put up with a wholotta nonsense if a service does even just a couple things right.

Be Useful

The Globe and Mail says Facebook’s satisfaction ratings are in line with airline and cable companies — two industries where it can be hard to pay a compliment other than we’d be bored and close to home without them. There just aren’t many alternatives because they fill a need few others can. Facebook is popular because it’s useful. It lets people connect, contact and share with friends and family online. Funny enough, it’s also useful because it’s popular; there’s no other social network where you can reach out to as many people in one place.

Come Original (or Early to the Party)

You don’t have to be the first out the gate if you have a unique offering. Facebook probably got a boost in the social space because it didn’t have to introduce the concept of a social network to the world, it just had to do it in a way that stood out from the other guys. In the case of Facebook, the closed network, granular privacy settings and clean interface sanitized and packaged social networking for the masses. While these distinctions seem to get lost in the shuffle today, once critical mass was achieved, Facebook was free to the change the rules as they pleased.

Keep Iterating

I suspect that Facebook often gets a pass from users for bad behavior because there’s an unspoken understanding. Today’s most innovative tech companies are constantly testing and tweaking their services. They’re looking for ways to enhance offerings, simplify design, answer emerging needs and avoid stagnation. They’re paying attention to the changing ways their users interact with the service (mobile devices), integrating trends (location-based services), and adding technologies (search and social plugins). If you’re up front about upcoming instabilities or tests, users are slower to anger if they expect their routine or features to be different.

Sure, your site might not yet have reached the ideal status you have in mind. If there are still areas you see for improvement, good! That means you haven’t given up on growth. Bruce Clay, Inc. is always available to help lessen the suck-quotient of a site. But no matter who you are, remember that usefulness, originality and progress can cover many flaws.

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Links Matter: How to Measure and Attain Them – BlueGlass LA

Hey there! It’s after lunch on day 2 of BlueGlass LA. Mysteriously, all the people who were missing this morning have finally shown up. Was it because they heard who the speakers were? I’ll bet. You’d shake off your hangover too for Rand Fishkin, CEO and CO-Founder, SEOmoz and Dave Snyder, Partner, Search & Social (we hear they’re called BlueGlass now but I guess the conference website hasn’t caught up. Whoever the parent company is should really get on that.)

BlueGlass LA link panel

Also it’s freezing in here and there are record numbers of people huddling over a cup of tea like its their Precious. I think Winfield is trying to kill us.

Rand is up first. His 800 slide presentation is called Strategic Link Analysis for SEO.

Step one: Determine your goals – What do you want to achieve with links? Certain kinds of links will move the needle in different ways.

Types of link building goals

  • Individual, competitive rankings
  • Greater indexations
  • Improve a site’s overall ability to rank pages
  • Dominate the SERPs – controlling SERPs in multiple verticals in order to cover page 1.

Step 2: Match Goals to Competitive Analysis

Individual Rankings: What do you need to rank here? How hard will it be to rank on page one. Look at how popular and important are the top ten people ranking are. Look at Domain Authority, # of domains linking Root domain, Page authority, # of domains linking to page, # of partial match anchor links, # of exact match links.

Step 3: Identify the Missing Pieces and Create a Plan

Indexation (example) How do I get Google indexing more of my pages?

ID sites with high indexation and compare metrics (particularly in the same industry.) how hard is it?: # of pages indexed divided # of linking root domains

Domain Rank-ability: How do I get to rank like Wikipedia ranks? Execute a link acquisition campaign centered on missing metrics.

SERPs Domination: Run analysis of current SERP as well as where your current pages rank. Also do a vertical analysis. Videos are being heavily promoted in Universal in the last 6-12 months. News, Blogs, Updates = yes. Books = maybe. Images?

Create Content/Profiles on Powerful Sites. Target link sources with flexible applications. Take advantage of bios.

Figure out what metrics you care about. If it’s raw link juice (and that doesn’t mean PageRank alone.) Link source quality, link quantity + domain diversity, anchor text.

Save yourself a ton of work by research & building a plan before the first link is targeted.

BlueGlass LA link panel

And now, after a flashy false alarm from the fire alarm, it’s time for Dave Snyder and linky goodness.

The key to dominating the Web is links. They’re the core of the algorithm because they’re the core of the Web. It comes down to traffic. Links carry more value than just their ability to help you rank. They are the way people found and shared content even before the invention of search engines.

PageRank made them into a commodity.

So if you want to get traffic or income on the Web, you have to get links. Link acquistion boils down to two concepts:

1. Monetary Response — Don’t YOU do it. Leave it to….really good SEOs. [sigh -- I'm really just reporting here, folks.]  This is simple, people love money and will do disgusting things for it. However, you’ll get caught

2. Emotional Response — Robert Plutchik identified eight primary emotions: anger, fear, sadness, disgust, surprise, anticipation, acceptance, joy

People link to things that they respond to emotionally: Wikipedia = trust, conspiracies = fear, BP = disgust, etc.

Initial point of contact > Thoughts > Feels > Actions > Result

Example: Vegan support group poster > carnivore sees it > reacts > goes back to dorm and makes a parody > posts parody by original poster

You don’t need to start from the initial point of contact. You need to work back from the action. Why would people link to me, where do I want to get it from? what feeling or emotions will support those actions, how do I trigger those thoughts that trigger the feeling? what content will trigger those thoughts.

Market research is important. You must understand the audience you’re creating content for.

High level link process:

Step 1: Mine Data

  • What are people linking to in your vertical? (Linkscape)
  • How are they linking? (Linkscape)
  • What topics are people emotional about now? (Google/Twitter Trends)
  • How have people historically interacted with content?

Step 2: Create Your Reason for Linking

  • What emotion do you want to evoke?
  • How can you shape this info into content that not only get traction but also will evoke the emotion you’re looking for?

Step 3: Craft outreach strategy from data

  • create an outreach list
  • look at social venues that have created links in the past
  • make lasting relationships within your vertical that can be quickly and easily leveraged based on trends

Step 4: Outreach

  • position your outreach to match the emotional response you intend to receive
  • post-QA on all acquisition (check out his article on quality factors on SEJ)
  • quantify and inventory the links

Step 6: Data collection and categorization

  • look at outreach metrics like opne rates on emails, acceptance rates
  • QA links that come back in
  • Segment links based on value and percieved value in the space
  • What worked, what didn’t?

Step 7: Rinse and repeat

Google is smarter now. They used to take out sections of the link graph, now they’ll target individual links.  Focus on “will this link increase my traffic and share my content with the correct audience?” Google has a camera in your house Right Now. They’re using Analytics, Toolbar, etc. Make the links valuable for things other than SEO.

BlueGlass LA Dave and Rand

Q&A

We have a large, deep-content site, many of which are not so high quality. Something something pagerank sculpting?

Rand: Large sites like yours see the most value from PR sculpting. But in your case, can you scale and extend the good content? I’d just ignore the bad stuff for now. See if you can just get a couple of links to deep level pages.

Dave: Traffic can help how fast and how deep a site gets crawled. Build a following.  The social signals part is so underestimated right now.

Have you found any difference in ranking TLDs?

Rand: Yes but not for the reason that we might associate. Google doesn’t have a bias against .info or .net. I think that exists because of human bias more than search engine bias.

Dave: Stick to .org, .net, .com just from a conversion standpoint. I’ll never buy from .biz, they’ll probably steal my credit card. Every decision about your site can’t just be made based on one factor. It can’t just be SEO.

How do you diagnose a drop in rankings?

Dave: If you didn’t change anything, go look at your link profile and see if that changed, if anything got gray barred or disappeared or those pages changed. If it’s not you and it’s not the links, it’s the ranking systems.

Rand: Most of the time, it’s because you had links that were wiped about because they weren’t quality and they were taken out by a ranking change. Focus on getting good links. One link can make all the difference.

How important is exact match anchor text?

Dave: We take a holistic approach. Don’t worry about hitting every single metric every time. You can live without some things if there are others.

Rand: If the links you are acquiring not just natural but the kind that Google will always want to count, go for the exact match anchor text. If someone’s picking up a badge, that’s natural. However, it seems like today exact match anchor text is weirdly overpowered.

Dave thinks it’s more how you get the link than anything. Google will kill something you paid for and exact match can be a signal there.

Do aged links count more?

Rand: I suspect, my personal opinion is, no it doesn’t matter much. Fresh links seem to provide a spike in value and then averages out. Pure speculation. [YMMV, void where prohibited, etc]

Dave: I think trust plays a role in ranking, so site age does seems to matter. But don’t go only build links from old sites if you’re brand new.  It shouldn’t just be “this is how we build links”. You need to take a holistic approach.

Do tweets get you to rank as well as indexed?

Rand: When they looked, they did not see it influence ranking BUT it was two weeks after their experiment that the tweets started to get indexed. So, he thinks, yes, that it probably affects it some.

Dave says he thinks it does short term, because of quality deserves freshness. Jump on trends and try to figure out how you can tie into it.

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Old Spice, Facebook and Web 3.0

As we all approach whatever it is that’s called Web 3.0, one thing is for sure and that’s the fact that everything is still changing at breakneck speed on the Internet. That includes the Web’s new favorite child in social media.

Places like Facebook and Twitter are becoming more and more popular not only to build communities but to advertise as well, and it seems like it might be the right time for Facebook at least to start looking to make some kind of move.

A recent article I read says that the social media platform is starting to loose much of its teenage audience. According to statistics, Facebook only gained 330,000 new members in June. Now while that might seem like a lot, you need to look at the facts that it really isn’t. For example, FB logged 7.8 million new users in May.

So, it stands to reason that people wanted to understand why there was such a dramatic dip and why. What they found might be a little troubling for the social media building block. It seems that apart from the usual teenage restlessness that always has them  looking for something new, there’s A Facebook Fatigue setting where people are starting to question why they invested so might time on the site in the first place.

Sure, the sagging numbers could also be the result of some bad media attention they’ve received over their privacy policies, but that should go away. Just ask Bill Clinton how forgiving people can be and how quickly they forget what the press turns up.

Still , there might be a bigger question here for social media in general and Facebook particularly and it centers around what’s certain to be around some big changes that are on the way with Web 3.0 , social media and advertising.

Here’s a case in point that the good people at Facebook could use to detract their naysayers. More and more , business is looking toward social media as a  way to reach a demographic that’s Web Savvy. So brands like Old Spice have turned to Facebook Twitter and YouTube to engage their consumer base using the likes of an interaction with former NFL player Isaiah Mustafa.

The result? They might be sagging with their initial base of followers in the teenagers, but  business looks like it still has enough confidence in the platform to use it to enagage a different demographic. It’s also possible that marketing people have missed the boat entirely and don’t understand yet the social media fires seem to be cooling.

More than likely, what will happen is that a new buzz will be created and social media platforms like Facebook will find a new or different life as a kind of interactive electronic classifies for big business and their big brands.

Of course people will be left wondering where that leaves the people that broke the ground for social media, those grassroots users that are behind a slight decline in new memberships.

They’ll still have their place because the chances of anything really drastic happening to social media just because something called Web 3.0 is approaching are slim. They will just be more of it to sort through.

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Mobile Status Updates Done By Only 10% of Mobile Phone Users

Attention all members of the social media industry! Attention all members of the social media industry! It’s time to consider how the REST of the world uses social media in its various forms especially from a mobile phone perspective. I say this only because the chatter amongst social media experts, ninjas, gurus and Maharishi’s seems to lean toward the idea that everyone is accessing social media from mobile devices but reality may be very far from that.

The Pew Research Center’s Pew Internet and American Life Project puts out some great data n its report called Mobile Access 2010 and it seems (as best as I can tell at least) to be free of the influence of someone who is doing PR disguised as research (another popular industry practice that needs to end). Here are a few findings. Please note the last bullet point in particular.

Now, there is a lot more to this study like age specific breakdowns and also the use of cell phones for data applications amongst various ethnic groups which is fascinating. Please check out the report if you would like to learn more (PDF).

Honestly, I couldn’t get my mind off the 10% number because it seemed very low but at the same time seemed very real. At first I thought this can’t be right because everyone is using their mobile phones to access social media. Isn’t that the point? Being able to tell all of your ‘friends’ what you are up to at the moment and the place that you are up to it? If you read only industry media about this phenomenon you would suspect that this kind of thing is widespread and going mass market.

Whoa there big fella! It’s not there yet and likely won’t be for quite some time. As with most everything I have ever seen in the Internet space the hype is usually about 5 years ahead of that nasty thing called reality. We get all lathered up about what is happening even though it is only happening for a very small percentage of people.

This kind of overheating and over hyping is both annoying and dangerous. It’s annoying because it fuels the egos of those who are pushing this kind of irrational exuberance for their own gain (to be a quoted ‘expert’ etc). Secondly, it makes people lose sight of what they need to be doing right now to succeed.

There is no doubt that this kind of activity will be more pervasive moving forward. We all have to remember though that when we attend a conference with thousands of people walking around staring at their iPhones, Android devices or BlackBerrys that we are experience this activity in a bubble. It’s not how most of the world operates yet. It just feels like it because like attracts like. The people that are married to their smartphones and record everything at every moment are a small percentage of the overall population and it may not make sense at this point to be getting all giddy over just how impactful this all is.

Let’s face it, we are some 15 plus years into the commercial Internet era and A LOT of people are just starting to understand search marketing! We chuckle and say “Gee, I can’t believe that there are people that still don’t get search!” Huh? That’s pretty arrogant and actually stupid to say (you can complain that I may have called you stupid but I am first in line in having made that statement about search as well, so we are all in this together). Honestly, Google is still figuring out what is deemed ‘traditional’ search so why should we expect that everyone already has as well. Man, get with it, right? Search is so 2009! The masses haven’t caught up but we keep on running and leaving them further behind. That’s not good policy.

I am glad that there are voices of reason out there like Pew so we can all have a head slap of reality and really help each other to concentrate on things that will help us today to move this economy out of the crapper. Pie in the sky business idealism will not get it done. Believing that the whole world is going completely mobile and will do everything from their mobile devices in even the next few years is silly. Segments of society will adapt and grow faster but where a lot of consumers are and will remain to be will not be part of this revolution.

The truth is that there is a lot more money being held by people who are not part of this revolution than there are those who are. As marketers that should be your focus for today.

Well, thanks for allowing my rant. I would love to hear the opinions of our readers on this subject. Is the use of mobile and social more widespread than this study suggests? Are we stirring up a bunch of industry Kool Aid that is keeping many from making good decisions for their business in today’s reality? Let’s hear it please!

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Why Facebook Ads Suck: It Cares About Your Privacy

I’ve never run a Facebook advertising campaign.

Why?

Because, based on the crappy ads that are served to me, each time I log in, I have no faith that my ads will be served to those that are actually interested in what I have to offer. Now I know why:

We have designed Facebook to provide relevant and interesting advertising content to you in a way that protects your privacy completely. We never share your personal information with advertisers. We never sell your personal information to anyone. These protections are yours no matter what privacy settings you use; they apply equally to people who share openly with everyone and to people who share with only select friends.

So, that explains it. Facebook protects your privacy–even if you want the whole world to know who you are.

But, is that the best approach?

I’ve often suggested that I’d be willing to share more of my private information, if it would lead to better targeted ads. Not just better targeted ads, but ads that match up so perfectly with my interests, I actually look forward to see them each day. When was the last time you looked forward to seeing an ad on a web page?

I know we’re in this tricky age of trying to determine how far we should go to protect our privacy, but has Facebook gone too far? I mean, it won’t share information with advertisers “no matter what privacy settings you use.” You could tell the whole world that you’re married, have two kids and are trying decide on a family vacation to Six Flags or Disney, but an advertiser can’t deliver you a customized offer for 3 nights at DisneyWorld, no matter what. Sounds kind of crazy to me.

I guess my point is this. Yes, go ahead and protect the privacy of those that want it, but where’s the freedom? If I tell you it’s OK to share what I publicly post to Facebook with advertisers–in order to get better offers from them–what’s wrong with that?

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Thursday, August 26, 2010

The Force that Powers Persuasive Content (And 3 Ways to Intensify It)

image of despondent stormtrooper

You hear it from us all the time…

If you want to engage and influence, connect emotionally and then justify logically.

That’s still true.

But there’s a Force more powerful than logic or emotion…

And it’s you.

 

Same as it Ever Was

First, what do we know about effective persuasion?

  • We can now scan and record human brain activity in controlled tests, and the results continue to verify decades-old social psychology studies on persuasion.
  • Those same social psychology studies confirmed the effectiveness of centuries-old persuasion techniques practiced by sales people, savvy politicians, and smart parents.
  • And those very techniques originate with the observations of the ancient Greeks and Romans over 2,000 years ago, who developed the art of rhetoric to effectively persuade the masses of the day.

It’s a clichĂ©, but the more things change, the more they stay the same. In other words, technology, media, and cultural context are dramatically different and ever evolving, but human beings respond fundamentally the same way we always have.

And when it comes to persuasion, people respond to a person’s perceived character way more than logic. Strong character can even defeat an eloquent emotional appeal in many persuasion duels.

So let’s take a closer look.

The Origin of the Force

The ancient art of rhetoric is based on three compelling components:

  • Logos is an appeal to pure logic and reason.
  • Pathos is an appeal to the desires, fears, passions, and other emotions of the audience.
  • Ethos is an appeal to the authority, honesty, and credibility of the person speaking or writing.

Of the three, Aristotle said ethos may well be the most effective means of persuasion a person possesses. And while general reputation certainly comes into play, Aristotle further said that ethos is best demonstrated through the tone and style of the messages you deliver.

That’s right – the content of your character is determined by the character of your content. Here are three powerful ways to strengthen the force of your ethos.

The Force is Strong in Those Who…

1. Show Some Decorum

Ethos is driven first and foremost by virtue, with a twist. Rather than an inherent trait, virtue is perceived by the audience when they believe you share and uphold the same values they do. You connect with them when you satisfy their expectations.

The ancient Romans called this meeting of audience expectations decorum. It’s not necessarily about being prim and proper – after all, the best person to persuade a gang of drunken bikers to sleep it off is likely one of their own, not the local schoolmarm.

In short, you can’t lead a tribe that thinks you don’t belong – and it’s totally up to them to decide if you fit in. So if the idea of changing to meet the expectations of an audience doesn’t sit well with you, you’ll have to attract an audience that naturally fits with who you already are.

Luckily, that’s what the Internet is famous for.

2. Have Han Solo Authority

There’s no doubt that Han Solo is a pragmatic bad ass. Whether you’re raiding the spice mines of Kessel, rescuing a rebel princess, or seeking just-in-time help at a murderous moon-sized space station, Solo is the likable, talented, practical pro for the job.

In terms of ethos, you want to display similar practical wisdom to increase your persuasive mojo. Be the likeable street-smart authority whose content helps get things done, not an aloof academic expert looking down from the lectern.

You don’t have to be perfect (Solo sure isn’t). In fact, letting your flaws flow increases your authenticity and strengthens the bond with those you’re trying to reach. When it comes down to it, all that matters is you know your stuff and deliver.

A Wookie sidekick is nice, but optional.

3. Exhibit Jedi Leadership

The final key element of an ethos that persuades is the goodwill and receptivity cultivated between you and the audience. This is usually best accomplished when people feel you are acting out of selfless leadership, without a vested interest or ulterior motive.

“Wait a minute Brian,” you’re saying about now. “I do have a vested interest. I want to sell stuff and build my business!” Okay, I hear you (and these voices in my head are freaking me out a bit).

That’s where we come back once again to valuable free content. Even while naturally promoting you and your business, great content with independent value is nonetheless a gift to your market. As long as you’re transparent (and unapologetic) about the reason you’re providing the content, you’re exhibiting effective leadership that entitles you to pull Jedi mind tricks at will.

Put the audience first and you’ll get what you want in return. Everyone wins.

Jedi Mind Tricks Without Going to the Dark Side

A strong perceived ethos is powerful stuff, which is why many have faked congruent character for fun and profit over the centuries. Church, state, and aristocracy have all seen healthy amounts of character manipulation thanks to the persuasive power of ethos.

Social media seems ripe for similar shenanigans. But great content can’t be faked, and a worldwide reach means you can be you and attract like-minded people who think you rock just the way you are. So there’s no need to go to the dark side of the Force to fit in.

Freed from the tyranny of geography, the Internet allows us to avoid being character chameleons and be authentic instead. Smart online marketers realize they don’t need a tiny niche topic to lead a tribe, because they themselves are the niche.

Never forget it’s all about the audience. But it’s you who has the appeal.

About the Author: Brian Clark is founder of Copyblogger and co-founder of Thesis and Scribe. Get more from Brian on Twitter.

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Facebook News Round-Up

Welcome back from the long holiday weekend! Though seriously, this industry doesn’t slow down for a minute, does it? Seems everyone used their day off to get ahead on their blog writing or reading. (I’ll admit, I was guilty, too, with my guest post on Outspoken Media about green business practices that better your bottom line. Check it out if you get a chance, but don’t leave yet! I’m talking here! ;) )

While America was busy with its Independence Day festivities this weekend, for the rest of the world it’s been all about the World Cup. Tomorrow Germany and Spain will fight it out for the last spot in the finals facing the Netherlands. One team that didn’t fair so well during the tournament was Nigeria. The team was eliminated during the group stage — which would have been downer enough for Nigerian nationals — but worse yet, the country’s president issued a two-year suspension to the national soccer team from international competition due to its poor showing. Not about to accept insult with injury, fans of the team rallied together to convince the president to reverse his ruling, where else but on Facebook.

Facebook is the main watering hole of today’s expansive Web, with users turning to the social network to voice their preferences and opinions, connect with friends, find kindred spirits and share passions. And everyday, those with a keen eye will notice one more place where Facebook has crept into the media consciousness. Just today we learned that Lady Gaga is the first to gain 10 million Facebook friends.

But Gaga wasn’t the only one making headlines in the Facebook sphere.

Facebook Page or Group: Which to Use

All Facebook updated an earlier post on the differences between pages and groups, offering brands and businesses a comprehensive guide on choosing how to manage your presence on the social network. A handy graphic comparing the features available to each plus descriptions of metrics, promotion widgets and application support makes this guide a critical starting point for any Facebook strategy.

Creating a custom Facebook Page with FBML
Image by johnscotthaydon via Flickr

Facebook Fan Page Tips

I shared these action items back in May, but if you’ve decided social media marketing with a Facebook page is the way to go, be sure you’re taking advantage of custom landing tabs and Facebook Markup Language (FBML) to make the most of your page. The post introduces the factors of Facebook’s news feed ranking algorithm and terminology marketers have developed for the platform.

Facebook’s Internal Search Ranking Factors

See a deeper dive of Facebook ranking factors, as gleaned from a study of the network’s internal search results. Factors in play in the Suggest box as well as ranking factors of SERPs for Facebook pages, groups, applications and events are covered in detail. Comprehensive, clever and actionable insights on internal Facebook search results from the team at aimClear.

SEO Opportunities with Facebook

Zooming out from search within Facebook, marketers can also look at the effect of Facebook on the wider Web. Open Graph and growing use of the Like button have made Facebook a growing influence online. Facebook may soon become a top-tier search platform, and marketers should be optimizing their Facebook output like any other channel. I don’t believe Facebook’s social graph will ever replace search engines, but it’s a powerful channel, no doubt.

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Want More Readers? Try Expanding Your Internet Universe

image of the Pleiades

Ever notice how everyone on the blogs you read seems to agree on everything?

We all know that content is king, that transparency is good, that sleazy sales pages are bad.

We even seem to know the same people: Brian, Sonia, Naomi, Johnny, Dave N, Chris G.

What we forget is that this little galaxy we’re occupying is only a tiny sliver of the universe. And if we want to expand our audience, we need to start boldly going beyond our own safe little corner.

I was recently exploring some strange new worlds on the Internet, places I hadn’t ever been before.

On this particular journey, I wasn’t looking for content, but for patterns and themes. Here’s what I found:

  • Blog and site designs in the rest of the Internet universe are quite different. We might think that Thesis, Headway, and Frugal themes are everywhere — but they aren’t.
  • Their presentation patterns are different. There are many more implementations of left-column, three-column, and, occasionally, one-column layouts.
  • The way they display banners and advertising is considerably different.
  • Highlighter much? The fake yellow highlighter we make fun of here as being ridiculously old hat is a common, accepted tool to focus attention.
  • There are far, far fewer comments on posts, even on “big” sites, than what you’re used to seeing in our galaxy.
  • The blogs you see on “everyone’s” blogroll simply don’t appear.

Their trends and pattern are different. They’re not necessarily worse, and they’re not necessarily better.

We’re in a hot, flat, and crowded galaxy

We often forget that the Internet is a network of data. Instead, we focus on sites that are just individual nodes in that vast network, and we mistake the part for the whole.

We don’t really understand what’s going on, because we don’t have a good mental picture of it. It’s too big to get our heads around.

The particular galaxy that we’re in is pretty dense, heavily-populated, and interconnected. We read each other’s stuff, link heavily, and have backchannel conversations. This interconnectedness and density creates a strong gravity well of ideas, patterns, and themes.

We’re just one galaxy, though.

Some galaxies are as tight as ours and others aren’t. But there’s so much space between us that what we do here hasn’t quite reached them yet, like the light from distant stars that takes millions of years to reach the earth.

We’re prone to assume that if we don’t perceive something, it doesn’t exist. Bad assumption.

Seeking out new civilizations

If you’re reading this, you’re probably a bit more on your game.

People who write effective copy that’s SEO-friendly do better both in search engine results and in getting readers engaged.

If you’re here reading this, it’s probably because you want to make your site better, and because you know where and how to find good information about that. That makes you different than most inhabitants of the other galaxies.

Just remember that what’s known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might not even be a Seth Godin.

Forget about “fields of opportunities.” There are whole galaxies of opportunities for you out there. While the particular aesthetic styles might be different, the principles of effective copywriting and SEO are universal. You don’t have to lower your standards just because the new galaxies you’re exploring seem to have less-evolved ideas of what makes a good blog.

To put it another way, visiting Rome doesn’t turn you into Caligula.

Instead of waiting around for the citizens of other galaxies to come to you, go to them instead.

Tips for interstellar explorers

Instead of using StumbleUpon in the usual robotic way, actually stop at a promising new website and get engaged. Hang around. See who they’re connected to. Be useful, relevant, and helpful there rather than on your own website or in your usual galaxy.

Click through to a commenter’s website, then click an interesting, unfamiliar link there. Repeat that a few times.

Follow your curiosity and you’ll probably find yourself in a third- or fourth-degree network from yours. Which pretty much puts you in the land of painted green dancing girls and monsters made from scraps of industrial carpeting.

It’s in those networks that you’re going to find your new readers. It’s also in those networks that you can really become next years’ A-lister, because A-lists are all relative to particular social networks.

If you’re happy where you are, then, by all means, stay put. Keep farming your own home planet.

But if your curiosity and ambition aren’t satisfied with that, consider this:

Someone out there in the Internet-universe is struggling with something you learned three years ago. What do they need, where are they, and how can you help them?

About the Author: Charlie Gilkey writes about meaningful action, creativity, and entrepreneurship at Productive Flourishing. Follow him on Twitter to get bite-sized slices of mojo.

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